6 Replies Latest reply: Mar 19, 2014 3:43 AM by Rosario RSS

S1200BTLR: Active System Console "Data is being retrieved, Please retry"...

bryce s Community Member
Currently Being Moderated

Hi,

 

I have a S1200BTLR motherboard with E3-1280 V2 and 16Gb ram.

Everything appears to be running fine with Server 2008 r2 sp1 64bit (enterprise edition).

 

However, I can't get the Intel Active System Console to work (I'm only trying to run it on the local machine).

When I logon it forever says "Data is being retrieved, Please retry".The documentation says it normal to get this message for a short while, but my installation never moves beyond this.

I've tried uninstalling and re-installing, several times, using version from the CD that came with motherboard (\software\windows\asc\asc_x64.exe), and latest download from Intel (IASC-5.0-Build15_Windows.zip).

Nothing seems to help.

 

I've updated all the bios and firmware:

Bios Version: S1200BT.86B.02.00.0037

Build date: 05/30/2012

BMC Firmware Version: 1.14.3503

SDR Version: SDR Package 1.14

ME Firmware Version: 2.2.0.36.

 

Can anyone help me with ideas to get this piece of software to work please?

 

Thanks,

Bryce Stenberg

IT Department

Harness Racing New Zealand Inc.

  • 1. Re: S1200BTLR: Active System Console "Data is being retrieved, Please retry"...
    Dan_O Community Member
    Currently Being Moderated

    The only note I see in the readme is:

    IASC needs several minutes to collect system data when ran for the first time, it may show

    information “data is being retrieved, please retry”. This is normal operation,  re-login to IASC

    to retry. Also check the hostname resolution on the server to include the domain name server

    setting or hosts file configuration. 

     

    from

    ActiveSystemConsole_Release_Notes

  • 2. Re: S1200BTLR: Active System Console "Data is being retrieved, Please retry"...
    inezm Community Member
    Currently Being Moderated

    I had the same problem - I had first installed RAID Web Console, and that was the problem. After removal of both software and then I installed first ASC, everything was ok. After I installed RAID Web Console, everything was fine too.

  • 3. Re: S1200BTLR: Active System Console "Data is being retrieved, Please retry"...
    lukval Community Member
    Currently Being Moderated

    Hello,

     

    I have the same problem when connecting (locally or remotely) to ASC website. Every time I see the "Data is being retrieved, Please retry" message. Waiting doesn't helped. Connecting with IE9 or Firefox

     

    System Information (S1200BTL):

    RMM Status :     Intel(R) RMM installed

    Device (BMC) Available :     Yes

    BMC FW Build Time :     May 25 2012 10:20:47

    BMC FW Rev :     01.14

    Boot FW Rev :     00.03

    SDR Package Version :     SDR Package 1.14

    Mgmt Engine (ME) FW Rev :     02.02.00.049

     

     

    Some logs (C:\Program Files (x86)\Intel\ASC\logs), after services (Appcore, IASCServiceManager) reboot.

     

    error.log

    ---------

    2012-07-19 15:55:12: (log.c.172) server started

    2012-07-19 15:55:12: (mod_fastcgi.c.1365) --- fastcgi spawning local

        proc: C:/ASC/PHP/php-cgi.exe

        port: 521

        socket

        min-procs: 1

        max-procs: 1

    2012-07-19 15:55:12: (mod_fastcgi.c.1390) --- fastcgi spawning

        port: 521

        socket

        current: 0 / 1

    2012-07-19 15:55:12: (mod_fastcgi.c.1087) the fastcgi-backend C:/ASC/PHP/php-cgi.exe failed to start:

    2012-07-19 15:55:12: (mod_fastcgi.c.1091) child exited with status 0 C:/ASC/PHP/php-cgi.exe

    2012-07-19 15:55:12: (mod_fastcgi.c.1094) If you're trying to run your app as a FastCGI backend, make sure you're using the FastCGI-enabled version.

    If this is PHP on Gentoo, add 'fastcgi' to the USE flags.

    2012-07-19 15:55:12: (mod_fastcgi.c.1398) [ERROR]: spawning fcgi failed.

    2012-07-19 15:55:12: (server.c.932) Configuration of plugins failed. Going down.

    2012-07-19 15:55:15: (log.c.172) server started

    2012-07-19 15:55:15: (mod_fastcgi.c.1365) --- fastcgi spawning local

        proc: C:/ASC/PHP/php-cgi.exe

        port: 521

        socket

        min-procs: 1

        max-procs: 1

    2012-07-19 15:55:15: (mod_fastcgi.c.1390) --- fastcgi spawning

        port: 521

        socket

        current: 0 / 1

     

    asclogfile.log

    --------------

    07/19/12 16:00:58 1504:3808 policyservice.exe exited abruptly

     

     

    Any ideas?

     

    Lukas

     

     

    EDIT:

    When installed new server 2008 r2 with ASC v5.5 (before Intel WRC2 installation) and connecting from windows XP with IE8 I have found some script warnings on the ASC site:

     

    Webpage error details

     

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    Timestamp: Thu, 26 Jul 2012 06:46:39 UTC

     

     

    Message: Object required

    Line: 856

    Char: 4

    Code: 0

    URI: https://server:9393/asc/ajaxmsg.js

     

     

    Message: Object required

    Line: 210

    Char: 13

    Code: 0

    URI: https://server:9393/asc/main.js

     

     

    Message: Object required

    Line: 856

    Char: 4

    Code: 0

    URI: https://server:9393/asc/ajaxmsg.js

    .

    .

    .

    ...Line: 856 & Char: 4 repeating...

    .

    .

    Message: Object required

    Line: 856

    Char: 4

    Code: 0

    URI: https://server:9393/asc/ajaxmsg.js

  • 5. Re: S1200BTLR: Active System Console "Data is being retrieved, Please retry"...
    toshik Community Member
    Currently Being Moderated

    The same problem with ASC and S1200BTL. Any ideas?

  • 6. Re: S1200BTLR: Active System Console "Data is being retrieved, Please retry"...
    Rosario Community Member
    Currently Being Moderated

    I also have the same problem with a S1200BTLR. Any news or solutions for diesese problem?

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