1 2 Previous Next 27 Replies Latest reply on Jun 21, 2012 7:26 AM by David

    PROset wireless bluetooth software installer error please help! intel 6230

    hypertek

      Hi guys. I picked up a intel 6230 wireless card for my laptop. Got the main wireless drivers installed and the card works good for that, however I am having a issue installing the bluetooth software for it. About 75% on the install bar and I get a pop up message saying "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

       

      laptop is a Hp dv6 6135dx by the way. running custom bios to remove whitelist, I don't think it is a problem, just need to get the installer to work. Any ideas? windows 7 64 bit.

        • 1. Re: PROset wireless bluetooth software installer error please help! intel 6230
          BronsCon

          I'm having the same issue. Additionally, since I installed this card, today, I have a message popping up every 30sec or so stating that a USB device has malfunctioned. If I remove the card, the problem goes away. I'm wondering if installing this driver will possibly fix this issue (plus I'd like to have working Bluetooth) so any assistance in getting this installer to complete would be greatly appreciated by myself and, I'm sure, hypertek, as well.

          • 2. Re: PROset wireless bluetooth software installer error please help! intel 6230
            hypertek

            Yeah I also had that unknown usb device message popping up.

             

            I still have this problem, this is the message I am getting http://i40.tinypic.com/20rns7m.jpg

             

            and i tried the older installer and this is the message I am getting. http://i39.tinypic.com/ea0e28.jpg

             

            I went ahead and installed the old wifi card for now and no problems, but would love to use this 6230. I think it is just a software install issue.

            • 3. Re: PROset wireless bluetooth software installer error please help! intel 6230
              BronsCon

              I got the older driver to install, no problems. Still with the USB error.

               

              Apparently this was a reported issue with newer drivers on a specific Dell laptop that ships with this card and Intel worked with Dell to fix the issue. Dell has a specific set of drivers, both Wi-Fi and Bluetooth, that are supposed to fix it.

               

              Neither of us are using Dell laptops, but I'm going to try that pair of drivers and see what happens. I'll report back to you, including links, if it works.

              • 4. Re: PROset wireless bluetooth software installer error please help! intel 6230
                hypertek

                did bluetooth work? is it suppose to show up in device manager? i think i had an older driver set install as well but still couldnt figure it out

                • 5. Re: PROset wireless bluetooth software installer error please help! intel 6230
                  BronsCon

                  Well, it looks like it's installed, I see it in device manager, still getting the USB error, not able to use bluetooth. If I manage to get this thing working, I'll let you know what I did; don't waste your time with the Dell drivers just yet.

                  • 6. Re: PROset wireless bluetooth software installer error please help! intel 6230
                    BronsCon

                    No luck so far. It would be nice is someone from Intel could comment on this in the next few days.

                    • 7. Re: PROset wireless bluetooth software installer error please help! intel 6230
                      hypertek

                      I hope activity in this thread gets the attention of someone at intel =)

                      • 8. Re: PROset wireless bluetooth software installer error please help! intel 6230
                        BronsCon

                        I'm at a loss at this point. If you click the little tool icon in the top right of the USB error popup, you get a dialog where you can hide that notification. Obviously, this doesn't get your bluetoothe working or actually fix the USB issue, but at least you can use the wireless without being constantly harrassed by the error.

                         

                        I would really like for someone at Intel to respond and let us know if this is a known issue and, if so, is it a defect, hardware issue, or software issue (e.g. should we exchange our cards because there's something wrong with them, sell or return them because they're incompatible with our laptops, or try different drivers or apply some patch or hotfix).

                         

                        I was really excited when I found this card. Currently, I'm quote disappointed. Could someone at Intel please comment? Even if it's just to tell us you aren't aware of any issue, though we'd prefer to hear otherwise.

                        • 9. Re: PROset wireless bluetooth software installer error please help! intel 6230
                          BronsCon

                          I'm going to try to install a fresh copy of Win 7 on a spare drive I have and see if maybe it's a driver issue. If I can confirm this, I'll try troublshooting Windows driver cache.

                           

                          I'll let you know what I find.

                          • 10. Re: PROset wireless bluetooth software installer error please help! intel 6230
                            BronsCon

                            Fresh install of Win7 went off without a hitch. USB error popped up on first boot. Installed latest drivers, both bluetooth and wireless; still had USB error, no bluetooth. Restored, tried previous version of drivers; same result.

                             

                            This is 100% certainly a hardware issue. Whether it's a defect in our cards, or an incompatibility with our laptops is to be determined; either through Intel coming forward with an answer, or through exchanging these cards and trying different ones.

                             

                            I'd really like to hear from Intel before my return period expires in 3 weeks.

                            • 11. Re: PROset wireless bluetooth software installer error please help! intel 6230
                              hypertek

                              i wonder if there is any way to extract the package and figure out where the files go to, to manually install them..?

                              • 12. Re: PROset wireless bluetooth software installer error please help! intel 6230
                                BronsCon

                                I don't think that would make much difference. It installed fine on a fresh install of Win7, but I still had the USB error and no bluetooth. I'm going to look up the full specs of your laptop and compare them to mine to see if there is a common thread here.

                                 

                                I've read around the 'net about this same issue (re: USB error, with varying mention of driver install issues) but there's almost never mention of the exact model of laptop, so I don't have much to go on for this.

                                • 13. Re: PROset wireless bluetooth software installer error please help! intel 6230
                                  BronsCon

                                  I looked up your laptop's specs and it's safe to rule out anything specific to a single chipset or component, aside from the card itself. Your system is AMD-based and mine is all Intel, chipset, CPU, GPU, everything, so it's not possible to conclude that the card is incompatible with a specific piece of hardware in either of our systems.

                                   

                                  While this doesn't mean that is *IS* compatible, this lack of correllation, coupled with continued issues even on a fresh install of Windows, ruling out a software issue, strongly points to a defect in the cards we received. I was thinking it was a whitelisting issue (and with no mod for my BIOS, this would be bad for me) but, as you're running a modded BIOS and having the same issue, I think we can rule that out, as well.

                                   

                                  I don't think there's much point in continuing this discussion until someone from Intel (hopefully) comments on Monday. For now, I think the best course of action is to excange our current cards as defective, since everything up to now points to that being the most likely scenario. If the replacement cards exhibit the same issue, at that point, we should pressure Intel further for an answer.

                                   

                                  For reference, my laptop os a Toshiba C655-S5195, based on the Intel HM55 Express chipset, Core i3 M380 @ 2.53Ghz, Intel integrated graphics, and the most recent BIOS update (I was 2 versions behind when I installed this card, I iterated through the versions hoping that one or the other would solve this issue -- no dice). That should be all the relevant info for anyone else who might wish to look into this further.

                                  • 14. Re: PROset wireless bluetooth software installer error please help! intel 6230
                                    BronsCon

                                    hypertek, can I ask you there you purchased your card? also, if you can supply the full model # listed under the text "Intel Centrino Advanced-N 6230" on the card itself (should start with "62230", mine is "62230ANHMW"), the TA # (probably starts with "G") also from the card itself, as well as the FCC ID and IC numbers, listed immediately below the model #, I would like to compare our cards at that level.

                                     

                                    I have contacted my seller (ANTOnline) for a replacement and will compare both cards when I receive that replacement (which hopefully will work). Just in case a replacement doesn't solve the issue, we should record as much information as possible about each card, current and repalcement, we use during testing, in case it is an issue with the card and not jsut a defect in our specific cards. The more cards (and laptops) we can replicate the issue across, in that case, the better we can help Intel to solve it, either with a new revision of the hardware or a possible software patch.

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