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SSD Toolbox can't communicate with Intel SSD nor HDD in SATA RAID

idata
Esteemed Contributor III

I've discovered that having a direct SATA connection to Intel SSD is not enough for the Toolbox to communicate despite what the SSD product FAQ's and other instructions say. It appears that configuring mobo BIOS for RAID is yet another hurdle the application can't get over. I didn't test this w/o BIOS RAID configuration so I don't know if that works or not.

The relevant system components are entirely Intel. My Intel DX79SI mobo with i7-3930 processor is configured with one 300GB Intel 320SSD as system disk and a set of 3 mechanical drives in a RAID5 data set controlled with an Intel C600 SATA controller. It boots and runs fine. However the SSD Toolbox reports that SMART is disabled so it can't display SMART wearout and drive health data. Neither can the Toolbox view SMART data for any of the other SATA HDD in the RAID set. Given this issue I don't trust that it is properly reporting the firmware level, or that it can safely update SSD firmware if it thinks it's warranted.

It doesn't appear that Intel has posted this as a known issue in any literature, but I'm assuming this problem isn't strictly limited to my system. I'd like a response saying this is either a known issue else is known to work. We can proceed from there.

36 REPLIES 36

DShar11
New Contributor II

I know in my bios on my x79 RIVE there is a bios setting to turn on or off smart data, maybe you have the same.

I have two 520's in R0 and both are picked up by the toolbox and both give drive details and smart data even thru the raid.

idata
Esteemed Contributor III

I know in my bios on my x79 RIVE there is a bios setting to turn on or off smart data, maybe you have the same.

I have two 520's in R0 and both are picked up by the toolbox and both give drive details and smart data even thru the raid.

OMGosh, how did I know! Well, that was a long post down the tubes, you posted while I was still writing! I should of known...

DShar11
New Contributor II

Good morning parsec.

idata
Esteemed Contributor III

I have a RIVE too, but not a RAID array. I was considering two 520's too in RAID, but I don't think you can manually trim the drives. Does your optimizer (trim)work in RAID through the toolbox too? Thanks.