1 of 1 people found this helpful
I'd get back to your supplier and tell them of your troubles. Normally it's a staightforward process fitting the Intel heatsinkfan to the CPU (and it comes with its own heat transfer compound film applied so 3rd party products aren't needed). Perhaps you've been sold a poorly fitting aftermarket one instead? Once you have this problem resolved then things should be fine. I'm not familiar with anything other than Microsoft Operating Systems so if the software itself turns out to be problematic, someone else may be able to help.
I first contacted Tiger Direct and they told me to call Intel.
The Heat Sink and fan are labeled as Intel and came with the processor.
So did you read the instructions that come with all the Intel bits you bought? I'm wondering why you used Arctic Silver? If anything's not clear enough after reading all the instructions and you still can't get it all to go together exactly and work properly, it might be worth paying for the services of a professional to sort it out? I'm not sure what else to suggest sorry.