2 Replies Latest reply on May 14, 2011 6:12 PM by

    Intel Storage Matrix Hanging System

    dk4dk4

      I have the configuration outlined below.  5 x 1Tb drives, RAID 5.

      I have the latest bios, Intel drivers.  I've been getting random system hangs where the entire server locks up with HD light on solid.

      Cannot recover, have to power off and back on again?  Can anyone suggest what could cause it to lock up so hard?  Windows does not log anything

      just an event on the power up saying unexpected system crash...

      Thanks in advance...

       

      System Information

      Kit Installed: 8.8.0.1009
      Kit Install History: 8.8.0.1009, Uninstall
      Shell Version: 8.8.0.1009

      OS Name: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
      OS Version: 5.2.3790 Service Pack 2 Build 3790
      System Name: WALLSVR
      System Manufacturer: ASUSTeK Computer INC.
      System Model: P5Q3 DELUXE
      Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
      BIOS Version/Date: American Megatrends Inc. 1901   , 02/12/2009

      Language: ENU

       

      Intel(R) Matrix Storage Manager

      Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
      Number of Serial ATA ports: 6

      RAID Option ROM Version: 8.0.0.1038
      Driver Version: 8.8.0.1009
      RAID Plug-In Version: 8.8.0.1009
      Language Resource Version of the RAID Plug-In: 8.8.0.1009
      Create Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Create Volume Wizard: 8.8.0.1009
      Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
      Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.8.0.1009
      Modify Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Modify Volume Wizard: 8.8.0.1009
      Delete Volume Wizard Version: 8.8.0.1009
      Language Resource Version of the Delete Volume Wizard: 8.8.0.1009
      ISDI Library Version: 8.8.0.1009
      Event Monitor User Notification Tool Version: 8.8.0.1009
      Language Resource Version of the Event Monitor User Notification Tool: 8.8.0.1009
      Event Monitor Version: 8.8.0.1009

      Array_0000
      Status: No active migrations
      Hard Drive Data Cache Enabled: No
      Size: 3726 GB
      Free Space: 0 GB
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data

      SYSTEM
      Status: Normal
      System Volume: Yes
      Volume Write-Back Cache Enabled: No
      RAID Level: RAID 5 (striping with parity)
      Strip Size: 64 KB
      Size: 250 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Parent Array: Array_0000

      Data
      Status: Normal
      System Volume: Yes
      Volume Write-Back Cache Enabled: Yes
      RAID Level: RAID 5 (striping with parity)
      Strip Size: 64 KB
      Size: 2544.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Hard Drives: 4
      Hard Drive Member 1: Hitachi HDS721010KLA330
      Hard Drive Member 2: Hitachi HDS721010KLA330
      Hard Drive Member 3: Hitachi HDS721010KLA330
      Hard Drive Member 4: Hitachi HDS721010KLA330
      Parent Array: Array_0000

      Hard Drive 0
      Usage: Array member
      Status: Normal
      Device Port: 0
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJ34EF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 1
      Usage: Non-RAID hard drive
      Status: Normal
      Device Port: 1
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTE005PAKN2P3L
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      System Hard Drive: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes

      Hard Drive 2
      Usage: Array member
      Status: Normal
      Device Port: 2
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTE005PAKN2AHL
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 3
      Usage: Array member
      Status: Normal
      Device Port: 3
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJBHHF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: Yes
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Hard Drive 4
      Usage: Array member
      Status: Normal
      Device Port: 4
      Device Port Location: Internal
      Current Serial ATA Transfer Mode: Generation 2
      Model: Hitachi HDS721010KLA330
      Serial Number: GTA040PAKJ1YXF
      Firmware: GKAOAB0A
      Native Command Queuing Support: Yes
      Hard Drive Data Cache Enabled: No
      Size: 931.5 GB
      Physical Sector Size: 512 Bytes
      Logical Sector Size: 512 Bytes
      Number of Volumes: 2
      Volume Member 1: SYSTEM
      Volume Member 2: Data
      Parent Array: Array_0000

      Unused Port 0
      Device Port: 5
      Device Port Location: Internal