1 Reply Latest reply on Oct 24, 2012 9:55 AM by mark_h_@intel

    Blue Screen Bad_Pool_Caller and System Service Exception when watching videos.

    J

      Hello,

       

      I have a gateway laptop with an intel i3-370m processor. It's happened many times now, but very randomly I'll get a blue screen only when I watch videos. Sometimes I won't get it for a month, but then I could get it for 3 times in one week. I'm not that good in computers, but I did my research and as far as I know it's a networking problem caused by a driver, although I'm not too sure. I'm pretty sure it's not graphics card because used to  play some games and it never crashed when I played games, so I'm assuming since sites like YouTube take a lot of data since its streamed, it furthermore makes it easier for me to get that blue screen.

       

      Btw, I got these off of bluescreenview

       

        BAD_POOL_CALLER    0x000000c2    00000000`00000007    00000000`0000109b    00000000`04210000    fffffa80`04a4e010    NETw5s64.sys    NETw5s64.sys+11ebd         x64    ntoskrnl.exe+7efc0                      

       

         SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`01a0243a    fffff880`0c143a50    00000000`00000000    ndis.sys    ndis.sys+be4f1                    x64    ntoskrnl.exe+7efc0                   

       

       

      Thank you so much, I know the blue screen can be damaging long-term