9 Replies Latest reply on Aug 22, 2012 9:08 AM by Jason

    DQ77MK - HDD Devices on USB3 ports going off-line

    mb99

      I have 2 x DQ77MK based systems

       

      Bios: MKQ7710H.86A.0049.2012.0724.1241 (latest)

       

      They are both running Windows-7 Pro 64-Bit

       

      They are both running Intel USB3 driver version 1.0.5.235 (latest)

       

      They both have external USB3 HDD attached to them (Seagate ST3000DM in a Vantec NST-310S3 enclosure) which is used for Windows Backup.

       

      During the file backup stage, there is no problem.

       

      However, when starting the system image stage, the process hangs for a while, and then the drive goes off-line, disappearing from the available drives in the windows explorer, and causing the backup to fail. Same for both systems, and it makes no difference how the removal policy is set.

       

      The same drives were previously used with DH67GD M/Boards and the Intel-provided Renesas USB3 Drivers, and there were no issues.

       

      Anyone else experiencing this or have suggestions ?

        • 1. Re: DQ77MK - HDD Devices on USB3 ports going off-line
          Dan_Intel

          Hello,

           

          In order to better understand the issue you are having please let us know what kind of image are you looking to install and if possible, please provide a screenshot of it.

          • 2. Re: DQ77MK - HDD Devices on USB3 ports going off-line
            mb99

            Hi,

             

            "please let us know what kind of image are you looking to install"

             

            I'm not looking to INSTALL any image.

             

            The problem is during the second stage of a Windows Backup - it fails about 70-80% of the time.

             

            The second stage of a standard Windows backup (Win7 and/or Vista) is to save/update an image of the system disk, which can be used for a bare-metal restore of a failed system disk.

             

            The system image is a VHD that is read, compared, and updated by the backup process.

             

            The bandwidth load during the second (system image) stage is higher than during the first (file copy) stage, which is just to copy, zip and save files marked with the archive bit.

             

            The backup works for the first (file copy) stage of the process, but fails for the second (system image) stage.

             

            When it fails, the target USB3 disk disappears from the windows explorer, and the only way to bring it back on-line is to unplug it from the USB port and then plug it back in, so that P&P can re-connect it.

             

            I can take the external drive and plug it into a USB3 port of a DH67GD based system, and it works no problem.

             

            However, plugged into a USB3 port of a DQ77MK it fails about 70-80% of the time... which is obviously means that the backup is unreliable.

            • 3. Re: DQ77MK - HDD Devices on USB3 ports going off-line
              Jason

              Are you using the front panel, or rear panel USB ports?

              Have you looked at the Windows Event Log > System Events during the point in time when the processor hangs?

               

              Jason

              • 4. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                Boyet

                If the Model of your HDD is Seagate ST3000DM001 then it is a 3 TB hdd. There is a problem in Windows Backup when performing a "system image" backup. That is, you can't have the hdd to be the storage for your backup. You can go to the Microsoft's forum and search for "system image" to further read about this problem.

                • 5. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                  mb99

                  @Boyet

                   

                  It's an external HDD (as described in the OP) and is NOT the system drive - i.e. dedicated backup storage.

                   

                  As already stated, works fine with a DH67GD MB (Intel-Renesas) but unreliably with a DQ77MK

                  • 6. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                    mb99

                    @Jason

                     

                    Using the rear-panel USB3 ports, and providing direct power to the drive enclosure.

                     

                    Windows error logs simply complains that it can't find a file - presumably because the drive has gone off-line and it can't access either the target vhd or one of the various catalog files.

                    • 7. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                      Boyet

                      Yes it is an external hdd (seagate ST3000DM001 inside a Vantec enclosure). I have the same problem that you have and learn about the Windows problem about system image backup. Here is the link in case you want to verify. File backup is not a problem but system image backup only.

                      • 8. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                        mb99

                        @Boyet

                         

                        *Sigh*  As I have stated a number of times now - WORKS RELIABLY WITH A DH67GD

                        • 9. Re: DQ77MK - HDD Devices on USB3 ports going off-line
                          Jason

                          mb99,

                           

                           

                           

                          mb99 wrote:

                           

                          @Jason

                           

                          Using the rear-panel USB3 ports, and providing direct power to the drive enclosure.

                           

                          Windows error logs simply complains that it can't find a file - presumably because the drive has gone off-line and it can't access either the target vhd or one of the various catalog files.

                          So, searching *in* Event Viewer > Windows Logs > System *for* "USB" does not show anything suspicious during the time when the backup fails?

                           

                          Jason