4 Replies Latest reply on Oct 29, 2012 9:35 AM by nic

    Driver Installation Issue -- HD Graphics Driver for Vista, 15.17.18.2555

    Joseph Thomas

      I'm attempting to install the latest HD graphics driver for Vista (32 bit), 15.17.18.2555 (also known at 8.15.10.2555). I have a Mobile Intel 4 Series Express Family Chipset which, according to all the Intel support and auto-detect features, is compatible with this driver. Every time I attempt to install the driver -- through the .exe, through the .zip's Setup file, through either the "have disk" install or manual installation options, or through the auto-update feature from the control panel, it refuses to install. The error reports are incredibly vague -- literally just "an error occurred" when installing manually or through the auto-update feature or, with the .exe or .zip's Setup file, "an error occurred while registering one or more components."

       

      Any ideas?

        • 1. Re: Driver Installation Issue -- HD Graphics Driver for Vista, 15.17.18.2555
          Joseph Thomas

          Below is the Windows Event Viewer log for the error:

           

           

          Log Name:      Application

          Source:        Windows Error Reporting

          Date:          10/28/2012 5:33:52 PM

          Event ID:      1001

          Task Category: None

          Level:         Information

          Keywords:      Classic

          User:          N/A

          Computer:      Computer

          Description:

          Fault bucket 2532606910, type 5

          Event Name: PnPDriverInstallError

          Response: None

          Cab Id: 0

           

           

          Problem signature:

          P1: x86

          P2: 000005B4

          P3: igdlh.inf

          P4: 7e99dd320742f4d7f306855d21bfd1c0c67ee43d

          P5: iCNT0

          P6:

          P7:

          P8:

          P9:

          P10:

           

           

          Attached files:

          C:\Windows\temp\DMIC2FB.tmp.log.xml

          C:\Windows\inf\oem35.inf

           

           

          These files may be available here:

          C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report04c8c4f6

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Windows Error Reporting" />

              <EventID Qualifiers="0">1001</EventID>

              <Level>4</Level>

              <Task>0</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2012-10-28T23:33:52.000Z" />

              <EventRecordID>171944</EventRecordID>

              <Channel>Application</Channel>

              <Computer>Computer</Computer>

              <Security />

            </System>

            <EventData>

              <Data>2532606910</Data>

              <Data>5</Data>

              <Data>PnPDriverInstallError</Data>

              <Data>None</Data>

              <Data>0</Data>

              <Data>x86</Data>

              <Data>000005B4</Data>

              <Data>igdlh.inf</Data>

              <Data>7e99dd320742f4d7f306855d21bfd1c0c67ee43d</Data>

              <Data>iCNT0</Data>

              <Data>

              </Data>

              <Data>

              </Data>

              <Data>

              </Data>

              <Data>

              </Data>

              <Data>

              </Data>

              <Data>

          C:\Windows\temp\DMIC2FB.tmp.log.xml

          C:\Windows\inf\oem35.inf</Data>

              <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report04c8c4f6</Data>

            </EventData>

          </Event>

          • 2. Re: Driver Installation Issue -- HD Graphics Driver for Vista, 15.17.18.2555
            nic

            Hi Joseph Thomas,

             

            Is this for a laptop or a desktop?  Can you provide the make/model?

             

            Thanks,

            -Nic

            • 3. Re: Driver Installation Issue -- HD Graphics Driver for Vista, 15.17.18.2555
              Joseph Thomas

              Nic-

              It's a G60-230US Notebook PC. Eventually this got resolved simply by restarting in safe mode, at which point drivers installed just fine. Not sure why I didn't think of that several hours earlier.

              Thank you,

              Joe

              • 4. Re: Driver Installation Issue -- HD Graphics Driver for Vista, 15.17.18.2555
                nic

                Glad to hear your issue was resolved.  Let me know if there are any more issues with this.

                 

                Thank you,

                -Nic