2 Replies Latest reply on Dec 22, 2011 12:52 PM by sschu

    Problems with Intel HD Graphics on Lenovo X220 Tablet

    sschu

      Hello,

       

      we do have two Lenovo X220 Tablets with integrated Intel HD Graphics.

      On one of them today the following problem occured (perhaps auto-updated the drivers while having been connected to the internet):

       

      While booting the internal display works just fine. But after the Windows 7 (64bit) Logo was shown, the internal display blacks and only the external VGA-connected monitor works. Switching between external, extended and internal works fine (if external is the only selected display to use, the resolution is higher than in clone-mode). In extended-desktop-mode I can move the mouse out of the external display to the internal screen, but can't see it there...

      The background-light is on, so it is activated. When switched to external display only-mode, the background-light of the internal display switches off.

      Uninstallung Intel HD-graphics works to get back a usable Windows-Laptop but isn't satisfying.

      The previous driver which I can download on the Intel-website doesn't work, too. And Lenovo-Update offers an Intel GT1/GT2-Driver, which doesn't solve the problem, too. Though it is no damage of hardware, only software problem, I don't know who to get into contact with: Lenovo or Intel. Who can solve the problem?

      After the christmas days/New Years Eve the notebook has to be usable again for being used in the lectures of our faculty...

       

      Here the hardware information, I can get from the Intel-Driver:

       

      Info about internal display:

       

      General information:
      Display type: digital
      Serial number: LEN40E2
      DDC2-Protocol: supported
      Gamma: 2,2
      Connection-Type: LVDS
      Machine-Type: Notebook
      
      maximum image-size:
      horizontal: 11,02 Inch
      vertical: 06,30 Inch
      
      Support for power-management:
      Standby: supported
      Hibernate: supported
      Activ-off-Mode: supported
      
      Supported modes:
      1366x768 (60Hz)
      

       

       

      Systeminformation:

      Intel(R) HD Graphics 3000
      
      
      
      
      Report Date:            12/21/2011
      Report Time[hr:mm:ss]:        19:0:23
      Driver Version:            8.15.10.2538
      Operating System:        Windows 7  Service Pack 1(6.1.7601)
      Default Language:        German (Germany)
      DirectX* Version:        10.1
      Physical Memory:        3979 MB
      Minimum Graphics Memory:    64 MB
      Maximum Graphics Memory:    1696 MB
      Graphics Memory in Use:        155 MB
      Processor:            Intel64 Family 6 Model 42 Stepping 7
      Processor Speed:        2492 MHz
      Vendor ID:            8086
      Device ID:            0126
      Device Revision:        09
      
      
      
      
      *   Processor Graphics Information   *
      
      
      Processor Graphics in Use:        Intel(R) HD Graphics 3000
      Video BIOS:            2089.0
      Current Graphics Mode:        1024 by 768
      
      
      
      
      *   Devices Connected to the Graphics Accelerator   *
      
      
      Active Monitors: 1
      Active Notebook Displays: 1
          *    Monitor    *
      
      
      Monitor Name:            PnP-Monitor  Standard 
      Display Type:            Analog
      Gamma Value:            2,2
      DDC2 Protocol:            Supported
      
      
      Maximum Image Size:
      Horizontal:            16,14 inches
      Vertical:            12,20 inches
      
      
      Monitor Supported Modes:
      640 by 480 (60 Hz)
      640 by 480 (75 Hz)
      720 by 400 (70 Hz)
      800 by 600 (75 Hz)
      800 by 600 (60 Hz)
      1024 by 768 (75 Hz)
      1024 by 768 (60 Hz)
      1152 by 864 (75 Hz)
      1280 by 1024 (60 Hz)
      1280 by 1024 (75 Hz)
      1600 by 1200 (60 Hz)
      
      
      
      Display Power Management Support:
      Standby Mode:            Supported
      Suspend Mode:            Supported
      Active Off Mode:        Supported
      
      
      Raw EDID:
      00 FF FF FF FF FF FF 00 10 AC 20 A0 4C 4D 41 31 
      03 13 01 03 0E 29 1F 78 EE EE 91 A3 54 4C 99 26 
      0F 50 54 A5 4B 00 81 80 A9 40 71 4F 01 01 01 01 
      01 01 01 01 01 01 48 3F 40 30 62 B0 32 40 40 C0 
      13 00 6F 13 11 00 00 1E 00 00 00 FF 00 47 33 35 
      38 48 39 31 45 31 41 4D 4C 0A 00 00 00 FC 00 44 
      45 4C 4C 20 32 30 30 37 46 50 0A 20 00 00 00 FD 
      00 38 4C 1E 53 11 00 0A 20 20 20 20 20 20 00 0D 
      
      
          *    Built-in Display    *
      
      
      Monitor Name:            Wide viewing angle & High density FlexView Display 1366x768
      Display Type:            Digital
      Gamma Value:            2,2
      DDC2 Protocol:            Supported
      
      
      Maximum Image Size:
      Horizontal:            11,02 inches
      Vertical:            06,30 inches
      
      
      Monitor Supported Modes:
      1366 by 768 (60 Hz)
      
      
      
      Display Power Management Support:
      Standby Mode:            Supported
      Suspend Mode:            Supported
      Active Off Mode:        Supported
      
      
      Raw EDID:
      00 FF FF FF FF FF FF 00 30 AE E2 40 00 00 00 00 
      00 14 01 03 80 1C 10 78 EA D4 E5 95 59 57 8B 28 
      20 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 
      01 01 01 01 01 01 8A 1B 56 7C 50 00 14 30 21 20 
      25 00 15 9C 10 00 00 1B 8A 1B 56 7C 50 00 14 30 
      21 20 25 00 15 9C 10 00 00 1B 00 00 00 0F 00 8C 
      09 3C 8C 09 3C 1E 0A 00 30 E4 D8 02 00 00 00 FE 
      00 4C 50 31 32 35 57 48 32 2D 53 4C 42 31 00 B8 
      
      
      * Other names and brands are the property of their respective owners. *
      

       

      We use normally 1024x768 resolution with letterbox to be compatible to the beamer in 4:3-resolution, but switching back to the native resolution doesn't solve the problem, either.

        • 1. Re: Problems with Intel HD Graphics on Lenovo X220 Tablet
          Diego_Intel

          Hello,

           

          The drivers that are provided through our web site and most of the drivers provided through Microsoft* Update driver wizard, are generic drivers that are not customized for Original Equipment Manufacturer systems.

           

          We always recommend on using the drivers provided directly by your system manufacturer instead of using generic drivers, specially when using tablet or similar computers.

           

          In this case, I suggest you to uninstall the generic driver you loaded and use the drivers directly provided by your Original Equipment Manufacturer. To contact them you can refer to:

           

          http://www.lenovo.com/contact/us/en/

           

          In addition you can try setting the system to a previous restore point or use the restore CD or DVD that comes with the computer.

          • 2. Re: Problems with Intel HD Graphics on Lenovo X220 Tablet
            sschu

            The previously uses drivers were the original lenovo. Using the Intel drivers was a trial to solve that issue.

            After Xmas I will try a reinstall from scratch.

             

            Happy Xmas

             

            Sven