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HP dc7700: ME can not be configured to use AMT

Totty1973 Community Member
Currently Being Moderated

Hello.
I have a DC7700 here, which passes the "Intel vPro Technology Test Utility" ( http://communities.intel.com/docs/DOC-1171#Intel_vPro_Technology_Test_Utility), but there is no menu in the ME to actually configure it.

I successfully configured DC7800 and 7900 in basic mode with fixed ip-adress, so i have some experience concerning the involved menus.

I updated to the latest bios-version and the latest me-version, but this achieved nothing.

One thing is a bit special, we are running a custom bios-setup with customized pci-irqs. i attached the file "cpqsetup.txt".

Anybody seen this before?

Thanks & bye

  • 1. Re: HP dc7700: ME can not be configured to use AMT
    Trevor.Sullivan Community Member
    Currently Being Moderated

    Hello,

     

    I believe the HP systems have an option to disable AMT from the F10 BIOS menu.

     

    • Have you looked around for any AMT-related options in the BIOS configuration?
    • Are you able to enter the MEBx on the dc7700?
    • Can you run MEinfowin from Windows and report back what the BIOS and ME versions are?

     

    Trevor Sullivan

    Systems Engineer

    OfficeMax Corporation

  • 2. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    No, I have not tried "MEinfowin" because I didnt know such a tool exists. Where can it be downloaded?

     

    >Are you able to enter the MEBx on the dc7700?

    Yes, but i can not configure Manageability Feature Selection, like I did on the dc7800 and dc7900.
    >
    • Have you looked around for any AMT-related options in the BIOS configuration?

     

    I cannot find them....


  • 3. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    Thank you for your help.

    Please excuse any strange formatting.

     

    On both dc7700 i have accessible, meinfowin from http://www-307.ibm.com/pc/support/site.wss/MIGR-67953.html does not work.

     

    c:\1DRIVERS\WIN\ME>MEInfoWin.exe

     

    Error: The operation failed due to an internal error.

     

    ---------------

     

    However, on a (perfectly working) dc7800 the tool from above brings the following messages:

    Is this the information you want?

     

    Intel(R) MEInfo Win Version: 2.5.0.1032

     

    BIOS Version:                786F1 v01.24

     

    Intel(R) AMT code versions:
        Flash:                       3.2.2
        Netstack:                    3.2.2
        Apps:                        3.2.2
        Intel(R) AMT:                3.2.2
        Sku:                         14
        VendorID:                    8086
        Build Number:                1033
        Recovery Version:            3.2.2
        Recovery Build Num:          1033
        Legacy Mode:                 False

     

    Link status:                 Link up
    Cryptography fuse:           Enabled
    Flash protection:            Enabled
    Last reset reason:           Global system reset
    Setup and Configuration:     Completed
    BIOS Mode:                   Post Boot
    Dedicated Mac Address:       00-0xxx
    Host Mac Address:            00-0xxxx
    FWU Override Counter:        Always
    FWU Override Qualifier:      Always
    FW on Flash Desc Override:   Disable
    Kedron Driver Version:       Not Available
    Kedron HW Version:           Not Available
    Error: UNS Version Information is not available.

     

    Error: The operation failed due to an internal error.
    Error: LMS Version Information is not available.

     

    Error: The operation failed due to an internal error.
    HECI Version:                3.0.30.1086

  • 4. Re: HP dc7700: ME can not be configured to use AMT
    dbrunton Community Member
    Currently Being Moderated
    Error: The operation failed due to an internal error.

     

    Are you running Windows Vista?  If so, I've seen that error on systems with UAC enabled.  If you are using Vista, try launching your command prompt as administrator and try again.

  • 5. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    no, we are running XPpro SP2 and SP3.

    The machine with SP3 is really update concerning windowspatches.

     

    In the 7tr609ww.exe          linked at http://www-307.ibm.com/pc/support/site.wss/MIGR-67953.html there is a "meupdate.bat" included, which _i_suppose_ is meant for IBM Thinkpads. It is safe to be run on a dc7700, too?

  • 6. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    and, i do not have a "serial over lan" device in windows device manager, like i have on the newer dc7800 and dc7900.

    I don't know if its a requirement or not.

  • 7. Re: HP dc7700: ME can not be configured to use AMT
    dbrunton Community Member
    Currently Being Moderated

    You only want to run AMT firmware updates provided by your OEM.  I would not advise you use a Lenovo update on a HP.

     

    If you don't see the serial over LAN port, and getting an error when running MEInfo, it sounds like you are missing the AMT drivers for your system.

     

    There are two driver packages you need to download from HP. the HECI (Host Embedded Controller Interface: and LMS/SoL (Local Management Service / Serial over LAN).  Both of these can be found on their website.  Once you have the drivers installed you should be all set.

  • 8. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    concerning bios- and me-versions we last applied was 3.04 from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=3232028&prodNameId=3232101&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=vc-63397-1 in this one file there is a bios-rom-update named ("7E1_0304.bin") and a me-update ("221_1034.BIN").

    "Last applied" does not mean it was successfull, at least no error message occured.

  • 9. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    >   I would not advise you use a Lenovo update on a HP.

    Okay, thanks, that was a wild shot, anyway.

    > There are two driver packages you need to download from HP. the HECI (Host Embedded Controller Interface: and LMS/SoL (Local Management Service / Serial over LAN).

    I think i have them installed, there are two services in the windows-controlpanel named "services" and there is a device under system devices using a "heci.sys", but windows does complain in a message box "amt not enabled".

  • 10. Re: HP dc7700: ME can not be configured to use AMT
    dbrunton Community Member
    Currently Being Moderated

    Have you tried accessing the ME when the system is booting to ensure that it is running?

  • 11. Re: HP dc7700: ME can not be configured to use AMT
    lharkness Community Member
    Currently Being Moderated

    In an HP DC7700P (the Intel vPro capable SKU of the 7700 series) there should be an option in the BIOS under Advanced -> Power Options ->MEBx Setup Prompt to to change the value to either Hidden or Displayed.  Displayed will give you the CTRL+P option at POST.  After entering the Management Engine BIOS Extension (MEBx) you should be able to select the Inte(R) ME Configuration menu, then select the Intel(R) ME Features Control to change the Manageablilty Feature Selection item to select "one, Intel(R) AMT or ASF.

  • 12. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    > Have you tried accessing the ME when the system is booting to ensure that it is running?

     

    yes, please see below.

     

    > ... option in the BIOS under Advanced -> Power Options ->MEBx Setup Prompt to to change the value to either Hidden or Displayed

     

    Yes, there is.

     

     

    >  then select the Intel(R) ME Features Control

     

    There is no such menu at the DC7700 i have (tried three). At the dc7800 and dc7900 there is such a menu and i used it successfully.

     

     

    Ive tried a clean install of windowsXP, has not helped so far, still no "serial over lan" device in windows device manager.

     

    I opened a case with HP (Case ID is 1604313591), and was promised a callback, which has not happened so far. I'm less than impressed. The intel tool says "vpro fully capable", but the hp-support-person says "maybe you are located in a country with is embargo'ed from using strong technology" (Last 40 years the company i work for is located in western europe). And recommended installed a software-package ( sp38117.exe, download link at http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=454811&prodNameId=447280&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ir-68518-1 which does not mention compatibily with a dc7700 or dc7800 or dc7900  ), but he was unable to actually provide usage instructions for the package. Did i mention that i am less than impressed - with HP support. Not with this great forum.

  • 13. Re: HP dc7700: ME can not be configured to use AMT
    lharkness Community Member
    Currently Being Moderated

    If you do not see the Intel(R) ME Features Control menu after entering the MEBx, via CTRL+P I would suspect that the Intel(R) ME Configuration -> Intel (R) ME State Control is set to Disabled.  When you Enable this and the system reboots and you then should see the full menus.    At least the DC7700P systems that I have work this way.

  • 14. Re: HP dc7700: ME can not be configured to use AMT
    Totty1973 Community Member
    Currently Being Moderated

    >  Intel(R) ME Configuration -> Intel (R) ME State Control is set to Disabled.

     

    I checked. it is set to enabled.

     

    The one thing that puzzles me is that under "me features control" there is only _one_ menu item "intel quiet system technology".

     

    I _cannot_ find a menu item to set the management technology, for example "asf" or "amt".

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