11 Replies Latest reply on Aug 4, 2012 1:51 AM by Housse

    Intel HD 3000 drivers problem

    Housse

      Hi, I have Dell n5050 (i3-2370M) with Intel HD Graphics 3000, and I can't install a latest drivers for this graphics.

      I download a version for my 64-bit Win7 system, and have this error :

      blad.png

       

      About my card :

      problem.png

       

      So, why I can't install the latest software? Date for now install drivers - 26/03/2011.

        • 1. Re: Intel HD 3000 drivers problem
          rseiler

          Some things you can try:

           

          -Uninstall your existing driver first.

          -If you've been trying the latest build, try this somewhat older one instead.

          • 2. Re: Intel HD 3000 drivers problem
            Housse

            Yep, a also try some older software, but I still have the same error ;(

            • 3. Re: Intel HD 3000 drivers problem
              rseiler

              But did you try that particular one?  Also, the uninstall first may be important due to the way Windows handles device detection.

               

              Failing all that, you should go into Device Manager to find what your hardware ID is for your particular graphics. Then see if it's listed in the .INF file in the driver package.

              • 4. Re: Intel HD 3000 drivers problem
                Robert_U

                Hi Housse

                 

                I think what is going on is you have an OEM specific driver installed on your system that is blocking installing the Intel HD Graphics generic driver. There is a way to install the generic driver and overwrite the OEM installed driver however, you must be warned that you will loose any OEM customizations Dell made to the driver specific to your system.

                 

                If you want to try the generic driver, follow these steps:

                 

                1. Download http://downloadmirror.intel.com/21431/eng/win7_64-152612.zip

                 

                2. Extract win7_64-152612.zip to a folder on your desktop.

                 

                3. Open Control Panel

                 

                4. Open Device Manager

                 

                5. Double click on Display Adapters

                 

                6. Double click on Intel HD Graphics Family

                 

                7. Click on Driver tab

                 

                8. Click on Update Driver button

                 

                9. Click on "Browse my computer for driver software" option

                 

                10.  Click on "Let me pick from a list of device drivers on my computer" option

                 

                11. Click on Have Disk button

                 

                12. On the Install From Disk dialog, click Browse

                 

                13. In the Locate File dialog, navigate to the folder you extracted the driver to in step 2 above.

                 

                14. When you have navigated to that folder, navigate to the Graphics sub-folder

                 

                15. In the Graphics sub-folder, you will see the file "igdlh64.inf", double click this file

                 

                16. You will then be back at the "Install From Disk" dialog, click OK

                 

                17. You will then be back at the "Update Driver Software" dialog, click Next

                 

                18. The driver installer will now start, wait for it to complete

                 

                19. When the process has completed, close the open Device Manager dialogs and you will be asked to reboot.

                 

                20. Reboot and you should be updated.

                1 of 1 people found this helpful
                • 5. Re: Intel HD 3000 drivers problem
                  rseiler

                  Robert, I've seen Windows balk at that method too if the OEM driver is still installed (it thinks there's a hardware mismatch and won't install). That's why uninstalling it first can be important.

                  1 of 1 people found this helpful
                  • 6. Re: Intel HD 3000 drivers problem
                    Robert_U


                    Good point and good suggestion. Thanks.

                    • 7. Re: Intel HD 3000 drivers problem
                      Housse

                      Robert_U wrote:

                       


                      you must be warned that you will loose any OEM customizations Dell made to the driver specific to your system.

                      Can you tell more, about this?

                      • 8. Re: Intel HD 3000 drivers problem
                        Robert_U

                        For example, they may disable rotation, or add specific display timings,  just to name a couple. I am not familiar with the specfic modifications for your system however. You can always go to the Dell download site and get the latest driver they have posted for your system and re-install it if the generic does not work as expected.

                        • 9. Re: Intel HD 3000 drivers problem
                          Housse

                          Ok, I have a last question - wheter newest (2012) drivers really improve performance comparing to oldest (2011)?

                          • 10. Re: Intel HD 3000 drivers problem
                            Robert_U

                            That is hard to determine without evaluating the performance on your hardware. You could run tests with the 2011 driver and then update to the 2012 and compare the results. That would give you system specfic numbers that would help you to make a decision on which drivers to use based on your needs.

                            • 11. Re: Intel HD 3000 drivers problem
                              Housse

                              Ok, thank you guys for all support