3 Replies Latest reply on Jul 8, 2012 7:08 AM by katoda

    Series 510 250GB SSD Sudden Failure

    philoyhc

      I've been using a Intel Series 510 250GB SSD since March 2011 (so it's been about 15+ months). (My system's specs below.) Everything has been great, until all of a sudden this past Friday, the drive crashed--I was surfing and the PC went BSOD.

       

      Windows repair (booting from install media) reports the only partition on the drive as "RAW"; likewise Partition Wizard Live CD. As far as I could tell, the data is unrecoverable. The Intel customer service officer on the phone (she was quite helpful) advised that I should do a secure erase and run a full diagnostic scan using the Intel SSD Toolbox, so as to properly evaluate if I should send it back to Intel.

       

      Thankfully, I was able to dust off the WD Velociraptor that used to be the system disk to get the PC up and running. After some trial and error, I was also able to secure erase the SSD. But a full diagnostic scan reported no errors. I have since restored my Windows installation to the SSD. Again, full diagnostic scans revealed no problems with the SSD.

       

      My questions:

       

      1. Has anyone ever experience this before--sudden failure with BSOD, leading to utterly destroyed partition information or partition showing as "RAW" on the SSD? And yet after secure erase, showing no issues in full diagnostic scan?

       

      2. What could have caused the problem? (Things that I should look into.)

       

      3. Should I try to return the SSD nonetheless?

       

      Any pointers would be most appreciated. Thanks in advance!

       

      My system: Intel i7 930 (stock speed), Gigabyte X58A-UD3R / 12GB RAM (half Corsair, half Team) PC3-10700H at 1600Mhz / Gigabyte GTX 680 / Corsair HX620 PSU / HDD: 2x1TB, 1x2TB, 1x160GB, 1x320GBx1 / 2xDVDRW / Windows 7 Ultimate 64-bit

        • 1. Re: Series 510 250GB SSD Sudden Failure
          katoda

          Hi,

          I had similar problems with my SSD Intel 510 as well. I had enough luck that my partition was not wiped out, just some files were not readable, but symptoms were quite similar: I switched off my PC in the evening and in the morning I saw nothing but the BSOD with information about non-accessible boot device. Surface scan showed a lot of damaged sectors, but SMART attributes (according to Intel SSD Toolbox) were perfectly correct. I erased the SSD and then it was working without problems for around one year. I had another similar crash recently, after recovering my system I had another crash after one week  (funny, this happened while I was working on my PC - simply some programs I was using refused to launch and then my operating system shut down, after powering on - BSOD, of course).

          For the moment I moved my operating system to HDD, SSD is used as a temporary location for not important stuff and I'm thinking what to do next. I had no SMART errors and I doubt if I can return the drive if all scans shows it's in a perfect condition.

          I over clock my system so I'm aware that can cause some problems, but why I had no such problems while using only HDD? Maybe SSD is especially sensitive of over clocking?

          • 2. Re: Series 510 250GB SSD Sudden Failure
            philoyhc

            Thanks Kotada. Unfortunately, we seem to be the only ones here... What did you use for the surface scan? (Did you use anything other than the Intel Toolbox?)

             

            The issue of overclocking is worth looking into. While my CPU is not overclocked, my RAM is running at 1600Mhz. While they are spec'ed to do that (even come with the right voltage profiles, etc.), they are officially PC3-10700, which means 1333Mhz.

             

            I've also used the Intel Tookbox to schedule a daily Optimization. So hopefully, that would help.

            • 3. Re: Series 510 250GB SSD Sudden Failure
              katoda

              Hi,

              sorry for late reply I used HDTune do perform a surface scan, and regarding memory clocks, as far as I remember it does not even reach standard clocks for this type of memory.