2 Replies Latest reply on Jun 12, 2012 1:44 PM by gfuestonx

    Can't update AMT firmware

    samintel

      Hello,

       

      I've Lenovo T400 laptop and trying to enable AMT on it. I tried to install the AMT firmware but it will fail with this error

       

      C:\DRIVERS\WIN\ME>MEUPD.CMD <passwd>

      *************************************************************

      Please make sure that the AC power is supplied to the system.

      The firmware update takes about 12 minutes in Windows Vista

      and Windows 7, 4 minutes in Windows XP.

      *************************************************************

      Press any key to continue . . .

      Firmware Update Utility Version 4.2.50.1053

      Copyright (C) 2007-2011 , Intel Corporation.  All Rights Reserved

       

       

       

       

      Trying to connect to MEI driver.

      Communication Mode: TPM

      Error (8729): TPM in owned state, owner password is required

      *************************************

      Please check the error message above.

      *************************************

       

      I tried tpm.msc and changed the owners password but same error.  Any idea?

       

      Thanks

        • 1. Re: Can't update AMT firmware
          gfuestonx

          Try disabling the TPM then update the firmware after it completes enable the TPM.

           

          Greg

          1 of 1 people found this helpful
          • 2. Re: Can't update AMT firmware
            samintel

            I did try it and resulted in the same error.   The meinfowin shows the needed hardware is present.


             

            C:\DRIVERS\WIN\ME>MEInfoWin.exe

             

             

            Copyright(C) 2004-2011 Intel(R) Corporation. All Rights Reserved.

             

            AMT SKU Found.

            Intel(R) MEInfo Win Version:  4.2.50.1053

             

            BIOS Version:                7UET93WW (3.23 )

             

            Intel(R) AMT code versions:

                    Flash:                       4.0.3

                    Netstack:                    4.0.3

                    Apps:                        4.0.3

                    Intel(R) AMT:                4.0.3

                    SKU:                         ASF IAMT ITPM

                    VendorID:                    8086

                    Build Number:                1124

             

            Intel(R) AMT Mode:

            Link status:                 Link down

            Cryptography fuse:           Enabled

            Flash protection:            Enabled

            Last ME reset reason:        Power up

            Configuration state:         Not started

            BIOS boot State:             Post Boot

            Host Mac Address:            00-xx-yy-zz-aa-bb--cc

            Wireless MAC address:Error: Firmware status is not success

            Please check if the Wireless card is installed

            FWU Override Counter:        Always

            FWU Override Qualifier:      Always

            Wireless Driver Version:     Not Available

            Wireless Hardware Version:   Not Available

            UNS Version:                 Not available

            LMS Version:                 Not Available

            MEI Driver version:          4.2.0.1008

            MEBx Version:                0.0.0.0

            FT Version:                  4.0

            FT Build Number:             1124

            Manageability Mode:          AMT

            Local FWUpdate:              Enabled

            Secure FWUpdate:             Enabled

            TPM Vendor ID:               INTC

            TPM SPEC Version:            1.2.4.0

            TPM FW Version:              4.0

            TPM Firmware Build Number:   1124

            TPM State:                   Operational

            TPM Operational Mode:        Disabled Owned Active

            iTPM - FIPS 140-2 :         False

            iTPM - Failed Attempts Threshold:100

            iTPM - Initial lockout period:   16

            iTPM - Lockout multiplier:       2

            iTPM - Fade-out period:          3600

            iTPM - Physical presence life time lock flag :           True

            iTPM - Physical presence command enabled flag :          True

            iTPM - Physical presence HW enabled flag :               False

            TPM fuses (MCH/ICH/soft strap MCH/ soft strap ICH):      Enabled

            FW behavior on Flash Descriptor Override Pin-Strap:      Halt

            • 3. Re: Can't update AMT firmware
              gfuestonx

              You disabled it in the BIOS and got the same error (Error (8729): TPM in owned state, owner password is required)?

               

              If you did you can try this link http://technet.microsoft.com/en-us/library/cc749022(v=ws.10).aspx

               

              Greg

              1 of 1 people found this helpful
              • 4. Re: Can't update AMT firmware
                samintel

                Actually, I turned it off using tpm.msc and got the same error. So this time I tried by disabling the TPM in the BIOS and now I get this error:

                 

                Trying to connect to MEI driver.

                Communication Mode: TPM

                Error (8733): Firmware update tool failed to locate TPM device driver

                *************************************

                Please check the error message above.

                *************************************

                C:\DRIVERS\WIN\ME>

                • 5. Re: Can't update AMT firmware
                  gfuestonx

                  It sounds like you need to talk to Lenovo with this issue as we do not support the TPM.

                   

                  Thanks

                  Greg