10 Replies Latest reply on Sep 14, 2012 9:48 AM by Jack

    Intel BOXDH67CLB3 PCI Express Slot issue

    Jack

      Hello All,

       

      I've recently built a computer for my girlfriends family, this is the first time I've ever used a Intel motherboard.

       

      However, after the construction of the computer itself the motherboard(model in title otherwise shown below) will not recognize the video card.

      Intel BOXDH67CLB3 LGA 1155 Intel H67 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard Model #:BOXDH67CLB3

      with

      ASUS ENGT440 DC SL/DI/1GD3 GeForce GT 440 (Fermi) 1GB 128-bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card

       

      At first I thought the video card was faulty and exchanged for another one, the problem still persisted. Then I used another older video card (nVidia GT8600) the fan turns on..so I can conclude that there is nothing wrong with the hardware. However, when the monitor is plugged in to the video card it still gets no signal from the computer or graphics card itself for neither of the video cards. Then I figured something must be wrong with the software.

       

      I've tried everything that I know how to do and can do in terms of software, tweaking with the BIOS to set settings to use the PCI slot as the primary graphics processing unit, install drivers...which made no sense to the computer since it doesn't seem to recognize the video card being attached in the first place. When I check the motherboard layout screen in  BIOS nothing shows in the PCI slot even though the video card is secure and attached to the motherboard. Please help!! Any insight will be greatly appreciated. Let me know if more information is needed

       

      Thank you for all your help and consideration,

      Jack

        • 1. Re: Intel BOXDH67CLB3 PCI Express Slot issue
          Victor_Intel

          Hello Jack,


          I understand that you are having problem with the recognition of the PCI Express* video cards on the Intel(R) Desktop Board DH67CL, and that you tested 3 different video cards and none of them will work.

           

          In regards to your inquire, the PCI Express* slot may be damaged as we have receive feedback on some video cards not working properly, but it will be very unlikely that none of the video cards that you tested will work.

           

          I can recommend you to update the BIOS to the latest version, confirm that the power supply has enough power and change the expansion card text option in the boot tab to see if any of the cards will work. If none of the cards work, you may have a hardware problem and you should contact the warranty department for further assistance.

           

          Regards.

           

          PV

          1 of 1 people found this helpful
          • 2. Re: Intel BOXDH67CLB3 PCI Express Slot issue
            Jack

            Thank you Victor!!

             

            I will try updating the BIOS. The latter video card(GT8600) I tested turns on, at least the hardware part of it(the fan). So the motherboard does provide power to the video card and I do not think there's anything wrong with the hardware, but I might be wrong. The power supply I am using is "Thermaltake TR2 W0070RUC 430W ATX12V V2.2 Intel Core i7 Compliant Dual 80mm Fans Full Cable Sleevings Power Supply" which should supply enough power to the system, again correct me if I'm wrong. In regards to changing the expansion card text option in the boot tab, I am not completely sure what that means but I will do some research myself first.

             

            Thank you again for your response, please allow me some time to test these options you've provided.

             

            Thank you,

            Jack

            • 3. Re: Intel BOXDH67CLB3 PCI Express Slot issue
              Jason

              Jack,

               

              Acording to nVidia, the minimum PSU is 300W (the ASUS site doesn't have any detials). Depending on your system specifically, it may be necessary to upgrade the PSU. Can you please specify the:

              • CPU
              • RAM
              • HDD / SSD
              • Optical drives
              • any other power consuming devices

               

              Jason

              • 4. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                Jack

                Hi Jason,

                 

                Please see below,

                Current specifications are:

                Intel Pentium G850 Sandy Bridge 2.9GHz LGA 1155 65W Dual-Core Desktop Processor Intel HD Graphics 2000 BX80623G850

                G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Dual Channel Kit Desktop Memory Model F3-10600CL8D-4GBHK

                Western Digital Caviar Blue WD2500AAKX 250GB 7200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive

                SAMSUNG 22X DVD Burner SATA Model SH-222BB/BEBE - OEM

                COOLER MASTER RR-H101-22FK-RI 80mm Long life sleeve bearing CPU Cooler

                Crucial M4 CT064M4SSD2 2.5" 64GB SATA III MLC Internal Solid State Drive (SSD)

                Intel BOXDH67CLB3 LGA 1155 Intel H67 HDMI SATA 6Gb/s USB 3.0 ATX

                ASUS ENGT440 DC SL/DI/1GD3 GeForce GT 440 (Fermi) 1GB 128-bit DDR3 PCI Express 2.0 x16

                Powered by Thermaltake TR2 W0070RUC 430W ATX12V V2.2

                 

                Any insight will be greatly appreciated

                 

                Thank you for all your help,

                Jack

                • 5. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                  Jason

                  Hmm... not especially demanding.

                   

                  You don't get any video when you have the GT8600 connected though?

                   

                  The GT8600 doesn't list PSU requirements which tells me it's super light weight card. If it doesn't produce video, that speaks to the slot not working I think.

                   

                  Also, did you get anywere with Victor's previous suggestions?

                  • 6. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                    Jack

                    Hi Jason,

                     

                    When I connect the GT8600 the on-board fan turns on but no video signal sends out of the card itself when I connect the monitor to it. However, when I re-connect the monitor to the motherboards video port. It works fine. Same goes for the ASUS graphics card.

                     

                    In regards to Victor's suggestions, I will have to wait till I go back to my girlfriends family residence to test them out.

                     

                    Thank you for all your help,

                    Jack

                    • 7. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                      Jason

                      If I understand you correctly, the onboard video works in all cases. Have you attempted to disable the onboard video? Is it disconnected when attempting to use an expansion VGA?

                      • 8. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                        Jack

                        Jason,

                         

                        Yes the on-board video works in all cases. That's the thing, due to my lack of knowledge on these things,I am afraid if I tweak that setting it will stop sending signal out of that port and I will then have no video signal at all from both if the PCI-e doesn't work. As of right now, last I've seen it is on the auto setting. To answer your last question, I am not sure if it is, I am guessing it is not? Otherwise it would work? Perhaps the on-board video overrides the expansion VGA? even when there's an additional video card connected?

                         

                        Thank you for all your help,

                        Jack

                        • 9. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                          Jason

                          Are you booting the system with something connected to the onboard video at all times, or do you boot with the expansion card connected to a monitor and then reconnecting to the onboard video?

                           

                          I would suggest booting with nothing connected to onboard, but also leaving the onboard enabled.

                          • 10. Re: Intel BOXDH67CLB3 PCI Express Slot issue
                            Jack

                            Hi Jason,

                             

                            I am booting with the monitor connected to either the on-board video or the graphics card. Re-boot every time I am to disconnect and re-connect. The first time I've ever booted the computer after it's assembly, it was as your suggestion suggests. However, no signal came out of the graphics card, then I started the troubleshooting process.Thank you for your continued support It is greatly appreciated.

                             

                            Thank you for all your help,

                            Jack