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Intel HD 4000 freeze pc on almoast every game

idata
Employee
‎06-18-2012 05:46 AM
3,957 Views

Hi I bought a new PC with the new i5-3570k and im using integrated HD 4000. I played games like Need for Speed ProStreet, NFS Undercover, SC2, NHL 2009, Portal 2 and once it crashed during a League of Legends game. Some of those like NHL 2009 are so old that im surprised it can crash. I play games on lowest settings possible is still crashes time to time even when there isnt much action going on.

Strange that I played COD: MW3 on medium settings and it didnt crush once...

I have latest 8.15.10.2761 drivers installed BIOS is updated to latest version, no overclocking has been done. Can I do something that the computer wont freeze during a game play so that I dont have to reboot the computer.

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idata
Employee
‎06-18-2012 11:51 PM
1,285 Views

Seems like it could be faulty hardware. Sometimes intermittent problems don't show until you do something demanding, like in this case, games. The easiest and common one is RAM, if you can try another one.

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idata
Employee
‎07-02-2012 09:49 PM
1,285 Views
In response to idata

I have experienced exactly the same problem. My computer would freeze while I was playing Starcraft 2. I have not done any overclocking and have installed the latest 8.15.10.2761 driver.

I noticed that the clock frequency for my RAM was at 1600MHz instead of the suggested 2133MHz and the timings were off as well. I have changed it and haven't experienced ant freezes since. Admittedly I have only played for about 6 hours after making these changes, so I am not totally sure that the problem is solved yet, but so far it is looking good. I will let you know if this problem recurs.

My system is

i5 3570k

AsRock Z77 Pro4

Gskill Sniper Series (2x 4GB) DDR3 2133 (PC3 17000)

HD4000 (no discrete GPU)

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idata
Employee
‎07-06-2012 12:53 AM
1,285 Views

Hello i am having the same problem with the sabertooth z77 and the 3770k on Borderlands. But Borderlands only crashes wen you go full screen (i was windowed). I first tought it was the powersupply which was broken the next day (350 watt).

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idata
Employee
‎07-06-2012 06:43 AM
1,285 Views
In response to idata

Change in Motherboard Bios, iGFX Memory to 1024MB and your Problem is way

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idata
Employee
‎07-06-2012 07:18 AM
1,285 Views
In response to idata

I tried doing that and it did not solve my problem.

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idata
Employee
‎07-07-2012 02:25 AM
1,285 Views
In response to idata

It could be your memory. Run it at DDR3-1333 and lower the voltage to 1.5V, if it doesn't work increase it to 1.65V.

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idata
Employee
‎07-07-2012 06:19 AM
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In response to idata

can you post a screenshot from Intel HD Graphics Infocenter ?

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idata
Employee
‎07-07-2012 08:53 AM
1,285 Views
In response to idata

What I meant in my previous post is that changing iGFX Memory to 1024 did not solve my problem. However, after changing RAM settings to 2133 MHz has apparently solved it.

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MSchm21
Valued Contributor I
‎10-31-2012 04:34 AM
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In response to idata

Has anynone tried Borderlands with 15.28.7.64.2867?

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idata
Employee
‎01-24-2013 03:10 PM
1,285 Views

i have same problem

i cant play any game when i open game pc instantly freeze

------------------

System Information

------------------

Time of this report: 1/24/2013, 23:37:07

Machine name: ERTU-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Turkish (Regional Setting: Turkish)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 12/06/12 16:39:20 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7888MB RAM

Page File: 3694MB used, 12079MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: HP x2301 Micro Thin Monitor

Monitor Model: HP x2301

Monitor Id: HWP2972

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/23/2012 02:40:20, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-C270-6821B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x01621849

Revision ID: 0x0009

Driver Strong Name: oem41.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd...

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DMaci2
Beginner
‎05-28-2015 01:11 AM
1,285 Views

Hi all, I solved. Same issue.

Freeze occured instantly while running any gpu stress tester with my HD4000 videocard or any benchmark in a couple of secs.

Same thing if you start a game.

You can fix this way.

Check your MB has the lastest BIOS in case refer to your manufacturer website.

 

Download and install Iobit Driver Booster -> http://www.iobit.com/it/driver-booster.php http://www.iobit.com/it/driver-booster.php

*If you can buy it elseway it will take a day.

Launch the program and UPDATE every single driver displayed.

Check with Intel Driver UPDATE UTILITY if YOU OWN the LASTEST intel graphics DRIVERS and UPDATE it TOO INSTALLING THE FULL SUITE.

Troubleshooting:

If you experience a freeze during next reboot dont worry, just power off and power on again your PC

If you experience instead your PC is on the Windows LOGON but mouse and keyboard DO NOT respond, UNPLUG and PLUG back your USB keyboard and mouse cables.

THAT'S ALL FOLKS

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