10 Replies Latest reply: Aug 24, 2012 11:29 AM by Boyet RSS

    Intel Help

    Jared

      Hi, my computer freezes continuously so i did a intel processor diagnostic test along with mem test, anti virus, defrag and checking errors.

      Its only new, havent had it for 2 weeks even. When i do the processor diagnostic it comes up with this: Which overall comes up as saying fail.

      I dont know what it is can you help?

       

      Specs:

      3570k @ stock
      Gigabyte z68xp-ud3

      8gb ram 1600mhz corsair vengeance

      1tb hitachi @ 7200rpm 6gbs

      sapphire 6790 special edition

      intel stock cooler

      Thanks!

       

      --- IPDT64 - rev  1.22.0.0 ---

       

       

      --- Start Time: 07/14/2012 12:29:57---

       

       

      --- Skipping Config ---

       

       

      --- Reading CPU Manufacturer ---

       

      Expected --> GenuineIntel

      Detected --> GenuineIntel

      Found --- Genuine Intel Processor ---

       

      --- Temperature Test ---

       

      Temperature Test Passed!!!

       

       

      Temperature = 73 degrees C below maximum.

       

       

      --- Reading Brand String ---

       

      Detected Brand String:

      Intel Core i5-3570K   3.40GHz

       

      Brand String Test Passed!!!

       

       

      --- Reading CPU Frequency ---

       

      Expected CPU Frequency is --> 3.40

       

       

      Detected CPU Frequency is --> 3.40898

       

      CPU Frequency Test Passed!!!

       

       

      --- FSB NOT Supported on this Processor ---

       

       

      --- Running Base Clock test ---

       

       

      Detected Base Clock --> 100

      Base Clock test Pass ---

       

      --- Running Floating Point test ---

       

       

      Million Floating Points per Second, MFLOPS --> 403.2

      Floating Point Test Pass ---

       

      --- Running Prime Number Generation Test ---

       

       

      Operation Per Second--> 5.31663e+006

      Prime Number Generation Test Pass ---

       

      --- Reading Cache Size --- 

       

      - Detected L1 Data Cache Size --> 4 x 32

      - Detected L1 Inst Cache Size --> 4 x 32

       

      - Detected L2 Cache Size --> 1024

      - Detected L3 Cache Size --> 6144

       

       

      Cache Size Test Passed!!!

       

       

      --- Determining MMX - SSE capabilities ---

       

       

               --- CPU FEATURES DETECTION FOR ---

                      ---        MMX SSE       ---

      MMX         - MMX Supported -->    Yes

      SSE         - SSE Supported -->    Yes

      SSE2         - SSE2 Supported -->    Yes

      SSE3         - SSE3 Supported -->    Yes

      SSSE3         - SSSE3 Supported -->    Yes

      SSE4.1         - SSE4.1 Supported -->    Yes

      SSE4.2         - SSE4.2 Supported -->    Yes

              --- MMX SSE - capabilities check complete ---

       

      MMX Test Result --- PASS

      SSE Test Result --- PASS

      SSE2 Test Result --- PASS

      SSE3 Test Result --- PASS

      SSSE3 Test Result --- PASS

      SSE4.1 Test Result --- PASS

      SSE4.2 Test Result --- PASS

      MMX SSE Testing Passed !!

       

      --- Determining AVX AES PCLMULQDQ capabilities ---

       

       

               --- CPU FEATURES DETECTION FOR ---

                     --- AVX/AES/PCLMULQDQ ---

      AVX         - Advanced Vector Extensions Supported -->    Yes

      AVX OS Support   - AVX Operating System Supported -->        Yes

      AES         - Advanced Encryption Standard Supported -->    Yes

      PCLMULQDQ     - Polys Carry-Less Multiply Supported -->    Yes

          --- AVX AES PCLMULQDQ capabilities check complete ---

       

      AVX Compare Test Result --- PASS

      AES Test Result --- PASS

      PCLMULQDQ Test Result --- PASS

      AVX AES PCLMULQDQ Testing Passed !!

       

      --- Reading Memory Size ---

       

       

      Detected Memory Size is --> 8.00GB

       

       

      --- Integrated Memory Controller Stress Test ---

       

       

      --- Integrated Memory Controller Stress Test Pass!!! ---

       

       

      Integrated Memory Controller Test Pass!!!

       

       

      Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

      Chipset Stepping : B3

       

      No device connected to PCI-to-PCI Bridge Controller

       

      2 device connected to PCI Express Port 0

         1 : AMD Radeon HD 6700 Series

         2 : High Definition Audio Controller

       

      No device connected to PCI Express Port 1

       

      1 device connected to PCI Express Port 4

         1 : PCI standard PCI-to-PCI bridge

       

      1 device connected to PCI Express Port 5

         1 : USB xHCI Compliant Host Controller

       

      1 device connected to PCI Express Port 6

         1 : USB xHCI Compliant Host Controller

       

      1 device connected to PCI Express Port 7

         1 : Realtek PCIe GBE Family Controller

       

      1 device connected to PCI Express Port 8

         1 : Standard Dual Channel PCI IDE Controller

       

      1 device connected to SATA Controller 1

         1 : Hitachi HDS721010CLA332 ATA Device

       

      No device connected to SATA Controller2

       

      3USB devices detected

         1 : USB Mass Storage Device

         2 : USB Input Device

         3 : USB Composite Device

       

      --- Error while retrieving Audio Devices Information from OS ---

      ..Platform Controller Hub Test Failed..

       

      Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

       

       

      Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

      Chipset Stepping : B3

       

      No device connected to PCI-to-PCI Bridge Controller

       

      2 device connected to PCI Express Port 0

         1 : AMD Radeon HD 6700 Series

         2 : High Definition Audio Controller

       

      No device connected to PCI Express Port 1

       

      1 device connected to PCI Express Port 4

         1 : PCI standard PCI-to-PCI bridge

       

      1 device connected to PCI Express Port 5

         1 : USB xHCI Compliant Host Controller

       

      1 device connected to PCI Express Port 6

         1 : USB xHCI Compliant Host Controller

       

      1 device connected to PCI Express Port 7

         1 : Realtek PCIe GBE Family Controller

       

      1 device connected to PCI Express Port 8

         1 : Standard Dual Channel PCI IDE Controller

       

      1 device connected to SATA Controller 1

         1 : Hitachi HDS721010CLA332 ATA Device

       

      No device connected to SATA Controller2

       

      3USB devices detected

         1 : USB Mass Storage Device

         2 : USB Input Device

         3 : USB Composite Device

       

      --- Error while retrieving Audio Devices Information from OS ---

      ..Platform Controller Hub Test Failed..

       

      Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

       

       

      --- Test End Time: 07/14/2012 12:30:22---

        • 1. Re: Intel Help
          Boyet

          Hi, Jared,

           

          Test result says that there are 3 usb devices connected to your system. Can you verify and identify them?

           

          The error is in the Platform controller hub when retrieving the audio device. I don't know if this is one of the usb devices mentioned.

          • 2. Re: Intel Help
            Jared

            Hey,

            The only things connected to my computer is my mouse and keyboard, sometimes my phone is charging through it, just that time it was charging.

            I also have Windows 8 release preview running, im not sure if that will make a difference but in device manager, it shows for the audio devices that i have connected:

            Ati HDMI Audio

            Intel Display Audio

            Realtek High Definition Audio

             

            Not sure if that will make a difference to any answers

            • 3. Re: Intel Help
              Boyet

              So the 3 usb devices identified are the mouse, keyboard, and your phone. Without the phone, does the test show the same result?

               

              Since you are using Windows 8, did you install Intel's drivers?

              • 4. Re: Intel Help
                Jared

                I have all the intel drivers installed im  sure but for most there wasnt a windows 8 driver so i installed the windows 7.

                Without the phone it still says it failed but here is the result:

                 

                --- IPDT64 - rev  1.22.0.0 ---

                 

                 

                --- Start Time: 07/14/2012 16:02:45---

                 

                 

                --- Skipping Config ---

                 

                 

                --- Reading CPU Manufacturer ---

                 

                Expected --> GenuineIntel

                Detected --> GenuineIntel

                Found --- Genuine Intel Processor ---

                 

                --- Temperature Test ---

                 

                Temperature Test Passed!!!

                 

                 

                Temperature = 69 degrees C below maximum.

                 

                 

                --- Reading Brand String ---

                 

                Detected Brand String:

                Intel Core i5-3570K   3.40GHz

                 

                Brand String Test Passed!!!

                 

                 

                --- Reading CPU Frequency ---

                 

                Expected CPU Frequency is --> 3.40

                 

                 

                Detected CPU Frequency is --> 3.41009

                 

                CPU Frequency Test Passed!!!

                 

                 

                --- FSB NOT Supported on this Processor ---

                 

                 

                --- Running Base Clock test ---

                 

                 

                Detected Base Clock --> 100

                Base Clock test Pass ---

                 

                --- Running Floating Point test ---

                 

                 

                Million Floating Points per Second, MFLOPS --> 417.6

                Floating Point Test Pass ---

                 

                --- Running Prime Number Generation Test ---

                 

                 

                Operation Per Second--> 5.98121e+006

                Prime Number Generation Test Pass ---

                 

                --- Reading Cache Size --- 

                 

                - Detected L1 Data Cache Size --> 4 x 32

                - Detected L1 Inst Cache Size --> 4 x 32

                 

                - Detected L2 Cache Size --> 1024

                - Detected L3 Cache Size --> 6144

                 

                 

                Cache Size Test Passed!!!

                 

                 

                --- Determining MMX - SSE capabilities ---

                 

                 

                         --- CPU FEATURES DETECTION FOR ---

                                ---        MMX SSE       ---

                MMX         - MMX Supported -->    Yes

                SSE         - SSE Supported -->    Yes

                SSE2         - SSE2 Supported -->    Yes

                SSE3         - SSE3 Supported -->    Yes

                SSSE3         - SSSE3 Supported -->    Yes

                SSE4.1         - SSE4.1 Supported -->    Yes

                SSE4.2         - SSE4.2 Supported -->    Yes

                        --- MMX SSE - capabilities check complete ---

                 

                MMX Test Result --- PASS

                SSE Test Result --- PASS

                SSE2 Test Result --- PASS

                SSE3 Test Result --- PASS

                SSSE3 Test Result --- PASS

                SSE4.1 Test Result --- PASS

                SSE4.2 Test Result --- PASS

                MMX SSE Testing Passed !!

                 

                --- Determining AVX AES PCLMULQDQ capabilities ---

                 

                 

                         --- CPU FEATURES DETECTION FOR ---

                               --- AVX/AES/PCLMULQDQ ---

                AVX         - Advanced Vector Extensions Supported -->    Yes

                AVX OS Support   - AVX Operating System Supported -->        Yes

                AES         - Advanced Encryption Standard Supported -->    Yes

                PCLMULQDQ     - Polys Carry-Less Multiply Supported -->    Yes

                    --- AVX AES PCLMULQDQ capabilities check complete ---

                 

                AVX Compare Test Result --- PASS

                AES Test Result --- PASS

                PCLMULQDQ Test Result --- PASS

                AVX AES PCLMULQDQ Testing Passed !!

                 

                --- Reading Memory Size ---

                 

                 

                Detected Memory Size is --> 8.00GB

                 

                 

                --- Integrated Memory Controller Stress Test ---

                 

                 

                --- Integrated Memory Controller Stress Test Pass!!! ---

                 

                 

                Integrated Memory Controller Test Pass!!!

                 

                 

                Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

                Chipset Stepping : B3

                 

                No device connected to PCI-to-PCI Bridge Controller

                 

                2 device connected to PCI Express Port 0

                   1 : AMD Radeon HD 6700 Series

                   2 : High Definition Audio Controller

                 

                No device connected to PCI Express Port 1

                 

                1 device connected to PCI Express Port 4

                   1 : PCI standard PCI-to-PCI bridge

                 

                1 device connected to PCI Express Port 5

                   1 : USB xHCI Compliant Host Controller

                 

                1 device connected to PCI Express Port 6

                   1 : USB xHCI Compliant Host Controller

                 

                1 device connected to PCI Express Port 7

                   1 : Realtek PCIe GBE Family Controller

                 

                1 device connected to PCI Express Port 8

                   1 : Standard Dual Channel PCI IDE Controller

                 

                1 device connected to SATA Controller 1

                   1 : Hitachi HDS721010CLA332 ATA Device

                 

                No device connected to SATA Controller2

                 

                2USB devices detected

                   1 : USB Input Device

                   2 : USB Composite Device

                 

                --- Error while retrieving Audio Devices Information from OS ---

                ..Platform Controller Hub Test Failed..

                 

                Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

                 

                 

                Chipset          : Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset

                Chipset Stepping : B3

                 

                No device connected to PCI-to-PCI Bridge Controller

                 

                2 device connected to PCI Express Port 0

                   1 : AMD Radeon HD 6700 Series

                   2 : High Definition Audio Controller

                 

                No device connected to PCI Express Port 1

                 

                1 device connected to PCI Express Port 4

                   1 : PCI standard PCI-to-PCI bridge

                 

                1 device connected to PCI Express Port 5

                   1 : USB xHCI Compliant Host Controller

                 

                1 device connected to PCI Express Port 6

                   1 : USB xHCI Compliant Host Controller

                 

                1 device connected to PCI Express Port 7

                   1 : Realtek PCIe GBE Family Controller

                 

                1 device connected to PCI Express Port 8

                   1 : Standard Dual Channel PCI IDE Controller

                 

                1 device connected to SATA Controller 1

                   1 : Hitachi HDS721010CLA332 ATA Device

                 

                No device connected to SATA Controller2

                 

                2USB devices detected

                   1 : USB Input Device

                   2 : USB Composite Device

                 

                --- Error while retrieving Audio Devices Information from OS ---

                ..Platform Controller Hub Test Failed..

                 

                Platform Controller Hub Test Failed. Error while retrieving Audio Devices Information from OS

                 

                 

                --- Test End Time: 07/14/2012 16:03:10---

                • 5. Re: Intel Help
                  Boyet

                  I have Windows 8 without using any of Intel drivers and it is running smoothly.

                  Does your system run normally with Windows 7?

                  • 6. Re: Intel Help
                    Jared

                    Nah i just built  this computer. I just used the preview just to update to windows 8 later.

                    It often freezes. not when i play games but randomly when i might be on the internet or load up a program

                    I was wondering if it would be the z68 chipset with the 3570k? The bios is up to date

                    • 7. Re: Intel Help
                      Boyet

                      It is possible but the probability is small compared to other causes. Since this is a new build, IMO it is better to test its operation using win7 with intel's drivers rather than with win 8. If freezing continues with Win 7 as suggested, take a closer look at the memory specs especially the timings. Of course, it could be other causes. Try following Intel's troubleshooting procedure.

                      • 8. Re: Intel Help
                        Jared

                        For now i think ill just put up with it. When the proper Windows 8 comes out soon and all drivers should support it soon, ill see what happens after that!

                         

                        Thanks!

                        • 9. Re: Intel Help
                          Hurlw

                          I didn't install any Intel drivers either and the computers had no problems either until I had to use its USB 3.0. Do you know any other ways to get USB 3.0 working in Windows 8?

                          • 10. Re: Intel Help
                            Boyet

                            Hi!

                             

                            Sorry, for not responding to your query right away. I'm not monitoring any thread. Based on my situation, I have a usb 3.0 pcie card installed and it is working properly under Windows 8.