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Unable to update graphics driver

idata
Employee
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Looking for some help in updating my graphics drivers... The computer is about 1 year 4 months old. It is a Dell kit with Intel Core I5. You can fancy a look at all those specs in my dxdiag which will be below. For the last month or so my computer has been hanging while playing "League of Legends", I thought initially it was my latency as my ping has been as high as 400ms... (average 75-100) but the whole screen is actually freezing; not just characters and enemies. I can't move the camera or click any of the buttons on the screen. Anyways, read on their technical forums 99% of the time this is due to out of date graphics drivers. I checked my dxdiag and noticed mine were still original... not updated since October 09. For whatever reason when I try to update these through the Intel download center is is not allowing me.  

http://downloadmirror.intel.com/20676/a08/Win7Vista_64_152252.exe http://downloadmirror.intel.com/20676/a08/Win7Vista_64_152252.exe

 

I believe this is the link I should be downloading for my computer but I could be mistaken.

When I try to install this file it says it is not compatible with my computer. I've tried the 32-bit version as well... When I try to auto-update on the Intel website it tells me I have some incompatible custom driver (this can't be the case) and that I would need to contact the manufacturer to obtain the proper driver.

From Intel:

Intel System Identification Utility Reference Number: 0082 7521

 

Date Created: Friday, December 23, 2011 3:54:12 PM

 

BASIC SYSTEM INFORMATION Computer ManufacturerDell Inc.Computer Model08CNC9Operating System (O/S)Microsoft Windows 7 Home Premium EditionOperating System Build (O/S)(build 7600), 64-bitOperating System (version)6.1.7600System RAM3.8 GBCD or DVD DeviceHL-DT-ST DVD+-RW GT30N ATA DeviceSystem Hard Drive OverviewSystem Total Storage Size:455.9 GBLocal Disk C:455.9 GBUsed space:274.5 GBFree Space:181.4 GB GRAPHICS INFORMATION Graphics Product [1]http://www.intel.com/p/en_US/support/highlights/graphics/hdgraphics Intel® HD GraphicsGraphics Driver Versionnot detected3D AccelerationYesHardware Transform & Lighting SupportYesVideo Memory1.7 GBVertex Shader Support4.0Pixel Shader Support4.0Microsoft DirectX* Version11.0 MOTHERBOARD INFORMATION ManufacturerIntelModel08CNC9AA NumberA01BIOS VendorDell Inc.BIOS VersionDell Inc. A01BIOS Release Date11/06/09System Memory3.8 GBBuilt-in Audio Driver Componentnot detectedBuilt-in Audio Driver Version6.1.7600.16385 PROCESSOR INFORMATION ManufacturerIntelModelIntel(R) Core(TM) i5 CPU M 430 @ 2.27GHzIntel Processor analysis toolsnot detected</t...
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idata
Employee
653 Views

Having same problem with my laptop. Hp Pavilion dv6-2150. Same exact message under graphics driver. Anyone help?

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idata
Employee
653 Views

SOLVED (I hope)

Ok, try this, go to HP and download their latest custom driver... then go back to intel and download this :http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20676&ProdId=3231&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20676&ProdId=3231&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

I'm using a Toshiba R835 and this worked for me. I'm now running .2559.

Here's the toshiba custom driver i downloaded first before the intel one.

http://cdgenp01.csd.toshiba.com/content/support/downloads/tc00346100l.exe http://cdgenp01.csd.toshiba.com/content/support/downloads/tc00346100l.exe

Let me know if that solved it.

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idata
Employee
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Nope didn't work. I even went as far as un-installed the default graphics driver put the custom one from HP on and then the one you linked. Still nothing. I called HP and they refuse to do any kind of support over the phone becase they think thier driver is current.

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idata
Employee
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OK DOKE,

Last hurrah, try downloading the .zip version of .2559 and then uninstall the driver from the device manager. Then reinstall using the "HAVE DISK" function in the device manager.

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