I am in need of some help. Hopefully, someone from Intel actually monitors these forums.
I will be the first to admit, I do not have a lot of experience with integrated graphics to begin with outside of enterprise computing. I have zero experience with the integrated graphics that exist on CPUs, so it is highly possible I am doing something bizarre. I don’t think I am, though. Why go integrated graphics now? They have come a long way and I don’t see my sons needing anything better for a couple of years, at least. The PC I am building for my kids have the following specs:
• Intel Core i5 3570K Processor
• Cooler Master Hyper 212 EVO CPU Cooler
• Asus P8Z77-V LK Motherboard
• 8 GB (2x4) G.Skill Ares series RAM
• Silverstone 850W PSU (from my previous system)
• 2 x Western Digital 250 GB Hard Drives in Raid 0 configuration (from my previous system)
• LG DVD-RW/R Burner
Everything with this build works great except the integrated HD 4000 graphics. Microsoft Windows 7 Home Premium 64-bit installs with no problems and, for a basic Windows Driver, the graphics look pretty good for only moving around Windows. All drivers provided by Asus work fine for the chipset, the audio and the other components on the motherboard. I don’t run into any issues until I loaded the video driver for Intel’s HD 4000 graphics. It installs with no errors and prompts for a system reboot. The system reboots, gets to the Windows 7 splash screen and right when the video driver loads, the display goes blank and the monitor states it is going to into a “Power Saving” mode and turns off. I’ve tried updating the motherboard with the latest bios, formatted the drive and installed windows, loaded the chipset drivers and then the video driver and have gotten the exact same results. I get to the Windows 7 splash screen on boot up and the moment the video driver loads, no video. I did run a boot log to see which drivers load and which ones fail. Literally, the moment the video driver loads, from that point on, all the drivers fail to load. On a whim, I even tried the HD 4000 video driver from Intel’s site. This driver refused to install saying the HD 4000 graphics was not detected.
I contacted ASUS and completely stumped them. They suggested I try to install Intel’s video driver. I informed them that I did and that it said I didn't have the correct video adaptor. Since it was outside my 30 days to return anything to NewEgg (thank you bad new PSU for my system), I got an RMA. ASUS was going to “repair” the P8Z77-V LK motherboard saying it’s something with the board causing the integrated graphics to not be detected correctly. Well, ASUS ended up sending me a brand-new motherboard of the same model. I installed all the hardware last night, installed Microsoft Windows 7 Home Premium 64-bit (no issue) and the chipset driver (no issue) and everything was working as you would expect. I installed the ASUS provided video driver and got the exact same issue I had when I returned the motherboard. The system reboots, gets to the Windows 7 splash screen and right when the video driver loads, the display goes blank and the monitor states it is going to into a “Power Saving” mode and turns off. I even tried the latest driver from Intel (version 22.214.171.124.2761), which did install but would act the exact same way. I’m, very literally stumped. In 15 years, I’ve never seen anything like this. It’s as if the video driver is not correctly detecting the monitor, which is connected via DVI. As a result, it’s changing to a different port. I do not think that is it since the boot logging show the video driver failing to load. I think it is a driver compatibility issue. The drivers from ASUS are still Intels drivers, just with an ASUS software front-end to install with.
I don’t see how this could be bad hardware. Aside from the basic drivers that Windows 7 installs, I only have the Intel chipset drivers installed that were provided by ASUS.
Thanks and has anyone seen the same thing or any suggestions to fix!