I'm writing here to send a complaint about Intel way of giving support to their customers.
Recently I decided to build a new Desktop PC and relying on Intel quality I started from the CPU and Motherboard. I carefully chose as a motherboard an Intel DX79TO with an i7 3820 CPU. Then I chose an adequate RAM, video card, hard drive, and so on, in order to have everything fitting perfectly to the CPU and motherboard. At the end I spent more than 2K euros for my PC.
When I received all the pieces, I assembled everything and I switched it on... great emotion when I plugged the power cable and pressed the power button. Suddenly after a couple of second it shut down. I took some days to figure out that the BIOS was not supporting the CPU, by reading this forum. I was not believing that a recommended combination of CPU and motherboard could not work (even switch on), especially because it was an Intel recommendation.
Ok, it happens, in the bloody edge of the technology it could happen to have those little hassles, I would prefer to be noticed before hand, but anyway I'll survive.
"Intel is a top company and it will for sure support me somehow for their mistake", I though! Unfortunately I had to regret quite soon. I had three chats with the Intel operators:
1st chat (using the web chat tool): the guy suggested me to call the local technical support. He said that is a known issue (then why the hell you are not writing it anywhere?)
2nd chat (in a phone call with the German operator): he tried with several options:
* make a BIOS update (how can I make a BIOS update if I cannot even start the motherboard?)
* put another CPU (usually I buy 1 CPU per motherboard, I don't have another LGA2011 CPU)
* go to a computer shop in your town and ask them to update the firmware (what???)
* go to locate.intel.com to find the closest Intel center (well, the closest is at around 100km away from where I live, it means 1 day off from my work, car petrol, time lost, and so on)
* send it to us but is expensive for you (does it mean that I should pay and spend time to fix your mistake?)
finally he got rid of me convincing me to have a more careful look at locate.intel.com
3rd chat: they opened a case for me and asked me to send it in england to take care about the shipment costs and in case of damage... all right, you know already... warranty, motherboard, money, all lost. I complained and the operator submitted my complaints to another department, still no answer.
I tried to write to the Quality&Reliability department, but no answer. I tried to call the closest computer store suggested by the operator in the second chat but they didn't know what I was talking about.
I tried then to call Amazon (where I bought everything) in order to get somehow some support, but the only thing I can do is to give back the motherboard. But then I should give back all what I have, because everything has been chosen starting from motherboard and CPU.
Actually I have no clue what to do: to spend money and waste time for something that is not my fault it doesn't look so fair. To give back everything and start from another system (surely another manifacturer) requires too much effort for just a piece of code that simply requires a couple of minutes to be copied.
I'm really upset and I really feel like being screwed over by Intel and the result is that I have more than 2K euros lying naked on my desk and I cannot enjoy it and start working, since two weeks, loosing slowly their worth.