All Media Stutters. Video, Music, And Games. Can't Find Fix. HELP!!

[idata]

For the past 5 months, Completely out of no where, all my media began to play poorly. video, music, and games, both on the web and in my computer, stutter a lot and the audio would crack making a "dubsteb" like sound. I have looked to see if anything is using a lot of resources when this happens but i found nothing abnormal and this happens every single time i play any media. Sometimes it's really bad, sometimes it can be tolerable.

I've tried removing a bunch of junk software, I've tried cleaning out junk files, I defrag all the time, update as many drivers as i can, tried both Norton and AVG virus scan, found nothing. I've tried upgrading from Windows 7 to Windows 8 and still not even a little relief. Please Help.

System Information

Computer ManufacturerHewlett-PackardComputer Model144COperating System (O/S)Microsoft Windows 8 (Just Upgraded)Operating System Build (O/S)(build 9200), 64-bitOperating System (version)6.2.9200System RAM8.0 GBGraphics Product [1]Intel(R) HD GraphicsGraphics Driver Versionnot detected3D AccelerationYesHardware Transform & Lighting SupportYesVideo Memory1.7 GBVertex Shader Support4.0Pixel Shader Support4.0Microsoft DirectX* Version11.0ManufacturerIntelModelhttp://www.intel.com/p/en_US/support/ Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHzIntel Processor analysis toolshttp://www.intel.com/support/processors/sb/CS-015477.htm Intel Processor analysis toolsCPU Speed2.7 GHzLink to Processor Specificationhttp://ark.intel.com/ Link to Processor Specification

If you need any more info, Let me know! I have more than basic knowledge on PC's but I'm nothing of a tech expert so i will do my best to cooperate. Thank you sooo much for any help!

[DArce]

Hello,

Upgrading the operating system while troubleshooting the issue may not resolve the issue, especially as Microsoft* Windows* 8 uses a driver provided by Microsoft* and not a customized driver from your computer manufacturer.

At this point, you may just check with your Original Equipment Manufacturer to set the system to its factory settings using the operating system that they validated and preinstalled on this system (which may require a format and reinstall), then update all the media players you will be using and install an updated codec patch.

[NICHOLAS_F_Intel]

Hi Devon VP,

The computer model (144 C) appears to actually be a model of the motherboard. Is there a proper model name on your system that you could provide please? I ask because the graphics driver version showing as 'not detected' is a bit concerning, and may have a lot to do with your issue.

Thanks,

-Nic

[idata]

The model is HP Pavilion dv6-3250us

I also looked up how to manually check the driver info and this is what I found. Here's a Screen of the info

http://www.flickr.com/photos/50078056@N06/8168955827/

[NICHOLAS_F_Intel]

Thanks for the info. The driver you are using appears to be the correct one for Windows 8,as it's the Windows Update version of the Intel HD Graphics driver. Since that appears to be correct, and you are still experiencing stuttering issues - I would suggest updating your BIOS. I believe this is the correct support site for your system. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5052114# N780 Software & Driver Downloads HP Pavilion dv6-3250us Entertainment Notebook PC | HP® Support

Let me know if updating your BIOS resolves your issue or not.

Thanks,

-Nic

[idata]

Apparently this site is correct but only list downloads for Windows 7, and nothing for windows 8. Would it still be ok for me to upgrade my BIOS from the Windows 7 64bit menu?