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Black Screen and Reboot - Intel HD Graphics - 8.15.10 - Inspiron 1764 - W7-HP

idata
Employee
1,559 Views

Hello,

I've recently replaced my motherboard (Dell Inspiron 1764) and reinstalled my Operating system (W7 Home Premium).

When I install the gfx drivers 8.15.10 which are listed as being the latest, my laptop reboots itself once the Starting Windows screen finishes loading.

The display is also brand new and works fine with the standard vga drivers.

Can you shed some light on what I can do to fix this error...?

Regards

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idata
Employee
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Yes I tried this option before I came to Intel and tried the latest version.

I'm going to try an earlier driver just to see if it makes any difference.

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idata
Employee
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Since you've just replaced the motherboard I would check all of the connections before going further.

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idata
Employee
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Well that didn't work.

I installed 8.15.10.1968 which is the earliest available on the dell site and the same happened.

The display showed up for 10 - 15 seconds and then just crashed.

Any suggestions?

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idata
Employee
505 Views

Did you have any luck inspecting the connections on the motherboard?

Does the display work with only vga graphics installed? I'm assuming that the display works well enough through the Windows install process. 😛

Another thought, not sure how Dell integrates video, but is it built into the board? If so, you might have the AMD accelerator.

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