I'm trying to track down a USB device problem on a P45/ICH10R system running Windows 7 64-bit. I have the most recent chipset drivers, and the Automatic Update application on Intel's site says everything is up to date. In trying to eliminate the drivers as the cause of the issue, I noticed that even though the drivers for my USB Host Controllers are labelled as Intel ICH10 etc., these are actually Microsoft drivers (version 6.1.7600.16788).
I also have Windows 7 running on an Atom netbook, which has the ICH7M southbridge. This machine does not have the issue with my device - however, the USB controllers for that system are running an Intel driver, version 188.8.131.526.
After some searching, I confirmed there are no USB-related files available on Intel's site for my desktop system; in fact the INF Update package's download page specifically states "The Intel Chipset Device Software does not install drivers for AGP or USB. DO NOT DOWNLOAD THIS UTILITY IF YOUR DEVICE MANUFACTURER IS RECOMMENDING IT TO CORRECT AN "AGP DRIVER," "AGP GART," OR "USB DRIVER" ISSUE; IT WILL NOT CORRECT YOUR ISSUE."
Now the strange thing is, various driver/update websites (suspiciously, only Paid ones) DO list an Intel driver - for example, "Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A - Version 184.108.40.2065", on RadarSync ( http://www.radarsync.com/vendor/category/usb/page-4/intel_corporation ). The version numbering seems believable, but it's also possible they are just enticing people to subscribe to their service.
Can anyone shed some light on this, or verify the existence of these drivers?
In fact Intel manufactures the host controller but the driver is from Microsoft. The Intel Chipset Software Installation Utility does not install updated USB drivers. You can confirm this information at:
As a matter of fact we do not provide chipset driver updates through Intel(R) Chipset Software Installation Utility. That is not a chipset driver, that is a misconception that is explained on this article:
What you can try to do at this point would be to update the firmware of the device you are having issues with and update the BIOS of your computer. Further than this check with your USB device manufacturer for further recommendations or know compatibility issues.
The USB device is not capable of being updated (and the manufacturer has no more idea than what could be causing the issue than I do). The issue appears to be driver-related and not a device fault however, so in essence I would need to contact Intel for support for the Atom drivers, and Microsoft about the ICH10R to pursue this any further? Thank you for the information and suggestions.