1 Reply Latest reply on Dec 14, 2011 10:57 AM by jake_friz

    not able to take the remote of the vPro provisioned machines using Intel KVM

    Govind

      We are facing issues wherein we are not able to take the remote of the vPro provisioned machines using Intel KVM as it gives error message shown in below mail trail. We need help for the same.

       

       

      Error.jpg

        • 1. Re: not able to take the remote of the vPro provisioned machines using Intel KVM
          jake_friz

          I am not familiar with that KVM Viewer, but here are some questions and debugging steps that might help figure it out. First, is it failing on all systems or just some of them? It looks like you're using TLS, am I right? Also, are you using digest or kerberos credentials?

           

          For debu, try it again on a failing system. Then, try AMT's webUI (https://<FQDN>:16993). Be sure you can connect, that there's no cert error, and that you can log in.

           

          If that works, something is most likley going wrong with your viewer. For debug, try RealVNC Viewer plus. It has a 90 day trial license.

           

          If the web UI fails to connect, try pinging the AMT system by IP and FQDN to be sure it's reachable and that the DNS <-> IP relationship is right. Note: Windows firewall will block pings, so turn it off temporarily on the AMT system.

           

          If the cert or login fail on the webUI, then that's most likley the issue with the viewer as well.