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    Intel HD 4000 freezes my computer

    agonizing

      I have Windows 8 and Intel HD 4000 graphics. The driver version is 9.17.10.2867. When I try to play a game in full screen it freezes my whole computer. Does anyone else have this problem? And is there a way to fix it?

        • 1. Re: Intel HD 4000 freezes my computer
          agonizing

          Someone help me!!

          • 3. Re: Intel HD 4000 freezes my computer
            motorcross11

            i'm having this problem aswell i think it's becuase of the new driver update that came out about a week ago. cuz i formatted my pc and installed windows 8. everything worked fine as i tested 3dmark03, unigen heaven and played a few games but when i later updated the graphics from intels website then my pc wouldn't start any game. As soon as the game starts everything would freeze and i would have to force shutdown the pc.

            • 4. Re: Intel HD 4000 freezes my computer
              agonizing

              Same with me. Everything worked fine with the default driver, but when I updated to the latest driver it crashes my PC when I play games. It also forces me to hold the power button to shut down.

              • 5. Re: Intel HD 4000 freezes my computer
                nic

                Hi agonizing and motorcross11,

                 

                We've released a more updated driver than the one you are currently using.  Download Center

                 

                Go ahead and give this one a try, let me know if you are still experiencing the same issue.

                 

                Thanks,

                -Nic

                • 6. Re: Intel HD 4000 freezes my computer
                  Romeo Calota

                  Hello everyone,

                   

                  I am using the latest driver from the website, but am experiencing the same issue.

                   

                  Hope that everything can be solved as quickly as possible.

                   

                  Thank you,

                  Romeo

                   

                  Edit: I should note that I'm running Windows 7 (x64), and the problem cannot be reproduced on Ubuntu 12.04 with the latest driver stack (so it's not a hardware problem).

                  • 7. Re: Intel HD 4000 freezes my computer
                    agonizing

                    This is the same driver as yesterday.

                    • 8. Re: Intel HD 4000 freezes my computer
                      nycalpha

                      I'm having the same issue.  I am also running Windows 7(64).  And I can't even play a game. When I try to log into a game(if it lets me get that far). As soon as I input my login information and hit the enter button, my computer locks up, freezes and I get a loud humming sound from my speakers.  Most of the time I can't even get to the login screen. As soon as the game loads up, FREEZE!!! I then have to do a hard reset, because I can't do anything else. Just recently I was trying to watch a youtube video and in the middle of the video I crashed to desktop.  No warning or anything.  This is just bad and I hope someone does something about it.

                      • 9. Re: Intel HD 4000 freezes my computer
                        Romeo Calota

                        Everything runs fine for me, except full screen 3D applications. When run in windowed mode every game I tried runs flawlessly, Windows Aero runs very well, Youtube/Flash videos run great  in 1080p.

                         

                        If I can supply any other information please let me know.

                         

                        Thank you,

                        Romeo

                        • 10. Re: Intel HD 4000 freezes my computer
                          nic

                          The new driver didn't correct anyones issue it seems.

                           

                          @agonizing: 

                          -What games are you running specifically that are causing the crash?

                          -How much memory do you have?

                          -Which CPU are you using?

                          -Does your game(s) work with the 2761 driver?

                          -Is your Win8 32 or 64 bit?

                           

                          @motorcross: 

                          -Are you only experiencing this issue with games?  (which ones?)  Or are you also seeing it using non-game applications like unigen heaven?

                          -How much memory do you have?

                          -Which CPU are you using?

                          -What operating system are you using? Also, 32 or 64 bit?

                          -Do you have this issue with the 2761 driver?

                           

                          @Romeo Colata: 

                          -What games are you running specifically that are causing the crash?

                          -How much memory do you have?

                          -Which CPU are you using?

                          -Do you have this issue with the 2761 driver?

                          -Can you verify that you are only experiencing this issue when in full-screen on games?

                           

                          @nycalpha: 

                          -Same as everyone else; what games are you running that are causing the crash?

                          -How much memory do you have?

                          -What CPU are you using?

                          -Do you have this issue with the 2761 driver?

                           

                          Thanks everyone,

                          -Nic

                          -

                          • 11. Re: Intel HD 4000 freezes my computer
                            Romeo Calota

                            -What games are you running specifically that are causing the crash?

                                 Guild Wars 2

                                 The Witcher 2

                                 Dishonored

                                 World of Warcraft DX9/DX11

                                 Unigine Heaven DX9/DX11/OpenGL

                             

                            -How much memory do you have?

                                 16GB 1600MHz

                            -Which CPU are you using?

                                 Intel® CoreTM i7 3770K

                            -Do you have this issue with the 2761 driver?

                                 Yes

                            -Can you verify that you are only experiencing this issue when in full-screen on games?

                                 Yes. All the above games (haven't tested Unigine) run flawlessly in windowed mode. Also World of Warcraft (with WINE) and Unigine (native) run fine (low FPS but still) on Ubuntu 12.04 in full-screen using the latest graphics stack (Intel Linux Graphics: 12.07).

                             

                            Hope the info helps sort out the problem.

                             

                            Romeo

                            • 12. Re: Intel HD 4000 freezes my computer
                              motorcross11

                              -Are you only experiencing this issue with games?  (which ones?)  Or are you also seeing it using non-game applications like unigen heaven?

                              Yes Games, 3dmark03 and unigen heaven

                              -How much memory do you have?

                              8GB 2133MHz

                              -Which CPU are you using?

                              i7 3770K

                              -What operating system are you using? Also, 32 or 64 bit?

                              Windows 8 64-bit

                              -Do you have this issue with the 2761 driver?

                              Yes

                              • 13. Re: Intel HD 4000 freezes my computer
                                nycalpha

                                I am running World of Warcraft, Diablo3, Guild Wars2, Rift, and SWOTR.  All in full screen mode @1920x1080p. I have 16GB of ram 1600mhz, i5 3570k, and  windows 7 home premium. It all started with the 2761 driver first.  Then I updated the driver, twice and the same thing is happening. I have not run 3dmark03 or unigen heaven.

                                • 14. Re: Intel HD 4000 freezes my computer
                                  nic

                                  @Romeo Calota:

                                  -I forgot to ask, what OS are you using?  Also, 32 or 64 bit?

                                   

                                  @motorcross11:

                                  -What games specifically are you having issues with?  Guild Wars 2, Diablo 3, other?

                                   

                                  @nycalpha:

                                  -Is your OS 32 or 64 bit?

                                   

                                  Also, can either Romeo or motorcross give me more background information on Unigen Heaven.  What is it, what does it do, and where are you experiencing the issues with it?

                                   

                                  Thanks again!

                                  -Nic

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