2 Replies Latest reply on Apr 4, 2012 7:51 AM by WantsECConDX58SO2

    DX58OG 24 GB Ram problem


      Hi, I has a 24 GB configuration with:






      At start works fine but 2 days after the computer freeze at boot, then I remove the ram from the seccondary tri-slots and I can boot but only w/12 GB RAM... there are some reason for that or I buy the wrong RAM?....


      I can see that exist: KHX1600C9D3K3/12GX are a difference with RAM selled as dual or tri channel?... or is only the channel marked by the MoBo?


      Thanks for your time for read this, I need help on thi theme, Thanks!



        • 1. Re: DX58OG 24 GB Ram problem

          You may want to check that the memory is running at the supported speed and voltage, otherwise the memory controller on the processor is being damage and this could be the main reason why you are experiencing system freezes. Doing some research on the memory listed, seems it runs at 1600MHz with 1.65V.


          Please bear in mind the memory controller is now located on the processor and all processors with a memory controller support memory running at 1.5V.


          Since I am not seeing the model number of processor, you may want to first check yourself for the specifications on it for compatibility data at the following site:



          The speed supported by your processor is listed on the main product support page while the voltage information will be listed under the datasheets since this value applies for all Intel® processors with a memory controller on them.


          If the memory is fully compliant with your processor specifications, you may want to:


          * Make sure you have the latest BIOS version of your motherboard in order to load the latest micro code available for your processor for a proper recognition of it. Downloads for your motherboard can be found here: http://downloadcenter.intel.com/


          * Test your power supply, make sure this is properly working and also, make sure you have enough wattage for your entire system configuration.


          * Test one memory stick at a time on each of the slots in order to look for defective memory slots/modules.


          *Test your system outside of the case and test it on a non-conductive surface in order to discard grounding conflicts.


          * Verify that your processor is being properly recognized; you can run the Intel® Processor Identification Utility in order to do so. Please find the respective download here: http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=7838


          *Confirm your processor is not only being properly recognized but also, properly working. Please feel free to run the Intel® Processor Diagnostic Tool which verifies your processor functionality and can be found at: http://www.intel.com/support/processors/sb/CS-031726.htm

          • 2. Re: DX58OG 24 GB Ram problem

            Hello Karla,


            You seem to be a member of the Intel staff, so, can you please tell me if ECC support has been fixed on the DX58SO2 ?


            I am using compatible processor and RAM, but no ECC feature is available in BIOS although all the specs clearly state that the DX58SO2 supports ECC.


            Please let me know what BIOS Version enables ECC and feel free to post any screen shots showing where/how to enable ECC on the DX58SO2.


            Thanks !