13 Replies Latest reply on Oct 12, 2014 10:59 PM by Arh

    Movie Maker 2012

    Dumitru Hirt

      I have Inspiron 1764:

      procesor Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz

      Memory 4GB

      Windows 7 Home Premium 64-bit operating system

      Intel(R) HD Graphics driver

      ActivX 11

      Everything is up to date!

      Today I downloaded Windows Essentials 2012 but Movie Maker not work!!! I have this mesage:

      "Sorry, Move marker can't stop! ... etc"

      I asked Microsoft about this problem, and they said this:


      Hi Dumitru,


      We have checked the latest driver on Dell website and it seems the driver is too old. Please wait for your computer manufacturer's response because they might have newer versions for the driver.


      The Dell producer does not reply anything! Please help my with new driver from Intel(R) HD Graphics driver!

      Theank you!


        • 2. Re: Movie Maker 2012

          Hi Dumitru


          I think you mave have an OEM specific (Dell) driver installed on your system that will block installing the latest Intel HD Graphics generic driver. There is a way to install the generic driver and overwrite the OEM installed driver however, you must be warned that you will lose any OEM customizations Dell made to the driver specific to your system.


          If you want to try the generic driver, follow these steps:


          Download the latest graphics driver for your system is can be downloaded here.


          1. Extract Win7Vista_64_152257.zip to a folder on your desktop.


          2. Open Control Panel


          3. Open Device Manager


          4. Double click on Display Adapters


          5. Double click on Intel HD Graphics Family


          6. Click on Driver tab


          7. Click on Update Driver button


          8. Click on "Browse my computer for driver software" option


          9. Click on "Let me pick from a list of device drivers on my computer" option


          10. Click on Have Disk button


          11. On the Install From Disk dialog, click Browse


          12. In the Locate File dialog, navigate to the folder you extracted the driver to in step 2 above.


          13. When you have navigated to that folder, navigate to the Graphics sub-folder


          14. In the Graphics sub-folder, you will see the file "igdlh64.inf", double click this file


          15. You will then be back at the "Install From Disk" dialog, click OK


          16. You will then be back at the "Update Driver Software" dialog, click Next


          17. The driver installer will now start, wait for it to complete


          18. When the process has completed, close the open Device Manager dialogs and you will be asked to reboot.


          19. Reboot and you should be updated

          • 3. Re: Movie Maker 2012
            Dumitru Hirt

            Thank you very much!

            I did it! It works!!!

            I was desperate, especially after I asked for help from Windows and Dell, and ... nothing!

            I got the answer, but without the desired results!

            Thank you again!

            1 of 1 people found this helpful
            • 4. Re: Movie Maker 2012
              Dumitru Hirt


              Thanks, but it is not ok!


              p.s. I solved the problem!

                    See below response to Mr. Robert_U!

              • 5. Re: Movie Maker 2012


                THANK YOU !!! THANK YOU!!! THANK YOU!!!  This indeed worked.  I am utterly astonished that anyone could debug this problem.   I am using an HP Pavillion running Windows 7 Home Premium, 64-bit, with Intel HD graphics display adapter .  I had been using an earlier version of Windows Live Movie Maker that had been pre-installed when I got this PC (I believe it was part of Windows Live Essentials 2011).  I recently began giving occasional errors so I figured it would be prudent to install the latest version.  To my horror, after downloading and installing Windows Essentials 2012, movie maker would give me this error and refuse to start.  I tried fallback to an earlier Windows restore point that appeared to recover the original version of Movie Maker but that program now would not run (giving me some kind of error about an invalid directory).  Everything I could find at MS Windows indicated that my system met the minimum requirements.  I applied the driver update as described above and ... !!! voila!!  Movie maker is now working again. 

                • 6. Re: Movie Maker 2012

                  I'm tagging on to this thread in hopes that Robert_U can help me as well. I have been using WLMM that came with my system with no problem. Over the weekend I upgraded to MM 2012 and now get the "Sorry, Movie Maker can't start" message. I meet the system requirements and HP says my graphics driver is current.


                  OS Name Microsoft Windows 7 Home Premium

                  Version 6.1.7601 Service Pack 1 Build 7601

                  System Manufacturer Hewlett-Packard

                  System Model p6-2007c

                  System Type x64-based PC

                  Processor Intel(R) Pentium(R) CPU G630 @ 2.70GHz, 2700 Mhz, 2 Core(s), 2 Logical Processor(s)

                  Installed Physical Memory (RAM) 6.00 GB

                  Total Physical Memory 5.91 GB

                  Available Physical Memory 4.04 GB


                  Name Intel(R) HD Graphics Family

                  Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible

                  Adapter Description Intel(R) HD Graphics Family

                  Driver Version


                  Is it possible that I have an OEM specific driver installed that would block the installation of the latest Intel HD Graphics generic driver?




                  • 7. Re: Movie Maker 2012

                    TO RobertU

                    5-2014 and your answer is still helping ! I own a Toshiba Satellite intel i5, windows v7.   I've been all over the place, trying all sorts of "solutions". Your solution is the one that worked.

                    Thank you

                    • 8. Re: Movie Maker 2012

                      It is good to know it is still being a correct answer for this issue. Thanks for sharing it with the community.

                      • 9. Re: Movie Maker 2012


                        I would like you to help me as well. I spent a week on this problem to no avail. I have a similar problem as the original poster, but am not sure I should follow your solution. Here is my problem:


                        I have spent numerous days on this problem with absolutely no results.


                        1. Last year I used Movie Maker just fine. I had 1,192 slides plus music for all the slides and had no problem with Movie Maker or burning a DVD.
                        2. This year I have 924 slides and music to cover the slides and I have tries at least 10 times to make a movie to no avail.


                        I have done the following things:


                        1. After I edited all photos with Picasa3 and added text to the photos, I tried to open Movie Maker and the application told me it could not start.
                        2. I looked under Microsoft Community and found out that I need to update my graphics drives.  I installed an updated graphics driver. My current driver was, probably 32 bit driver? My new driver information is:

                          Name            Intel(R) HD Graphics

                          PNP Device ID           PCI\VEN_8086&DEV_0102&SUBSYS_04ED1028&REV_09\3&11583659&0&10

                          Adapter Type            Intel(R) HD Graphics Family, Intel Corporation compatible

                          Adapter Description               Intel(R) HD Graphics

                          Adapter RAM            (2,084,569,088) bytes

                          Installed Driversigdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

                          Driver Version

                          INF File        oem34.inf (iSNBD0 section)

                          Color Planes              Not Available

                          Color Table Entries 4294967296

                          Resolution  1920 x 1080 x 60 hertz

                          Bits/Pixel    32

                          Memory Address     0xFE000000-0xFE3FFFFF

                          Memory Address     0xC0000000-0xCFFFFFFF

                          I/O Port        0x0000F000-0x0000F03F

                          IRQ Channel               IRQ 4294967290

                          I/O Port        0x000003B0-0x000003BB

                          I/O Port        0x000003C0-0x000003DF

                          Memory Address     0xA0000-0xBFFFF

                        3. My previously edit picture were all too dark and looked awful.
                        4. I Used a Microsoft color calibration to get them to look a bit better; however, they still were not a crisp and bright as before.
                        5. I tried to make a movie. This time Movie Maker open and I tried to make a movie. The program stopped with the message “not enough memory to save the movie”.
                        6. I changes the picture duration from 7 seconds to 5 seconds, the wide screen to standard screen (4:3) and the movie resolution to DVD.
                        7. I tried to make a movie again and received the same “not enough memory” message.
                        8. I ran Windows Essential Repair and received the following error 0x800C0006. I could not find this error on the Microsoft Website.
                        9. I completely reinstalled Microsoft Essential and it seems to install OK, even though I did not get any message (not very user friendly).
                        10. I checked my memory status and it is as follows:

                          OS Name     Microsoft Windows 7 Home Premium

                          Version        6.1.7601 Service Pack 1 Build 7601

                          Other OS Description             Not Available

                          OS Manufacturer     Microsoft Corporation

                          System Name            EVELYNE-PC

                          System Manufacturer            Dell Inc.

                          System Model          Inspiron 620

                          System Type              x64-based PC

                          Processor    Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, 3300 MHz, 2 Core(s), 4 Logical Processor(s)

                          BIOS Version/Date  Dell Inc. A02, 7/27/2011

                          SMBIOS Version       2.6

                          Windows Directory                C:\Windows

                          System Directory     C:\Windows\system32

                          Boot Device               \Device\HarddiskVolume2

                          Locale           United States

                          Hardware Abstraction Layer               Version = "6.1.7601.17514"

                          User Name Evelyne-PC\Evelyne

                          Time Zone  Eastern Daylight Time

                          Installed Physical Memory (RAM)   6.00 GB

                          Total Physical Memory         5.91 GB

                          Available Physical Memory                3.37 GB

                          Total Virtual Memory            11.8 GB

                          Available Virtual Memory   8.88 GB

                          Page File Space        5.91 GB

                          Page File     C:\pagefile.sys

                        11. I seem to have plenty of memory, what is the problem?
                        12. I re-edited all 924 photos with Picasa3, to make them look more presentable.
                        13. I now changed the photo duration again to 5 sec, standard aspect ratio, and used the computer resolution of 640:480 pixels.
                        14. I tried to make a movie again and the same thing happened, “not enough memory”?
                        15. I am at my wits end, how can I make the movie with less slides then last year?
                        16. The only thing I can think of is that with a 64 bit driver, the slides take up more room? That is a guess though.

                           Evelyne Mitchell

                        • 10. Re: Movie Maker 2012

                          Hi Evelyne,


                          I understand your frustration on this matter but let me guide you.


                          Based on the information report you have provided it seems your computer is currently running the latest graphics driver from our side. I can recommend you reinstalling the driver again in case it is not working properly.


                          Here you can get it:



                          If you find problems during the installation of the process refer to the following page:



                          In regards the configuration of the software and internal problems when modifying photos I would strongly recommend you contacting Microsoft since we are not specialized on the software.

                          • 11. Re: Movie Maker 2012

                            Thank You Kevin,

                            This has and still is a frustrating ordeal.

                            While I was waiting for an answer, I called Dell Support. They informed me that I do not have a graphics card but an Intel: Intel_Chipset-Software-Insta_A01_R301321. So he pointed me to their latest chip set update. I was a bit comprehensive installing it, but finally did it. Still got my same memory error. I called Microsoft and they wanted $149 to fix my computer (they thought I may have a virus). I got angry and thanked them for their No Service!

                            I then rummaged around on the Microsoft Community for Movie Maker and "Not enough Memory". I saw where someone suggested to split the array of photos into 2 parts. I did this and now I have both parts saved in the suggested High Resolution (1400x?, MP4 Video Format) and the DVD resolution (760x?, Windows Audio/Video File Format).

                            Next step, using the Microsoft DVD Maker program I used last year, I burned a DVD with the 2 High Resolution parts. It burned OK, but the photos are terrible and distorted in the vertical direction. What I found later by the name, the program actually took the DVD resolution parts. I found out Microsoft DVD Maker does not use MP4 Video format files. How it used the low resolution movie is still a mystery to me.

                            I am writing all this to you so someone might benefit from my experience.

                            Still have to produce a decent looking DVD.

                            Thanks, Evelyne

                            • 12. Re: Movie Maker 2012

                              Thanks for sharing these details with us. I am sure this will be very helpful for other users.


                              Kevin M

                              • 13. Re: Movie Maker 2012


                                Thank you for your solution, I finally got Movie Maker to work after years of running into dead ends. But I do have one question now, after following your steps whenever I start my computer a message pops up (the picture that I have attached) and if I do not click run the programs that usually start up once the computer turns on do not start (for example my weather app and Skype). As well, the message pops up twice and I have to click run twice before normal start up ensues. I was just wondering as to how I could make this not routine, as it was not an occurring message until I followed your steps for movie maker. Any help is welcomed, Thanks.