2 Replies Latest reply on Jan 15, 2012 6:06 AM by Fantauzzi

    Mass Effect 2 crashes with HD Graphics 3000


      Steps to reproduce the issue:

      1) Install and start Mass Effect 2 (I downloaded it from Steam)

      2) While in play, press the Esc button to access the game menu

      3) The game crashes with an error in igdumd32.dll

      The problem is systematic.


      The system is a Lenovo L520 with Intel HD Graphics 3000, running Windows 7 Professional 64-bit, with the latest available graphics driver, version (version .2559 is not available from Intel web site anymore, as far as I can tell).


      Intel reports the game as playable with HD Graphics 3000, see http://www.intel.com/support/graphics/intelhdgraphics3000_2000/sb/CS-032052.htm

      I have seen other users reporting the same issue. Is there any known workaround, or a fix coming up from Intel?



      Here below the crash report from Windows and the system configuration:


      Problem signature:
        Problem Event Name:    APPCRASH
        Application Name:    MassEffect2.exe
        Application Version:    1.2.1604.0
        Application Timestamp:    4bd611db
        Fault Module Name:    igdumd32.dll
        Fault Module Version:
        Fault Module Timestamp:    4e5e8fd6
        Exception Code:    c0000005
        Exception Offset:    0005c570
        OS Version:    6.1.7601.
        Locale ID:    2057
        Additional Information 1:    01bf
        Additional Information 2:    01bf342c2a3a9018ca1b1e44ba5fecdd
        Additional Information 3:    7bdd
        Additional Information 4:    7bdd70dc18e92aafb112222b6e71d745


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      Here the system configuration:


      Intel(R) HD Graphics 3000




      Report Date:            1/10/2012
      Report Time[hr:mm:ss]:        23:14:31
      Driver Version:  
      Operating System:        Windows 7  Service Pack 1(6.1.7601)
      Default Language:        Italian (Italy)
      DirectX* Version:        10.1
      Physical Memory:        8032 MB
      Minimum Graphics Memory:    128 MB
      Maximum Graphics Memory:    1760 MB
      Graphics Memory in Use:        215 MB
      Processor:            Intel64 Family 6 Model 42 Stepping 7
      Processor Speed:        2494 MHz
      Vendor ID:            8086
      Device ID:            0126
      Device Revision:        09