1 Reply Latest reply on Sep 11, 2012 5:06 PM by MBV2000@intel.com

    4965AGN: device cannot start (code 10), but works in Ubuntu

    Rembrand van Lakwijk

      Recently my old 3945ABG card died after 4,5 years of faithful duty, in my Dell Inspiron 1520 which is also out of its warranty period. I replaced this card with a fresh 4965AGN card, upgrading to wireless-N in the process. However, no matter what driver I try under Windows 7 x64, it will not work. Device manager says 'device cannot start (code 10)'. So far I have tried the automatic wireless driver detector from Intel, manually installing a 15.x and a 14.x driver, the latest Intel PROset driver for the 4965AGN provided by Dell, and a Lenovo driver for the 4965AGN; all with the same results.

      The event logger reports two error events each time the driver tries to load: 5006 (incorrect version number for this driver) and 5001 (cannot allocate needed network resources). The device ID is PCI\VEN_8086&DEV_4230&SUBSYS_11138086&REV_61.

       

      This would all suggest that my card was DOA. However, the strange thing is that the card works flawlessly under Linux Mint as well as Ubuntu. This means it *must* be some kind of driver quirk. Help would be much appreciated, since I do have to use Windows for some tasks... Thanks!

        • 1. Re: 4965AGN: device cannot start (code 10), but works in Ubuntu
          MBV2000@intel.com

          I understand that you have some questions in regards of the Intel(R) WiFi Link 4965.

          Note that the Intel(R) WiFi Link 4965 adapter is meant to be professionally installed by Original Equipment Manufacturer (OEM) technicians on certified systems only.

          Please note that these adapters are not meant to be sold separately, your system must be compliant with the required FCC certifications in compliance with the International Special Committee for Radio Interference standards for radiated and conducted electromagnetic interference.

          In this case what we recommend and encourage you to first contact the Original Equipment Manufacturer (OEM) to determine if the product is approved for use in your computer.

          Installing an aftermarket wireless adapter in your laptop can cause several issues which may affect usage of the wireless adapter or laptop. Some of these issues may include the following:

          - The OEM may have installed the wireless adapter with a lock to prevent installation of another adapter.

          - Your adapter may not be electrically compatible with your laptop that may cause the adapter and/or your laptop to no longer function.

          - Wireless hardware installation and use is subject to regulatory approval, and the adapter purchased may not support your local regulations.

          For additional information, refer to:

          Intel® WiFi Products - Upgrade or exchange Intel® wireless adapter hardware

          http://www.intel.com/support/wireless/wlan/sb/CS-006006

          Intel® WiFi Products - Why doesn't my laptop recognize my new Intel wireless adapter?

          http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm

          If you have questions regarding Linux* I suggest you to contact the Linux* community for further assistance.