10 Replies Latest reply: Aug 24, 2012 11:29 AM by Boyet RSS

Intel Help

Jared Community Member
Currently Being Moderated

Hi, my computer freezes continuously so i did a intel processor diagnostic test along with mem test, anti virus, defrag and checking errors.

Its only new, havent had it for 2 weeks even. When i do the processor diagnostic it comes up with this: Which overall comes up as saying fail.

I dont know what it is can you help?

 

Specs:

3570k @ stock
Gigabyte z68xp-ud3

8gb ram 1600mhz corsair vengeance

1tb hitachi @ 7200rpm 6gbs

sapphire 6790 special edition

intel stock cooler

Thanks!

 

--- IPDT64 - rev  1.22.0.0 ---

 

 

--- Start Time: 07/14/2012 12:29:57---

 

 

--- Skipping Config ---

 

 

--- Reading CPU Manufacturer ---

 

Expected --> GenuineIntel

Detected --> GenuineIntel

Found --- Genuine Intel Processor ---

 

--- Temperature Test ---

 

Temperature Test Passed!!!

 

 

Temperature = 73 degrees C below maximum.

 

 

--- Reading Brand String ---

 

Detected Brand String:

Intel Core i5-3570K   3.40GHz

 

Brand String Test Passed!!!

 

 

--- Reading CPU Frequency ---

 

Expected CPU Frequency is --> 3.40

 

 

Detected CPU Frequency is --> 3.40898

 

CPU Frequency Test Passed!!!

 

 

--- FSB NOT Supported on this Processor ---

 

 

--- Running Base Clock test ---

 

 

Detected Base Clock --> 100

Base Clock test Pass ---

 

--- Running Floating Point test ---

 

 

Million Floating Points per Second, MFLOPS --> 403.2

Floating Point Test Pass ---

 

--- Running Prime Number Generation Test ---

 

 

Operation Per Second--> 5.31663e+006

Prime Number Generation Test Pass ---

 

--- Reading Cache Size --- 

 

- Detected L1 Data Cache Size --> 4 x 32

- Detected L1 Inst Cache Size --> 4 x 32

 

- Detected L2 Cache Size --> 1024

- Detected L3 Cache Size --> 6144

 

 

Cache Size Test Passed!!!

 

 

--- Determining MMX - SSE capabilities ---

 

 

         --- CPU FEATURES DETECTION FOR ---

                ---        MMX SSE       ---

MMX         - MMX Supported -->    Yes

SSE         - SSE Supported -->    Yes

SSE2         - SSE2 Supported -->    Yes

SSE3         - SSE3 Supported -->    Yes

SSSE3         - SSSE3 Supported -->    Yes

SSE4.1         - SSE4.1 Supported -->    Yes

SSE4.2         - SSE4.2 Supported -->    Yes

        --- MMX SSE - capabilities check complete ---

 

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

MMX SSE Testing Passed !!

 

--- Determining AVX AES PCLMULQDQ capabilities ---

 

 

         --- CPU FEATURES DETECTION FOR ---

               --- AVX/AES/PCLMULQDQ ---

AVX         - Advanced Vector Extensions Supported -->    Yes

AVX OS Support   - AVX Operating System Supported -->        Yes

AES         - Advanced Encryption Standard Supported -->    Yes

PCLMULQDQ     - Polys Carry-Less Multiply Supported -->    Yes

    --- AVX AES PCLMULQDQ capabilities check complete ---

 

AVX Compare Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

AVX AES PCLMULQDQ Testing Passed !!

 

--- Reading Memory Size ---

 

 

Detected Memory Size is --> 8.00GB

 

 

--- Integrated Memory Controller Stress Test ---

 

 

--- Integrated Memory Controller Stress Test Pass!!! ---

 

 

Integrated Memory Controller Test Pass!!!

 

 

Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

Chipset Stepping : B3

 

No device connected to PCI-to-PCI Bridge Controller

 

2 device connected to PCI Express Port 0

   1 : AMD Radeon HD 6700 Series

   2 : High Definition Audio Controller

 

No device connected to PCI Express Port 1

 

1 device connected to PCI Express Port 4

   1 : PCI standard PCI-to-PCI bridge

 

1 device connected to PCI Express Port 5

   1 : USB xHCI Compliant Host Controller

 

1 device connected to PCI Express Port 6

   1 : USB xHCI Compliant Host Controller

 

1 device connected to PCI Express Port 7

   1 : Realtek PCIe GBE Family Controller

 

1 device connected to PCI Express Port 8

   1 : Standard Dual Channel PCI IDE Controller

 

1 device connected to SATA Controller 1

   1 : Hitachi HDS721010CLA332 ATA Device

 

No device connected to SATA Controller2

 

3USB devices detected

   1 : USB Mass Storage Device

   2 : USB Input Device

   3 : USB Composite Device

 

--- Error while retrieving Audio Devices Information from OS ---

..Platform Controller Hub Test Failed..

 

Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

 

 

Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

Chipset Stepping : B3

 

No device connected to PCI-to-PCI Bridge Controller

 

2 device connected to PCI Express Port 0

   1 : AMD Radeon HD 6700 Series

   2 : High Definition Audio Controller

 

No device connected to PCI Express Port 1

 

1 device connected to PCI Express Port 4

   1 : PCI standard PCI-to-PCI bridge

 

1 device connected to PCI Express Port 5

   1 : USB xHCI Compliant Host Controller

 

1 device connected to PCI Express Port 6

   1 : USB xHCI Compliant Host Controller

 

1 device connected to PCI Express Port 7

   1 : Realtek PCIe GBE Family Controller

 

1 device connected to PCI Express Port 8

   1 : Standard Dual Channel PCI IDE Controller

 

1 device connected to SATA Controller 1

   1 : Hitachi HDS721010CLA332 ATA Device

 

No device connected to SATA Controller2

 

3USB devices detected

   1 : USB Mass Storage Device

   2 : USB Input Device

   3 : USB Composite Device

 

--- Error while retrieving Audio Devices Information from OS ---

..Platform Controller Hub Test Failed..

 

Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

 

 

--- Test End Time: 07/14/2012 12:30:22---

  • 1. Re: Intel Help
    Boyet Community Member
    Currently Being Moderated

    Hi, Jared,

     

    Test result says that there are 3 usb devices connected to your system. Can you verify and identify them?

     

    The error is in the Platform controller hub when retrieving the audio device. I don't know if this is one of the usb devices mentioned.

  • 2. Re: Intel Help
    Jared Community Member
    Currently Being Moderated

    Hey,

    The only things connected to my computer is my mouse and keyboard, sometimes my phone is charging through it, just that time it was charging.

    I also have Windows 8 release preview running, im not sure if that will make a difference but in device manager, it shows for the audio devices that i have connected:

    Ati HDMI Audio

    Intel Display Audio

    Realtek High Definition Audio

     

    Not sure if that will make a difference to any answers

  • 3. Re: Intel Help
    Boyet Community Member
    Currently Being Moderated

    So the 3 usb devices identified are the mouse, keyboard, and your phone. Without the phone, does the test show the same result?

     

    Since you are using Windows 8, did you install Intel's drivers?

  • 4. Re: Intel Help
    Jared Community Member
    Currently Being Moderated

    I have all the intel drivers installed im  sure but for most there wasnt a windows 8 driver so i installed the windows 7.

    Without the phone it still says it failed but here is the result:

     

    --- IPDT64 - rev  1.22.0.0 ---

     

     

    --- Start Time: 07/14/2012 16:02:45---

     

     

    --- Skipping Config ---

     

     

    --- Reading CPU Manufacturer ---

     

    Expected --> GenuineIntel

    Detected --> GenuineIntel

    Found --- Genuine Intel Processor ---

     

    --- Temperature Test ---

     

    Temperature Test Passed!!!

     

     

    Temperature = 69 degrees C below maximum.

     

     

    --- Reading Brand String ---

     

    Detected Brand String:

    Intel Core i5-3570K   3.40GHz

     

    Brand String Test Passed!!!

     

     

    --- Reading CPU Frequency ---

     

    Expected CPU Frequency is --> 3.40

     

     

    Detected CPU Frequency is --> 3.41009

     

    CPU Frequency Test Passed!!!

     

     

    --- FSB NOT Supported on this Processor ---

     

     

    --- Running Base Clock test ---

     

     

    Detected Base Clock --> 100

    Base Clock test Pass ---

     

    --- Running Floating Point test ---

     

     

    Million Floating Points per Second, MFLOPS --> 417.6

    Floating Point Test Pass ---

     

    --- Running Prime Number Generation Test ---

     

     

    Operation Per Second--> 5.98121e+006

    Prime Number Generation Test Pass ---

     

    --- Reading Cache Size --- 

     

    - Detected L1 Data Cache Size --> 4 x 32

    - Detected L1 Inst Cache Size --> 4 x 32

     

    - Detected L2 Cache Size --> 1024

    - Detected L3 Cache Size --> 6144

     

     

    Cache Size Test Passed!!!

     

     

    --- Determining MMX - SSE capabilities ---

     

     

             --- CPU FEATURES DETECTION FOR ---

                    ---        MMX SSE       ---

    MMX         - MMX Supported -->    Yes

    SSE         - SSE Supported -->    Yes

    SSE2         - SSE2 Supported -->    Yes

    SSE3         - SSE3 Supported -->    Yes

    SSSE3         - SSSE3 Supported -->    Yes

    SSE4.1         - SSE4.1 Supported -->    Yes

    SSE4.2         - SSE4.2 Supported -->    Yes

            --- MMX SSE - capabilities check complete ---

     

    MMX Test Result --- PASS

    SSE Test Result --- PASS

    SSE2 Test Result --- PASS

    SSE3 Test Result --- PASS

    SSSE3 Test Result --- PASS

    SSE4.1 Test Result --- PASS

    SSE4.2 Test Result --- PASS

    MMX SSE Testing Passed !!

     

    --- Determining AVX AES PCLMULQDQ capabilities ---

     

     

             --- CPU FEATURES DETECTION FOR ---

                   --- AVX/AES/PCLMULQDQ ---

    AVX         - Advanced Vector Extensions Supported -->    Yes

    AVX OS Support   - AVX Operating System Supported -->        Yes

    AES         - Advanced Encryption Standard Supported -->    Yes

    PCLMULQDQ     - Polys Carry-Less Multiply Supported -->    Yes

        --- AVX AES PCLMULQDQ capabilities check complete ---

     

    AVX Compare Test Result --- PASS

    AES Test Result --- PASS

    PCLMULQDQ Test Result --- PASS

    AVX AES PCLMULQDQ Testing Passed !!

     

    --- Reading Memory Size ---

     

     

    Detected Memory Size is --> 8.00GB

     

     

    --- Integrated Memory Controller Stress Test ---

     

     

    --- Integrated Memory Controller Stress Test Pass!!! ---

     

     

    Integrated Memory Controller Test Pass!!!

     

     

    Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

    Chipset Stepping : B3

     

    No device connected to PCI-to-PCI Bridge Controller

     

    2 device connected to PCI Express Port 0

       1 : AMD Radeon HD 6700 Series

       2 : High Definition Audio Controller

     

    No device connected to PCI Express Port 1

     

    1 device connected to PCI Express Port 4

       1 : PCI standard PCI-to-PCI bridge

     

    1 device connected to PCI Express Port 5

       1 : USB xHCI Compliant Host Controller

     

    1 device connected to PCI Express Port 6

       1 : USB xHCI Compliant Host Controller

     

    1 device connected to PCI Express Port 7

       1 : Realtek PCIe GBE Family Controller

     

    1 device connected to PCI Express Port 8

       1 : Standard Dual Channel PCI IDE Controller

     

    1 device connected to SATA Controller 1

       1 : Hitachi HDS721010CLA332 ATA Device

     

    No device connected to SATA Controller2

     

    2USB devices detected

       1 : USB Input Device

       2 : USB Composite Device

     

    --- Error while retrieving Audio Devices Information from OS ---

    ..Platform Controller Hub Test Failed..

     

    Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

     

     

    Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

    Chipset Stepping : B3

     

    No device connected to PCI-to-PCI Bridge Controller

     

    2 device connected to PCI Express Port 0

       1 : AMD Radeon HD 6700 Series

       2 : High Definition Audio Controller

     

    No device connected to PCI Express Port 1

     

    1 device connected to PCI Express Port 4

       1 : PCI standard PCI-to-PCI bridge

     

    1 device connected to PCI Express Port 5

       1 : USB xHCI Compliant Host Controller

     

    1 device connected to PCI Express Port 6

       1 : USB xHCI Compliant Host Controller

     

    1 device connected to PCI Express Port 7

       1 : Realtek PCIe GBE Family Controller

     

    1 device connected to PCI Express Port 8

       1 : Standard Dual Channel PCI IDE Controller

     

    1 device connected to SATA Controller 1

       1 : Hitachi HDS721010CLA332 ATA Device

     

    No device connected to SATA Controller2

     

    2USB devices detected

       1 : USB Input Device

       2 : USB Composite Device

     

    --- Error while retrieving Audio Devices Information from OS ---

    ..Platform Controller Hub Test Failed..

     

    Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

     

     

    --- Test End Time: 07/14/2012 16:03:10---

  • 5. Re: Intel Help
    Boyet Community Member
    Currently Being Moderated

    I have Windows 8 without using any of Intel drivers and it is running smoothly.

    Does your system run normally with Windows 7?

  • 6. Re: Intel Help
    Jared Community Member
    Currently Being Moderated

    Nah i just built  this computer. I just used the preview just to update to windows 8 later.

    It often freezes. not when i play games but randomly when i might be on the internet or load up a program

    I was wondering if it would be the z68 chipset with the 3570k? The bios is up to date

  • 7. Re: Intel Help
    Boyet Community Member
    Currently Being Moderated

    It is possible but the probability is small compared to other causes. Since this is a new build, IMO it is better to test its operation using win7 with intel's drivers rather than with win 8. If freezing continues with Win 7 as suggested, take a closer look at the memory specs especially the timings. Of course, it could be other causes. Try following Intel's troubleshooting procedure.

  • 8. Re: Intel Help
    Jared Community Member
    Currently Being Moderated

    For now i think ill just put up with it. When the proper Windows 8 comes out soon and all drivers should support it soon, ill see what happens after that!

     

    Thanks!

  • 9. Re: Intel Help
    Hurlw Community Member
    Currently Being Moderated

    I didn't install any Intel drivers either and the computers had no problems either until I had to use its USB 3.0. Do you know any other ways to get USB 3.0 working in Windows 8?

  • 10. Re: Intel Help
    Boyet Community Member
    Currently Being Moderated

    Hi!

     

    Sorry, for not responding to your query right away. I'm not monitoring any thread. Based on my situation, I have a usb 3.0 pcie card installed and it is working properly under Windows 8.

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