7 Replies Latest reply on Apr 19, 2013 10:34 AM by nic

    Star Wars Kotor I & II (Intel HD 4000)

    denlite12

      Hello everyone,

      I recently purchased the Star Wars: Knights of the Old Republic collection. When I try to run the game, the first few intro movies will play then the game crashes with the following error:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    swkotor.exe

        Application Version:    1.0.3.0

        Application Timestamp:    402bc2d9

        Fault Module Name:    ig7icd32.dll

        Fault Module Version:    9.17.10.2867

        Fault Module Timestamp:    50635085

        Exception Code:    c0000005

        Exception Offset:    00015881

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    4105

        Additional Information 1:    a0d9

        Additional Information 2:    a0d9d28ea7ee2baa08183fd5209c8108

        Additional Information 3:    c67f

        Additional Information 4:    c67fda9700fbc540b15604dfb5234d1f

       

      I've installed the most recent drivers with no luck.

      My system info is as follows:

      Intel(R) HD Graphics 4000

      Report Date:            10/28/2012

      Report Time[hh:mm:ss]:        00:05:46

      Driver Version:            9.17.10.2867

      Operating System:        Windows 7  Service Pack 1(6.1.7601)

      Default Language:        English (Canada)

      DirectX* Version:        11.0

      Physical Memory:        7627 MB

      Minimum Graphics Memory:    512 MB

      Maximum Graphics Memory:    1760 MB

      Graphics Memory in Use:        76 MB

      Processor:            Intel64 Family 6 Model 58 Stepping 9

      Processor Speed:        3502 MHz

      Vendor ID:            8086

      Device ID:            0162

      Device Revision:        09

       

      Thanks in advance for your help!

        • 1. Re: Star Wars Kotor I & II (Intel HD 4000)
          Diego_Intel

          Hello,

           

          Could you please provide a system report generated by the Intel® Graphics and Media control panel? For information on how to get this report, please check this article:

           

          http://www.intel.com/support/graphics/sb/cs-009476.htm

          • 2. Re: Star Wars Kotor I & II (Intel HD 4000)
            denlite12

            Hi,

            Here's the saved system information from the Information Centre.

            Thanks for your time!

             

            Intel(R) HD Graphics 4000

             

            Report Date:            10/30/2012

            Report Time[hh:mm:ss]:        19:38:39

            Driver Version:            9.17.10.2867

            Operating System:        Windows 7  Service Pack 1(6.1.7601)

            Default Language:        English (Canada)

            DirectX* Version:        11.0

            Physical Memory:        7627 MB

            Minimum Graphics Memory:    512 MB

            Maximum Graphics Memory:    1760 MB

            Graphics Memory in Use:        45 MB

            Processor:            Intel64 Family 6 Model 58 Stepping 9

            Processor Speed:        3502 MHz

            Vendor ID:            8086

            Device ID:            0162

            Device Revision:        09

             

            *   Processor Graphics Information   *

             

            Processor Graphics in Use:        Intel(R) HD Graphics 4000

            Video BIOS:            2124.0

            Current Graphics Mode:        1440 by 900

             

            *   Devices Connected to the Graphics Accelerator   *

             

            Active Monitors: 1

                *    Monitor    *

             

            Monitor Name:            Generic PnP Monitor

            Display Type:            Analog

            Gamma Value:            2.35

            DDC2 Protocol:            Supported

             

             

            Maximum Image Size:

            Horizontal:            16.14 inches

            Vertical:            10.24 inches

             

            Monitor Supported Modes:

            640 by 480 (67 Hz)

            640 by 480 (72 Hz)

            640 by 480 (75 Hz)

            640 by 480 (60 Hz)

            720 by 400 (70 Hz)

            800 by 600 (72 Hz)

            800 by 600 (75 Hz)

            800 by 600 (56 Hz)

            800 by 600 (60 Hz)

            832 by 624 (75 Hz)

            1024 by 768 (75 Hz)

            1024 by 768 (70 Hz)

            1024 by 768 (60 Hz)

            1152 by 864 (75 Hz)

            1152 by 870 (75 Hz)

            1280 by 1024 (75 Hz)

            1280 by 960 (60 Hz)

            1280 by 1024 (60 Hz)

            1440 by 900 (60 Hz)

            1440 by 900 (75 Hz)

             

             

             

            Display Power Management Support:

            Standby Mode:            Supported

            Suspend Mode:            Not Supported

            Active Off Mode:        Not Supported

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 4C 2D 25 02 39 31 41 48

            28 10 01 03 0E 29 1A 87 8A D7 A5 A2 59 4A 96 24

            14 50 54 BF EF 80 95 00 95 0F 81 80 81 40 71 4F

            01 01 01 01 01 01 9A 29 A0 D0 51 84 22 30 50 98

            36 00 9A 01 11 00 00 1C 00 00 00 FD 00 38 4B 1E

            51 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

            79 6E 63 4D 61 73 74 65 72 0A 20 20 00 00 00 FF

            00 48 56 45 4C 41 30 32 30 30 31 0A 20 20 00 B1

             

             

            * Other names and brands are the property of their respective owners. *

            • 3. Re: Star Wars Kotor I & II (Intel HD 4000)
              Diego_Intel

              Hello,

               

              Could you please try the testing driver posted here?

               

              http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21839

               

              It is an earlier version that you can use for troubleshooting purposes.

               

              Additionally, check the results when you use the driver that is provided by your motherboard manufacturer (either included on a CD/DVD or from their web site).

              • 4. Re: Star Wars Kotor I & II (Intel HD 4000)
                denlite12

                Hi,

                I tried both drivers (15.28.6.64.2857 and 15.26.6.64.2669, which was included with my motherboard) but I still get the same error message.

                 

                Problem Event Name:    APPCRASH

                  Application Name:    swkotor.exe

                  Application Version:    1.0.3.0

                  Application Timestamp:    402bc2d9

                  Fault Module Name:    ig7icd32.dll

                  Fault Module Version:    9.17.10.2857

                  Fault Module Timestamp:    50529adc

                  Exception Code:    c0000005

                  Exception Offset:    00015881

                  OS Version:    6.1.7601.2.1.0.768.3

                  Locale ID:    4105

                  Additional Information 1:    b3d0

                  Additional Information 2:    b3d0954ef09aeda41cf7326b47f1b8bc

                  Additional Information 3:    d5bb

                  Additional Information 4:    d5bbc0b3173f4c15ce4501fc2e2985b2

                 

                 

                Problem signature:

                  Problem Event Name:    APPCRASH

                  Application Name:    swkotor.exe

                  Application Version:    1.0.3.0

                  Application Timestamp:    402bc2d9

                  Fault Module Name:    ig7icd32.dll

                  Fault Module Version:    0.0.0.0

                  Fault Module Timestamp:    4f4c8d00

                  Exception Code:    c0000005

                  Exception Offset:    0001742e

                  OS Version:    6.1.7601.2.1.0.768.3

                  Locale ID:    4105

                  Additional Information 1:    b3d0

                  Additional Information 2:    b3d0954ef09aeda41cf7326b47f1b8bc

                  Additional Information 3:    d5bb

                  Additional Information 4:    d5bbc0b3173f4c15ce4501fc2e2985b2

                • 5. Re: Star Wars Kotor I & II (Intel HD 4000)
                  Diego_Intel

                  I appreciate your feedback on this matter. I will forward this information to our research team for further investigation on this.

                  • 6. Re: Star Wars Kotor I & II (Intel HD 4000)
                    Rigang

                    hi, why does your Minimum Graphics Memory is 512MB, i think our system is the same, i installed many drivers, but the Minimum Graphics Memory is still 64MB, can you help me about this? my system info is below:

                    system+info.jpg

                    • 7. Re: Star Wars Kotor I & II (Intel HD 4000)
                      nic

                      Hello everyone,

                       

                      Just wanted to inform those of you still playing Star Wars* Kotor I & II that this issue has been fixed with the latest driver release.  The driver is version .3071 and can be found at downloadcenter.intel.com

                       

                      Let me know if you are still experiencing issues after installing this driver!

                       

                      Thanks,

                      -Nic