10 Replies Latest reply on Dec 11, 2012 2:49 PM by nic

    File  igdumd32.dll causing XCom Enemy Unknown to Crash

    hurlyburly

      Hello,

       

      The support techs at 2K have identified the DLL that is crashing the game but have essentially washed their hands of the problem and sent me here.  I have a 2nd Generation Intel® Core™ Processor with Intel® HD Graphics 3000/2000 in my laptop.  The driver has been uninstalled/reinstalled and is up to date.  Still crashing.

       

      Outside of perusing the Game Troubleshooting recommendations, that is the limit of my technical skill.  Any help or insight from the community would be greatly appreciated.

       

      Scott

        • 1. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
          allan_intel

          Hi,

           

          For troubleshooting information I recommend following the URL:

          http://www.intel.com/support/graphics/sb/cs-010486.htm

           

          However, I have checked game requirements for XCOM and it does not mention an on-board graphics solution. Please take a look at the URL below:

           

          http://support.2k.com/entries/22160943-xcom-enemy-unknown-pc-system-requirements

           

          If you are under Windows 7, please test the latest Windows* 8 drivers and let me know if you still have same issue, go here and select Windows 8, either 32 or 64 bit depending on your operating system version and download the driver and test the game.

          http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000

           

          Thanks

          Allan.

          1 of 1 people found this helpful
          • 2. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
            nic

            Hi hurlyburly,

             

            Can you provide some specifics on the system you're using;

            1. Is it a desktop or a laptop?

            2. Who is the OEM? (Original Equipment Manufacturer; Dell, HP, etc) Or is it home-built?

            3. What operating system are you running?

            4. Do you have an add-in graphics card in addition to the onboard graphics?

             

            Thank you,

            -Nic

            1 of 1 people found this helpful
            • 3. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
              hurlyburly

              Hi Allan,

               

              I just want to be sure I understand your recommendation.  You advise that I load the Windows 8 drivers even though I am using Windows 7, correct?  Certainly something I have never done before but is worth trying.

               

              Nic,

               

              1. Laptop.

              2. HP Pavilion d7

              3. Windows 7, 64 bilt

              4. No.

               

              Thank you both for your assistance.

              • 4. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                nic

                Are you using the drivers provided by your OEM, or the ones off of of our support site?

                • 5. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                  Troy Hicks

                  Hi nic

                   

                  I'm having almost the same problem, I tried to look in the area that you had posted and see if maybe i needed to update my drivers as well, but the files that i got after clicking what OS I'm running and all, they both told me my laptop did not use and did not pass the install test it dose at the end, I'm not sure why the game for me crashes after the few logo screens, i don't see any crash reports, I play several big MMOS on this with out a problem such as EvE Online

                  I have an Acer Aspire, model 7745

                  My system states that i have these video specs

                  Name    Intel(R) HD Graphics

                  Adapter Type    Intel(R) HD Graphics (Core i3), Intel Corporation compatible

                  Adapter Description    Intel(R) HD Graphics

                  Adapter RAM    1.71 GB (1,839,456,256 bytes)

                  Driver Version    8.15.10.2202

                  • 6. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                    nic

                    Hi Troy,

                     

                    Can you provide for me a copy of your dxdiag? (Start -> Run -> dxdiag -> Save All Information).

                     

                    Thanks,

                    -Nic

                    • 7. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                      Troy Hicks

                      How much of it are you needing, its tons of text in total, are there specific areas you are needing to look at ?

                       

                      ------------------

                      System Information

                      ------------------

                      Time of this report: 11/28/2012, 18:32:20

                             Machine name: USER-99-PC

                         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)

                                 Language: English (Regional Setting: English)

                      System Manufacturer: Acer           

                             System Model: Aspire 7745     

                                     BIOS: PhoenixBIOS 4.0 Release 6.1    

                                Processor: Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz (4 CPUs), ~2.4GHz

                                   Memory: 4096MB RAM

                      Available OS Memory: 3764MB RAM

                                Page File: 2464MB used, 5062MB available

                              Windows Dir: C:\Windows

                          DirectX Version: DirectX 11

                      DX Setup Parameters: Not found

                         User DPI Setting: Using System DPI

                      System DPI Setting: 96 DPI (100 percent)

                          DWM DPI Scaling: Disabled

                           DxDiag Version: 6.01.7600.16385 64bit Unicode

                       

                      ------------

                      Display Devices

                      ---------------

                                Card name: Intel(R) HD Graphics

                             Manufacturer: Intel Corporation

                                Chip type: Intel(R) HD Graphics (Core i3)

                                 DAC type: Internal

                               Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_03681025&REV_18

                           Display Memory: 1754 MB

                         Dedicated Memory: 128 MB

                            Shared Memory: 1626 MB

                             Current Mode: 1600 x 900 (32 bit) (60Hz)

                             Monitor Name: Generic PnP Monitor

                            Monitor Model: unknown

                               Monitor Id: CMO1711

                              Native Mode: 1600 x 900(p) (59.978Hz)

                              Output Type: Internal

                              Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                      Driver File Version: 8.15.0010.2202 (English)

                           Driver Version: 8.15.10.2202

                              DDI Version: 10

                             Driver Model: WDDM 1.1

                        Driver Attributes: Final Retail

                         Driver Date/Size: 8/25/2010 12:36:00, 6547968 bytes

                              WHQL Logo'd: Yes

                          WHQL Date Stamp:

                        Device Identifier: {D7B78E66-4306-11CF-0F7B-6223B8C2C535}

                                Vendor ID: 0x8086

                                Device ID: 0x0046

                                SubSys ID: 0x03681025

                              Revision ID: 0x0018

                      Driver Strong Name: oem21.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2202:pci\ven_8086&dev_0046&subsys_03681025

                           Rank Of Driver: 00E60001

                              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

                      • 8. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                        nic

                        Thanks for the info Troy.  You've got the latest driver for your system according to the Acer support site.  You might give our driver a try and see if it fixes the issue, but keep in mind that it's a generic driver and some of your other features may be disabled while using it.  Download Center

                         

                        Let me know how it goes.

                        -Nic

                        • 9. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                          wezzer237

                          Hi I have exactly the same problem. Really annoying as you pay the money for a game that should run fine and can barely play it.

                           

                          HELP!!!!

                          • 10. Re: File  igdumd32.dll causing XCom Enemy Unknown to Crash
                            nic

                            Hi wezzer237,

                             

                            Can you post a copy of your dxdiag as well please?  (Start -> Run -> dxdiag -> Save All Information) Copy and paste it here and I'll take a look at it.

                             

                            Thanks,

                            -Nic