game freezes at start

[idata]

When i try to play a game, it freezes at the start. The music keeps on playing, but the screen does not respond. I contacted the game support and they told me that the problem is caused by the drivers of my Intel graphics card. Intel has changed or removed some of the files their graphics cards used to support, which means your Intel card cannot run all the graphics in these two games. This issue is not specific to Her Interactive products, but affects other games and software that use these now unsupported graphics files.

I visited the download centre and updated ecerything to the latest version, but this did not fix the problem. Is there something else i can try to fix it?

I have an Intel HD graphics 3000 graphic card.

Thanks.

[DArce]

Hello,

I suggest installing the latest generic driver on our site. Please be aware that we provide generic drivers that have not been developed or tested specially for your system. Each motherboard, laptop or Original Equipment Manufacturer can add, remove and change features on the video controllers they implement on their systems. Therefore they provide customized drivers to support such changes. So we always recommend using the latest drivers provided directly by your motherboard or Original Equipment Manufacturer.

If you have already tried the latest driver from your computer manufacturer and would like to try instead the generic Intel graphics driver, you may download the latest generic driver from the Intel Download Center:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39

If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Additionally you can try the game troubleshooting guide posted at:

http://www.intel.com/support/graphics/sb/cs-010486.htm http://www.intel.com/support/graphics/sb/cs-010486.htm

Furthermore check with the game developer in order to check for any known issues, updated and to make sure that the system meets the minimum requirements to play the game.