1 Reply Latest reply: Jul 25, 2012 8:02 AM by gtmtnbiker RSS

Bug with Intel 6 Series/C200 Series Chipset Family USB Controller

gtmtnbiker Community Member
Currently Being Moderated

I have the Microsoft Natural Ergonomic 7000 keyboard/mouse wireless USB.  I have two PCs running Windows 7 Ultimate x64, both using the Intel Z68 chipset (one motherboard is from Gigabyte and the other is from Asus).  This chipset appears to have the Intell 6 Series/C200 Series USB Controller.

 

The problem I have is when the computer is in sleep mode.  It wakes up on its own after a short period of time.  powercfg -lastwake shows that it's the USB controller.

 

I did some experimentation and went to the Power Management tab for the mouse under device manager.  The box "Allow this device to wake the computer" is checked.  I uncheck it and put the computer  back to sleep.  I move the mouse or click on a button and the computer wakes up when it's not supposed to.  I go back into device manager and this time, I uncheck "Allow this device to wake the computer" for the keyboard and check (enable) it for the mouse. 

 

I put the computer to sleep and click on a key. The computer wakes up when it should not. 

 

I then uncheck "Allow this device to wake the computer" for both the keyboard and mouse.  Again, I put the computer to sleep.  This time, clicking on the mouse or the keyboard does not cause the computer to wake up.

 

I tried the keyboard/mouse on an older computer (Core 2 Duo 2007) that is also running Windows 7 Ultimate.  This board has the Intel 82801G (ICH7 Family) USB Controller. With this board, the Microsoft 7000 keyboard/mouse wireless USB works perfectly.  That is:

 

1. It does not wake up on its own with no activity on the mouse or keyboard

2.  If the mouse is set to not be able to wake the computer, clicking on the mouse while the computer is asleep has no effect

3. If the keyboard is set to not be able to wake the computer, typing on the keyboard while the computer is asleep has no effect.

 

So I think there's a bug with the Z68 Chipset USB driver.  Do you agree?

  • 1. Re: Bug with Intel 6 Series/C200 Series Chipset Family USB Controller
    gtmtnbiker Community Member
    Currently Being Moderated

    I just recently tried the keyboard on a Sony Vaio  VPCSE27FX/B laptop which also has the Z68 chipset.  I get the same exact behavior as I do with my Asus/Gigabyte motherboards.  So it's definitely seem like a Z68 chipset USB driver bug.  I have a couple more laptops in the house that don't use the Z68 chipset. I'll try the keyboard out and see if the behavior is similar or not.

     

    I did have a chat with an Intel Support Engineer.   He claims that the Z68 USB chipset driver is bug free. 

     

    Here's his response:

     

    Michael: thank you for holding

    Michael: we have no bug with Intel 6 Series/C200 Series Chipset Family USB Controller, but you might have a defective chipset, but you have to troubleshoot to determine that


    ....


    Michael: I recommend you escalate your issue with your system manufacturer, so they can try to duplicate the problem 

    Michael: we have no problems with our 6 series chipsets and USB.

    Michael: There was a problem before about our 6 series but it was the SATA ports, not USB.

     

    ....

     

    : I'm referring to the software driver. So you're saying that your usb chipset is bug free?

    : I'm skeptical of that claim because I'm a software developer myself

    Michael: correct, the USB chipset is bug free, we have tested our drivers, and we know they work good. There is have to be something else causing the issue

    Michael: anything else for today?

    :


    Really, it's bug free?  Yeah, right.

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