HD4000 Driver won't save settings or use profile

[idata]

Hi everyone,

Windows update has just updated my HD4000 graphics driver to the newest version, 9.17.10.2867. I've created a profile with specialized color settings, but each time the computer starts or the monitor resumes from sleep, the driver automatically reverts to default settings. I have to manually activate the profile each time. I've also noted that the "YCbCr" setting doesn't seem to get saved with the profile I created, since each time I manually activate the profile, the YCbCr setting always reverts to off.

I never had any of these problems with the older graphic driver. Any ideas?

Thanks,

Curt

[idata]

Don't worry. I uninstalled the new driver and reinstalled the older one. Works flawlessly again!

[NICHOLAS_F_Intel]

Hi Curt,

Are you running Windows 7 or Windows 8? Can you provide some information about your system as well please?

-Laptop/Desktop

-Make/Model

Thanks,

-Nic

[idata]

Hi there Nic,

Unfortunately, even after switching back to the previous driver, I'm still having the same problem

So, here's some information about my setup:

i7-3770

ASRock Z77 Professional mainboard

16GB 1600Mhz

Windows 7 Ultimate x64

Thanks,

Curt

[NICHOLAS_F_Intel]

Thanks for the information. You may need to upgrade/update your BIOS. Check here and ensure you're using the latest version; http://www.asrock.com/support/download.asp?Keyword=Z77&Type=&Socket= Download Files form ASRock Inc.

Let me know if an update corrected the problem, or if you are still having the issue afterwards.

Thanks,

-Nic

[idata]

Well, took your advice and upgraded the BIOS. So far, so good. I've restarted and suspended the PC several times, and the correct color profile gets applied on each occasion. Seems to be working. Thanks!

Regards,

Curt

[idata]

Got some bad news. After getting this morning and resuming the PC, the same old problem came back and I ended up having to manually restore the default profile. Seems like upgrading the BIOS hasn't helped.

[NICHOLAS_F_Intel]

Hi Curt, totally thought we had it with that! Are you running a multi-monitor setup?

Thanks,

-Nic

[idata]

Actually I am. Both my monitor and SONY TV are hooked up the motherboard - the monitor is the main display, the SONY is only used for watching films.

[idata]

The same problem. Desktop, i5 3570k, motherboard ASUS Sabertooth Z77, one-monitor configuration. After turning the monitor off-on, YCbCr became unchecked.

P.S. Sorry for bad english.

[idata]

Hi,

Same problem.

Desktop, i7 3770K, asus P8Z77, one-monitor configuration, hdmi connection

destop wakeup leads to YCbCr to became unchecked.

restart seems to put YCbCr back on.

[idata]

Same problem too...

i5-3570K

Windows 8

two-monitors configuration

hdmi connection

After turning the monitor off-on, YCbCr became unchecked.

[idata]

Hi,

Any news about this problem?

Did Intel succeed in charaterizing it ?

Thanks

Kulgan

[NICHOLAS_F_Intel]

Curt, is this still an issue for you?

@Vitaliy & Kulgan, can you post dxdiag's for your systems? (Start -> Run -> dxdiag -> Save All Information -> Attach here!)

[idata]

Yes, this is still happening. Just got home and woke the PC out of sleep, and as usual, had to start the graphic utility to re-select the YCbCr setting. Without this setting, the colors look all washed out and faded, so I really can't work without it.

[idata]

nic, .txt files can't be attached here.

[NICHOLAS_F_Intel]

You'll have to choose the option on the text box for "Advanced Editor" to see the "attach" option.

[idata]

Tested in three browsers, the "attach" button is missing in Advanced mode too.

[NICHOLAS_F_Intel]

Sorry for the delayed response. Instead of attaching your dxdiag, just copy and paste the text into the box and submit .

Thanks,

-Nic

[idata]

------------------

System Information

------------------

Time of this report: 11/28/2012, 00:11:28

Machine name: TUF

Operating System: Windows 7 Максимальная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Russian (Regional Setting: Russian)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 11/09/12 11:22:16 Ver: 17.08

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7108MB RAM

Page File: 2459MB used, 11755MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 1024 MB

Shared Memory: 736 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: BenQ V2400Eco (HDMI)

Monitor Model: BenQ V2400Eco

Monitor Id: BNQ7D02

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 9/28/2012 12:51:44, 12604416 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4222-11CF-C078-C0A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x84CA1043

Revision ID: 0x0009

Driver Strong Name: oem2.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2867:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format...

[NICHOLAS_F_Intel]

Thanks for providing that information. Unfortunately I've been recently informed that the current state of persistent YCbCr settings is not something that currently exists. Simply put, it is expected behavior. However, it has been brought up to the developers attention, and will quite possibly have a fix in the future with an updated driver. I will respond back here though when that happens.

Thanks,

-Nic