4 Replies Latest reply on Sep 13, 2012 8:26 PM by Alex

    82574L keeps dropping LAN connection

    Alex

      Embedded 82547L keeps dropping LAN connected to HP-1810G-24 managed switch

      New 2008-R2 x 64 server build project: Zeon E3-1230,  8 GB ecc memory, Supermicro MBD-X9SCL+-F mobo with dual Intel 82574L

       

      Warning Event ID 27 from e1express, link speed drops to 10 Mb/s, unable to ping anything exept loopback till reboot

       

      - Tried connecting to another HP switch, replacing LAN cables - same problem;

      - Tried using latest Intel drivers without "advanced services" as well as a year-old Intel drivers - same problem;

      - Tried reinstalling OS and use default MS drivers - same problem;

      - Finally RMAed the mobo back to Supermicro. Got a new board - SAME PROBLEM!

       

       

       

       

       

       

       

       


        • 1. Re: 82574L keeps dropping LAN connection
          mark_h_@intel

          I am not sure why this is happening, but I suspect that this issue could be related to some sort of power management issues either on the server port or on the switch port. I would look for power saving features related to the ports on both ends of the link and disable them. If the speed drops with the accompanying loss of connectivity go away, then you can enable features one at a time until you find the setting that causes the drops.

           

          Also check out the support file on the switch to see what the status is on the port when the connection stops working. Maybe there is a message in the log or on the port status that will give a clue about what the switch thinks happened.

           

          Mark H

          1 of 1 people found this helpful
          • 2. Re: 82574L keeps dropping LAN connection
            Alex

            Mark, thank you for reply.

             

            Following you advise I disabled all Power Settings I could find but that did not fix the problem.

            Then I connected a laptop directly to the server with a cross-over cable. I discovered that the problem only happens on embedded LAN Port-1. Second port works just fine - with or without a switch.

             

            Then I borrowed an HP328T (Broadcom 5709) network card from a friend, installed it into empty PCI-Expressx4 slot. Again - no problem.

             

            I think there is a manufacturing defect on mobo LAN port-1. I found out that Supermicro modified the EEPROM image to make LAN Port-1 a dual-function port : sharing data/ipmi. The second port uses the original INTEL eeprom image and it is running fine. Shame on Supermicro - I spent 3 weeks troubleshooting a brand new server board !!

             

            And now we have to buy an extra LAN card to get that server online...

            • 3. Re: 82574L keeps dropping LAN connection
              mark_h_@intel

              I thought that motherboard used another port for ipmi. If the port is shared for ipmi data, then the speed change might be related to the management role. Is there a way to disable the ipmi data for that port? If you can disable ipmi for that port, then that might clear up the issue.

               

              Mark H

              • 4. Re: 82574L keeps dropping LAN connection
                Alex


                Yes that board does have a dedicated LAN port for ipmi and I already set ipmi configuration to use just that port. I also and made an extra cable. The is no way to disable ipmi per/port - it is only possible to disable ipmi with a jumper setting. I did that today and discovered that the LAN Port-1 is no longer dropping connection (with ipmi off). So in order to have reliable LAN-1 I must disable ipmi - great design from Supermicro.