5 Replies Latest reply: Mar 18, 2013 10:17 AM by MBV2000@intel.com RSS

    Matrix storage manager prevents run windows update

    gégé

      Hello,
      When I install the Intel Matrix Storage Manager version 8.9.0.1023  downloaded from the website, I noticed that windows update does not work  properly.

       

      The hard drive is in AHCI in the BIOS

       

      If I search update, a window informs me that the update can not be made because the service is stopped.

       

      I checked the services, and the following services are started:
      - Windows update
      - Transfer Service Background Intelligent

       

      I tried restarting the services, and the result is the same.

       

      I uninstalled Intel Matrix Storage Manager and windows update works again.

       

      How to run Windows Update when Matrix storage manager is installed?

       

      Here's my setup:
      -------------------------------------------------- -----------------------------

      motherboard: GIGABYTE
      Model Name: GA-EP45-DS4 (rev. 1.0)
      --------------------------
      Rev. Motherboard: 1.0
      Ver. BIOS: F4
      -------------------------------------------------- -----------------------------
      VGA Brand: Asus Model: GTS450
      CPU Brand: Intel Model: Q8400 Speed: 2.66
      OS: Win 7 64-bit SP1
      Brand of Memory: Kingston Type: DDRII
      Memory Size: 2048 Speed: 800
      Power: 480 W


      - Seagate ST1000FM003-9YN162
      1TB
      - AHCI enabled in the bios
      ************************************************** ********
      thank you for your help

       

      cordially