The behavior you are describing would show if there's some sort of hardware restriction by the OEM, this to only use specific revisions or models of WiFi adapters provided by the computer manufacturer only.
Note that in this case what we recommend and encourage you to first contact the Original Equipment Manufacturer (OEM) to determine if the product is approved for use in a specific system. Be aware that manufacturer’s are bound by FCC regulations to certify specific adapters in specific systems to be in compliance with the International Special Committee for Radio Interference standards for radiated and conducted electromagnetic interference.
Installing a wireless adapter in your laptop can cause several issues which may affect usage of the wireless adapter or laptop. Some of these issues may include the following:
- The OEM may have installed the wireless adapter with a lock to prevent installation of another adapter.
- Your adapter may not be electrically compatible with your laptop that may cause the adapter and/or your laptop to no longer function.
- Wireless hardware installation and use is subject to regulatory approval, and the adapter purchased may not support your local regulations.
For additional tips and information, refer to:
Intel® WiFi Products - Why doesn't my laptop recognize my new Intel wireless adapter?
Intel® WiFi Products - Upgrade or exchange Intel® wireless adapter hardware