The issue you describe refers to an integration issue, our wireless adapters are meant to be installed only by the laptop manufacturers. They need to customize the wireless card to make sure that they are and stay compliant with all regulations; the drivers need to be customized also to make sure that the Original Equipment Manufacturer (OEM) Operating System and the wireless driver match the needed requirements. We only offer generic drivers, which may or may not work in some systems. Due to the modification requirements described above.
Note that this is why we do not recommend, encourage nor support the installation/or upgrade of wireless adapters performed by anyone but the laptop manufacturer. See Intel’s position in regards to this at the link below:
in this case it would be recommended to return this product to the place of purchase and contact your laptop manufacturer directly to have them provide and install a supported wireless adapter.