0 Replies Latest reply on Feb 24, 2009 10:54 AM by rick.kraemer

    Are you using ITIL v2 or v3?

    rick.kraemer

      Hi, it's Rick again.  As we continue to discuss the use of vPro technologies in ITIL IT Service Management (ITSM), we'll eventually run into the versioning issue.  My previous plan as to start with the basics in version 2 (v2), and eventually work into version 3.

       

      I can look at some industry data to see which version is being implemented by most of the world, but I suspect that this community may be more cutting edge, and that I may need to address version 3 sooner.  Can you give me a quick response, letting me know which version you're implementing, or planning to implement?

       

      Thanks for the feedback,

       

      Rick