3 Replies Latest reply: Apr 29, 2012 12:54 PM by Rauba RSS

Help! Application not authorized to run on this machine

Rauba Community Member
Currently Being Moderated

I have Dell Vostro V131 with Intel i3 but most of applications shows error that they are not authorized to run on my pc

What's the problem and how to get them to work?

  • 1. Re: Help! Application not authorized to run on this machine
    Sergio_@intel Community Member
    Currently Being Moderated

    Hello,

     

    My understanding of your problem is that you not able to launch your applications through the Intel AppUp(SM) center.

     

    Everytime you try to launch them you are getting an error message: "application not authorized for use on this machine".

     

    This error code occurs when the application is unable to communicate with the Intel(R) serviceManger.exe process.  The Intel® service Manager is required to launch Intel AppUp(SM) center applications.

     

    I'll be more than glad to help your problem

     

    What we need to do is to re synchronize your account through Intel AppUp(SM) center.

     

    Let's try some troubleshooting steps:

     

    1. Sign into your account and click on 'My profile' icon on the top of your screen

     

    2. Under the 'Personal Information' tab, where it reads 'First Name' just add a letter to it, and, immediately erase it; then, click on the Save button in order to synchronize your account

     

    3. Finally try to download your applications again.

     

    4. Sign in to the Intel AppUp(SM) center and launch your applications  again

     

    Note: If you prefer, we offer the option of chat support from http://www.intel.com/partner/support/appup/index.htm.

     

    Please do not hesitate to contact us again if you need further assistance.

     

    Regards
    Sergio S.
    Intel AppUp(SM) center Support

  • 2. Re: Help! Application not authorized to run on this machine
    Rauba Community Member
    Currently Being Moderated

    still shows that message

  • 3. Re: Help! Application not authorized to run on this machine
    Sergio_@intel Community Member
    Currently Being Moderated

    Hello,

     

    I am sorry to hear that you still have the same problem.

     

    In order to continue troubleshooting your problem, we offer the option of chat support from

     

    http://www.intel.com/partner/support/appup/index.htm.


    Through this support option we have the possibility of remotely connecting to your system, and thus troubleshoot the issue in a more efficient manner.

     

     

    Regards

    Sergio S.

    Intel AppUp(SM) center Support

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