HDMI Output failure on windows 8 with Intel(R) HD Graphics WDDM1.1

idata · ‎11-01-2012

Just upgraded to windows 8 on my laptop and now my HDMI output is no longer working. I was using windows 8 preview and the HDMI output worked just fine. I have tried to update the driver with this download:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000

but when I do I receive an error message that reads:

"This computer does not meet the minimum requirements to install the software."

I have tried using the windows 7 64 bit driver located here:

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/21776/a08/Win7Vista_64_152257.exe&lang=eng&Dwnldid=21776&DownloadType=Drivers&OSFullname=Windows+7+(64-bit)* Download Center

but my HDMI output doesn't work with that drivertput

Any help would be greatly appreciated. I miss my 22" monitor.

NICHOLAS_F_Intel · ‎11-02-2012

Hi Brett,

Can you verify a few things for me real quick;

1. What is your display adapter?

2. Is your Win8 installation 32 or 64 bit?

3. The download page you linked has multiple results, which one specifically are you trying to install?

Thanks,

-Nic

idata · ‎11-02-2012

My display adapter is:

Adapter Type: Intel(R) HD Graphics WDDM 1.1

Chip Type: Intel(r) HD Graphcis (core i5)

DAC Type: Internal

Adapter String: Intel(R) HD Graphics

Bios Information: Intel Video Bios

I am running 64 bit Windows 8

Here is the driver I used for windows 8 that returns the error message:

Download Center

Intel® HD Graphics Driver for Windows 7* and Windows 8* 64 (exe)

File name:

win64_15288.exe

Version:

15.28.8.64.2875

Download

Date:

10/23/2012

Status:

Latest

Size:

137.63 MB

Language:

Multi language

Operating Systems:

Windows 7 (64-bit)*, Windows 7 Enterprise, 64-bit version*, Windows 7 Home Basic, 64-bit version*, Windows 7 Home Premium, 64-bit version*, Windows 7 Professional, 64-bit version*, Windows 7 Ultimate, 64-bit version*, Windows 8, 64-bit*

If I keep my old driver, the windows 8 preview driver or the windows 7 driver my HDMI Output doesn't work either. The HDMI out put was working before when I was using the windows 8 preview but now it no longer works with the full version of windows 8 64 bit.

Thank you for your help!

NICHOLAS_F_Intel · ‎11-02-2012

Thanks for that information. I forgot to ask, who is your laptop manufacturer? Additionally, can you give me the full model name of your CPU?

Thank you,

-Nic

idata · ‎11-02-2012

It's and HP Envy 14 Laptop

The CPU model is: Intel(R) Core(TM) i5 CPU M580 @ 2.67GHz

NICHOLAS_F_Intel · ‎11-02-2012

Thanks again for the information. The processor you are using supports Intel® HD Graphics™, whereas the driver you're attempting to download is for Intel® HD Graphics™ 4000/2500 & 3000/2000.

There are currently no drivers for your processor for Windows 8, aside from the in-box driver provided by Microsoft. I will look into this more and see if I can come up with a solution for your problem.

ROBERT_U_Intel · ‎11-02-2012

Hi Brett

Please run Windows Update. A new driver for Intel HD Graphics (First Gen) is available now.

idata · ‎11-02-2012

I checked my update history and driver events and it shows that this update has been applied however the HDMI output doesn't work. The monitor turns on when I plug the HDMI cable in but then turns off. I've tried multiple cables but nothing is working.

NICHOLAS_F_Intel · ‎11-07-2012

To confirm, are you currently using the Windows Update supplied driver (version 8.15.10.2702), or still using the 2875 driver?

If it's still the latter, please uninstall that driver and run the Windows Update again to grab the 2702 driver. Let me know how it goes.

Thanks,

-Nic

idata · ‎11-09-2012

Hi

I have the same problem with the same Laptop

I have rolled back the driver to the 8.15.10.2702 driver but still no luck.

Updated again to 8.15.10.2858 and still nothing.

Where to from here?

idata · ‎11-10-2012

I am also having the same problem with the same laptop. Did any of you get the switchable graphic card option working? I did and then I selected power saving gpu and I lost the option from the menu to switch back to my ATI. Any ideas? How is the HDMI thing working anyone solve it yet?

idata · ‎11-11-2012

I had given up on this as well. BUT

I was manually fiddling with the driver versions, trying again, restaring, try, restart try etc , and then when I had given up, I unplugged and then replugged in a VGA cable to a monitor....... and that enabled the HDMI to working......

Of course your circumstances may require more voodoo, but maybe try this!

I can repeatedly have the HDMI not work on reboot, until I plug a VGA cable in. At that point both the monitor enumerates properly via HDMI.

IT HAS TO BE A DRIVER ISSUE. Rebooting to Windows 7 on the same machine, and in prior use for the last year+ it works fine with HDMI.

Intel. your CPUs rock. Your drivers for graphics suck. This is a core i7 (620m) which was once you your top premium mobile chip in what was a protoype "ultrabook" of a Toshiba R700. To not make sure it works at launch with Windows 8 is a crime. This is not some obscure linux distro here.

idata · ‎11-11-2012

I ended up using this. http://www2.ati.com/drivers/12-8_vista_win7_win8_64_dd_ccc.exe http://www2.ati.com/drivers/12-8_vista_win7_win8_64_dd_ccc.exe

It caused a few problems at first. But eventually I got it working somehow. Good luck everyone.

idata · ‎11-23-2012

I have the same problem, but it's more generic.

I'm trying to connect and HP Pavilion p6-2390 desktop to a Dell S2340T Touch Screen monitor and the computer won't boot to that monitor.

I tried using a DVI to HDMI adapter to connect the computer to the monitor through the supplied HDMI cable.

That was the recommendation in a joint conference call between HP and Dell Technical support.

The computer has no video card, just the onboard Intel Graphics HD (no version specified).

The display adapter is 9.17.10.2828

I'm not very technical so I'm at a loss.

Anyone got any ideas about what to do?

NICHOLAS_F_Intel · ‎11-28-2012

Hi Virginia,

Can you provide a copy of your dxdiag for me to review please?

Thanks,

-Nic

idata · ‎12-02-2012

Nic, what is a dxdiag file and how do I locate it?

Virginia

idata · ‎01-17-2013

Hello I have a HP DV4-1430us laptop and updated to windows 8 and am having the same problem.

------------------

System Information

------------------

Time of this report: 1/17/2013, 17:48:54

Machine name: BIGGEEPAA-PC

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv4 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3998MB RAM

Page File: 1950MB used, 6144MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_30F7103C&REV_07

Display Memory: 1695 MB

Dedicated Memory: 64 MB

Shared Memory: 1631 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LPL0132

Native Mode: 1280 x 800(p) (60.005Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.1883 (English)

Driver Version: 8.15.10.1883

DDI Version: 10

Feature Levels: 10.0,9.1

Driver Model: WDDM 1.1

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: 8/27/2009 08:07:12, 5616640 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-D774-FD10A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x30F7103C

Revision ID: 0x0007

Driver Strong Name: oem51.inf:5f63e5348ad1f097:iCNT0:8.15.10.1883:pci\ven_8086&dev_2a42&subsys_30f7103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAE...

idata · ‎01-14-2013

Hi I have a HP 2000 notebook with the Intel Graphics HD (no version specified).

The display adapter is 9.17.10.2828, when I do a "update driver software" I get the answer that it's the latest available for my system.

The HDMI out port used to work but not anymore, I tried with my Toshiba TV and my DELL monitor but I can't get it to work anymore. I'm getting nuts over that problem. For some reason during the weekend it worked and I did not do any modification or update to my machine since.

Jacques

NICHOLAS_F_Intel · ‎01-15-2013

Hi Jacques,

Can you provide a copy of your dxdiag for me to take a look at please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here so I can take a look at it.

Thanks,

-Nic

idata · ‎01-15-2013

Hi Nic ! thank you for taking the time to help. It's a long file so the result will be ugly.

------------------

System Information

------------------

Time of this report: 1/14/2013, 20:58:53

Machine name: PARTOUT

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP 2000 Notebook PC

BIOS: F.12

Processor: Intel(R) Pentium(R) CPU B980 @ 2.40GHz (2 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3984MB RAM

Page File: 1528MB used, 3159MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_1854103C&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC315A

Native Mode: 1366 x 768(p) (59.987Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2828 (English)

Driver Version: 9.17.10.2828

DDI Version: 10.1

Feature Levels: 10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: 8/8/2012 15:18:00, 8286720 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4246-11CF-8078-5E38B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0106

SubSys ID: 0x1854103C

Revision ID: 0x0009

Driver Strong Name: oem4.inf:5f63e534c4a533dd:iSNBM0:9.17.10.2828:pci\ven_8086&dev_0106&subsys_1854103c

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT