File igdumd32.dll causing XCom Enemy Unknown to Crash

[idata]

Hello,

The support techs at 2K have identified the DLL that is crashing the game but have essentially washed their hands of the problem and sent me here. I have a 2nd Generation Intel® Core™ Processor with Intel® HD Graphics 3000/2000 in my laptop. The driver has been uninstalled/reinstalled and is up to date. Still crashing.

Outside of perusing the Game Troubleshooting recommendations, that is the limit of my technical skill. Any help or insight from the community would be greatly appreciated.

Scott

[Allan_J_Intel1]

Hi,

For troubleshooting information I recommend following the URL:

http://www.intel.com/support/graphics/sb/cs-010486.htm http://www.intel.com/support/graphics/sb/cs-010486.htm

However, I have checked game requirements for XCOM and it does not mention an on-board graphics solution. Please take a look at the URL below:

http://support.2k.com/entries/22160943-xcom-enemy-unknown-pc-system-requirements http://support.2k.com/entries/22160943-xcom-enemy-unknown-pc-system-requirements

If you are under Windows 7, please test the latest Windows* 8 drivers and let me know if you still have same issue, go here and select Windows 8, either 32 or 64 bit depending on your operating system version and download the driver and test the game.

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000

Thanks

Allan.

[idata]

Hi Allan,

I just want to be sure I understand your recommendation. You advise that I load the Windows 8 drivers even though I am using Windows 7, correct? Certainly something I have never done before but is worth trying.

Nic,

1. Laptop.

2. HP Pavilion d7

3. Windows 7, 64 bilt

4. No.

Thank you both for your assistance.

[NICHOLAS_F_Intel]

Are you using the drivers provided by your OEM, or the ones off of of our support site?

[idata]

Hi nic

I'm having almost the same problem, I tried to look in the area that you had posted and see if maybe i needed to update my drivers as well, but the files that i got after clicking what OS I'm running and all, they both told me my laptop did not use and did not pass the install test it dose at the end, I'm not sure why the game for me crashes after the few logo screens, i don't see any crash reports, I play several big MMOS on this with out a problem such as EvE Online

I have an Acer Aspire, model 7745

My system states that i have these video specs

Name Intel(R) HD Graphics

Adapter Type Intel(R) HD Graphics (Core i3), Intel Corporation compatible

Adapter Description Intel(R) HD Graphics

Adapter RAM 1.71 GB (1,839,456,256 bytes)

Driver Version 8.15.10.2202

[NICHOLAS_F_Intel]

Hi Troy,

Can you provide for me a copy of your dxdiag? (Start -> Run -> dxdiag -> Save All Information).

Thanks,

-Nic

[idata]

How much of it are you needing, its tons of text in total, are there specific areas you are needing to look at ?

------------------

System Information

------------------

Time of this report: 11/28/2012, 18:32:20

Machine name: USER-99-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 7745

BIOS: PhoenixBIOS 4.0 Release 6.1

Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3764MB RAM

Page File: 2464MB used, 5062MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 64bit Unicode

------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_03681025&REV_18

Display Memory: 1754 MB

Dedicated Memory: 128 MB

Shared Memory: 1626 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMO1711

Native Mode: 1600 x 900(p) (59.978Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2202 (English)

Driver Version: 8.15.10.2202

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/25/2010 12:36:00, 6547968 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-0F7B-6223B8C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x03681025

Revision ID: 0x0018

Driver Strong Name: oem21.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2202:pci\ven_8086&dev_0046&subsys_03681025

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

[NICHOLAS_F_Intel]

Thanks for the info Troy. You've got the latest driver for your system according to the Acer support site. You might give our driver a try and see if it fixes the issue, but keep in mind that it's a generic driver and some of your other features may be disabled while using it. http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21776&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers Download Center

Let me know how it goes.

-Nic

[NICHOLAS_F_Intel]

Hi hurlyburly,

Can you provide some specifics on the system you're using;

1. Is it a desktop or a laptop?

2. Who is the OEM? (Original Equipment Manufacturer; Dell, HP, etc) Or is it home-built?

3. What operating system are you running?

4. Do you have an add-in graphics card in addition to the onboard graphics?

Thank you,

-Nic

[idata]

Hi I have exactly the same problem. Really annoying as you pay the money for a game that should run fine and can barely play it.

HELP!!!!

[NICHOLAS_F_Intel]

Hi wezzer237,

Can you post a copy of your dxdiag as well please? (Start -> Run -> dxdiag -> Save All Information) Copy and paste it here and I'll take a look at it.

Thanks,

-Nic