8 Replies Latest reply on Nov 4, 2009 9:13 AM by

    Intel Storage Matrix Hanging System

    dk4dk4

      I have the configuration outlined below.  5 x 1Tb drives, RAID 5.

      I have the latest bios, Intel drivers.  I've been getting random system hangs where the entire server locks up with HD light on solid.

      Cannot recover, have to power off and back on again?  Can anyone suggest what could cause it to lock up so hard?  Windows does not log anything

      just an event on the power up saying unexpected system crash...

      Thanks in advance...

       

      System Information

      Kit Installed: 8.8.0.1009
      Kit Install History: 8.8.0.1009, Uninstall
      Shell Version: 8.8.0.1009

      OS Name: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
      OS Version: 5.2.3790 Service Pack 2 Build 3790
      System Name: WALLSVR
      System Manufacturer: ASUSTeK Computer INC.
      System Model: P5Q3 DELUXE
      Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
      BIOS Version/Date: American Megatrends Inc. 1901   , 02/12/2009

      Language: ENU

       

      Intel(R) Matrix Storage Manager

      Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
      Number of Serial ATA ports: 6

      RAID Option ROM Version: 8.0.0.1038
      Driver Version: 8.8.0.1009
      RAID Plug-In Version: 8.8.0.1009
      Language Resource Version of the RAID Plug-In: 8.8.0.1009
      Create Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Create Volume Wizard: 8.8.0.1009
      Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
      Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.8.0.1009
      Modify Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Modify Volume Wizard: 8.8.0.1009
      Delete Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Delete Volume Wizard: 8.8.0.1009
      ISDI Library Version: 8.8.0.1009
      Event Monitor User Notification Tool Version: 8.8.0.1009
      Language Resource Version of the Event Monitor User Notification Tool: 8.8.0.1009
      Event Monitor Version: 8.8.0.1009

      Array_0000
      Status: No active migrations
      Hard Drive Data Cache Enabled: No
      Size: 3726 GB
      Free Space: 0 GB
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data

      SYSTEM
      Status: Normal
      System Volume: Yes
      Volume Write-Back Cache Enabled: No
      RAID Level: RAID 5 (striping with parity)
      Strip Size: 64 KB
      Size: 250 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Parent Array: Array_0000

      Data
      Status: Normal
      System Volume: Yes
      Volume Write-Back Cache Enabled: Yes
      RAID Level: RAID 5 (striping with parity)
      Strip Size: 64 KB
      Size: 2544.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Parent Array: Array_0000

      Hard Drive 0
      Usage: Array member
      Status: Normal
      Device Port: 0
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJ34EF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 1
      Usage: Non-RAID hard drive
      Status: Normal
      Device Port: 1
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTE005PAKN2P3L
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      System Hard Drive: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes

      Hard Drive 2
      Usage: Array member
      Status: Normal
      Device Port: 2
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTE005PAKN2AHL
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 3
      Usage: Array member
      Status: Normal
      Device Port: 3
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJBHHF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: Yes
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 4
      Usage: Array member
      Status: Normal
      Device Port: 4
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJ1YXF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Unused Port 0
      Device Port: 5
      Device Port Location: Internal

        • 1. Re: Intel Storage Matrix Hanging System

          Here's what I found and it was the only thing that worked for me.

          I used nLite software to create a bootable disk with the updated drivers integrated into the setup disk.

           

          That way one doesn't have to use the F6 during installation.

          dave

          • 2. Re: Intel Storage Matrix Hanging System

            The system is up and running, that's not the issue.  Built no problem...

            System stability is the issue...  I've heard rumours it could be an underpowered PSU.

            It's on a 500W now, I've run some calculations using online PSU calcs, they seem to come out with 400Wish requirements...

            I wonder if ugrading the PSU would solve this?

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                      • 8. Re: Intel Storage Matrix Hanging System

                        I am having this EXACT problem - system will be going along just fine and then I will loose connectivity (to it via the network, cannot ping the PC, console is locked, and the only thing i can do it reset it.

                         

                        Has anyone a better idea what may be causing this? I am using the latest storage manager. (8.9.1023)

                        • 9. Re: Intel Storage Matrix Hanging System

                          wass wondering if you ever figured out what was causing the crashes?

                          • 10. Re: Intel Storage Matrix Hanging System

                            I have had the exact same problems and corrected it by enabling the hard drive data cache (not the write back cache) but the "Hard Drive Data Cache Enabled" set to yes.  once this is done the other issues will go away but you have to reset this every time you reboot and I haven't found a way around that - which is why I am searching now.

                            • 11. Re: Intel Storage Matrix Hanging System

                              I have had the exact same problems and corrected it by enabling the hard drive data cache (not the write back cache) but the "Hard Drive Data Cache Enabled" set to yes.  once this is done the other issues will go away but you have to reset this every time you reboot and I haven't found a way around that - which is why I am searching now.   - Do this in the Matrix console under Arrays -> Array_0000 (or which ever array you are working with) not under volume which is the Write back cache (which can gain you performance but be sure you know the ins and outs)

                              • 12. Re: Intel Storage Matrix Hanging System

                                I have the Hard Drive Data Cache enabled at the array and I still experience system hanges. Any other ideas?

                                Thanks,

                                George

                                • 13. Re: Intel Storage Matrix Hanging System

                                  This issue has been driving me nutz lately, and I believe I've finally got the work around, or at least a good part of it.  I agree that it appears to be with the cache settings.   If you notice in your report, under hard drive 3, that the cache is enabled on this one, and only this one:

                                   

                                  "Hard Drive Data Cache Enabled: Yes" 

                                   

                                  This happened to me after I replaced a drive.   Obviously, since it is part of a RAID volume, you can't change the individual drive setting, either from within the Intel Matrix Storage Console (IMSM) or from Device Manager (at least, not under mine - Vista), and it also appears that the default setting for "new" drives is that cache is enabled, regardless of the settings for the existing RAID volume and drives.   The solution that has worked (so far!) was to right click the volume under IMSC, and Disable Volume Write-Back Cache.  This was followed with toggling and ultimately disabling the cache features via Device Manager.   While doing this, you may wish to monitor the settings for each Port under the RAID Hard Drives section of your IMSM to ensure that all drives are set the same.

                                   

                                  My RAID 10 hasn't had a problem since.   I should note that my next try at it will be to enable all the cache features and see where that takes me, but for now, I'm happy that my RAID is back up and running without intermittently reporting a hard drive failure.   After the passage of time to ensure that this is a fix, I'll try enable the various cache settings.

                                   

                                  I should note also that I never experienced these problems prior to installing version 8.9 of IMSM, and have read that version 8.8 fixes this issue for some.  8.9 was installed during a system rebuild (Vista 64/D975XBX2) a few weeks ago, and I've been plagued with the problem until this "fix".