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The problem you are having could be related to the device being disabled from the BIOS. You see, our Intel(R) HD Graphics Controller is integrated to your processor, so if the graphics controller had failed, you would probably have a dead processor as well.
I can recommend contacting Alienware to find out if a similar problem has been reported on their systems. From our part, we can recommend a BIOS update, and attempting to load the driver download available from the manufacturer's website.