10 Replies Latest reply: Oct 24, 2012 2:48 PM by grochv RSS

My Wifi issue on dell latitude

yethie Community Member
Currently Being Moderated

Hi everybody,

 

I installed the My Wifi Dashboard on a dell latitude which has an Intel Advanced N 6205 wireless card, I also installed the latest 15.1.1 drivers selecting all options (administration, enterprise wireless, etc.) but the dashboard keep displaying a message at startup which says that my hardware is capable of using the advanced wireless features, but that suitable software was not installed. I suppose this is the reason for which the Wireless and Hotspot switches are grayed out in the GUI. Can anybody help me? what can I do to let the dashboard detect the software?

 

thanks!!

Francesco

  • 1. Re: My Wifi issue on dell latitude
    Nathalie@Intel Community Member
    Currently Being Moderated

    Thank you for your post.


    Something that could cause this kind of an error message is if there is some driver/software mismatch; if what you did is just update the drivers then you might still have part of the original customized one from the laptop manufacturer.


    Try this, try uninstalling the current drivers and software then re-install the ones you downloaded. See the steps below:


    First download and save to your desktop the latest drivers and software package (file: Wireless_15.1.1_s64.exe or Wireless_15.1.1_s64.exe depending if you have Windows* 764 or 32 bit)

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21244&ProdId=3316&lang=eng

    Then download and save to your desktop the dashboard software: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21246&ProdId=3316&lang=eng

    Remove the Intel® PROSet software from Control Panel\ Control Panel home\ programs, ‘uninstall a Program’, check also for any other PROSet software and uninstall it too.


    Go to ‘Start’ right-click on ‘Computer’ click on device manager (on the left panel) click on “Network Adapters”\Double-Click the adapter name\Drivers Tab and click on the “Uninstall” button if present.

    Remove the Wireless folder found at C:\Users\YOUR_PROFILE_NAME\AppData\Roaming\Intel. (if you do not see the “AppData” folder you need to “unhide “ it, pres ‘alt’ click on tools then ‘folder options’ in folder options click on ‘view’ then select “Show hidden files, folders and drives” then click ok )


    Install the latest drivers. (Double-click on the icon of the driver, click next, then accept the agreement, select “Custom installation’ make sure all the features are available, no red “X” marked)

    Install the dashboard.

  • 2. Re: My Wifi issue on dell latitude
    Serge Jr Turgeon Community Member
    Currently Being Moderated

    HI, I have done all the mentionned steps and I still have the exact message. Do you have any other suggestion ?

    Thanks

  • 3. Re: My Wifi issue on dell latitude
    Serge Jr Turgeon Community Member
    Currently Being Moderated

    Well it seems like nobody know how to get it working ! Anybody could have an idea where to start ?

  • 4. Re: My Wifi issue on dell latitude
    yethie Community Member
    Currently Being Moderated

    Hello Nathalie,

     

    thanks for your response, I tried the steps you mentioned but the dashboard keeps starting in Lite mode. Is there a log file or something similar I can check to understand the reason for this? Can you describe which are che checks that the dashboard performs at startup?

     

    thanks

    Francesco

  • 5. Re: My Wifi issue on dell latitude
    anjawi5 Community Member
    Currently Being Moderated

    i have the same issue.. i uninstalled and reinstalled but no use... any other recommendation?

  • 6. Re: My Wifi issue on dell latitude
    John Dow Community Member
    Currently Being Moderated

    I have a Dell Precision M6500 with a Centrino Advanced-N 6200 AGN adapter. After messing around as I discovered various versions, I uninstalled using Windows uninstaller and tried to clear out the files in C:\Users\YOUR_PROFILE_NAME\AppData\Roaming\Intel (there were none???) then installed Wireless_15.2.0_s32.exe and Intel_My_WiFi_Dashboard_15.2.0_s32.msi, but still get Lite. Even though my computer is 32-bit Windows 7, should I have installed the s64 versions? Otherwise, what should I do?

  • 7. Re: My Wifi issue on dell latitude
    Azlun Community Member
    Currently Being Moderated

    I have been FAIL for long with 15.2.0 and 15.1.1 for long,  today, I found a fallback solution:

    1 I follow  Nathalie@Intel's suggestion to uninstall the Dashbroad in appwiz.cpl and N6200 driver in devemgmt.msc;

    2 I follow Nathalie@Intel's suggestion to clean the "C:\Users\Administrator\AppData\Roaming\Intel\Wireless" (Adminstrator is my user name)

    3 I install Intel PROSET_Wireless_15.1.0_s32.exe, please note I use old version, NOT lastest, it works!


    I have been tried 1.5.1.1 and 1.5.2.0 for over 5 times, it NEVER works, please Intel find solution for the future.

  • 8. Re: My Wifi issue on dell latitude
    Azlun Community Member
    Currently Being Moderated

    after my 6 hours testing, I found the way to enabled 15.2.0 My Wifi Dashboard with 15.2.0 driver+PROSet wireless Utils App: Blow is my steps,  you can jump 15.1.1 testings and go directly for 15.2.0 as below:

    Installed Intel PROSET_Wireless_15.1.1_s32.exeIntel_My_WiFi_Dashboard_15.1.1_s32.msi
    WiDiIntel Wifi Display3.0.13.0
    Wifi DirectIntel My Wifi Dashboard Lite15.01.1500这台计算机能够使用英特尔My
      Wifi技术,但是没有安装该软件的受支持版本。
    Connection ManagerIntel PROSET Wireless15.1.1.0
    DriverN6200 AGN15.1.1.1THWFW1034G 2012/3/12
    UninstalledIntel PROSET/Wireless for Bluetooth (R) + High Speed15.1.1.0170
    WiDiIntel Wifi Display3.0.13.0
    Wifi DirectIntel My Wifi Dashboard15.1.1Lite is removed
    Connection ManagerIntel PROSET Wireless15.1.1.0系统中没有支持wifi的适配器可用,重置PROSET OK
    DriverN6200 AGN15.1.1.1THWFW1034G 2012/3/12
    Installed
      Intel PROSET_Wireless_15.2.0_s32.exe
    Intel_My_WiFi_Dashboard_15.2.0_s32.msi
    WiDiIntel Wifi Display3.0.13.0
    Wifi DirectIntel My Wifi Dashboard15.02.0000
    Connection ManagerIntel PROSET Wireless15.2.0.0
    DriverN6200 AGN15.2.0.19THWFW1258G 2012/6/3
    UninstalledIntel PROSET/Wireless for Bluetooth (R) + High Speed15.2.0.0284
    WiDiIntel Wifi Display3.0.13.0 Intel My Wifi已禁用,无法启动Intel My Wifi技术
    Wifi DirectIntel My Wifi Dashboard15.2.0Lite is removed
    Connection ManagerIntel PROSET Wireless15.2.0.0
    DriverN6200 AGN15.2.0.19THWFW1258G 2012/6/3
  • 9. Re: My Wifi issue on dell latitude
    Azlun Community Member
    Currently Being Moderated

    so you can see, the KEY point is:

    UninstalledIntel PROSET/Wireless for Bluetooth (R) + High Speed

     

    then

    Lite is removed in my DELL E6410, N6200 wireless card.

     

    I am step forward with My Wifi Dashboard ENABLED,

    next step I want to do is make Intel Widi Enable, but the blocking is "Intel My Wifi已禁用,无法启动Intel My Wifi技术"

  • 10. Re: My Wifi issue on dell latitude
    grochv Community Member
    Currently Being Moderated

    Hi all,

    Richard Solomon found the solution for issues with WiDi or My Wifi not working properly.

    Re: My WiFi not available during installation

     

    There is possibility that computer manufacturer is blocking the installation of My Wifi option because of security.

    That's the reason of all others issues

    1. Why option of My Wifi is not visible during the installation.

    2. Why My Wifi Dashboard is only in Lite version (no WiFi direct)

    3. Why WiDi is not unable to start

     

    Solution is simple. Delete the registry key which inhibits this option.

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\4AC91165C6D69DE419A86CDFF452E910]

    "FFBD57B19EA05A2416DB668FE78A4352"=""

     

    My specs

    Dell Latitude E6320

    Intel Centrino N 6205

    Windows 7 Pro 64bit

     

    Installed packages

    Wireless_15.2.0_s64.exe (Intel PROSet Wireless software, drivers and My Wifi)

    Setup 3.1.29.0.exe (Intel WiDi)

     

    Everything is working finally...

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