I would suggest testing this processor on another supported motherboard to see if the processor causes the exact same behavior.
Also try doing a clean installation of the operating system and drivers if you have not done that yet.
If the issue follows the processor, then please proceed to contact your local support center at:
You can also go to the following link and start a chat session:
They will be able to assist you with any warranty option.
Hi Adolfo. I don't have another motherboard so I can't test it out that way. What do you mean a clean install of windows? Do I reinstall it using the disk with windows on it? won't that erase my data?
Clean installation means, formatting the hard drive and re-installing the operating system as if it is a new system, that means losing all data on the hard drive, hence it is recommended to perform a back up of the data before doing the clean installation of the operating system.
Perhaps you can test the processor on a friend’s computer or by taking it to a local computer store to be tested.