1 2 Previous Next 18 Replies Latest reply on Dec 5, 2011 10:29 AM by kv66

    Brand new Install - Core i5 2500K cannot install video driver

    naddie

      I am building a new system and having problems right after installing the Intel video driver.

       

      Gigabyte Z68MA-D2H-B3 moterboard

      Core i5 2500K (Intel HD 3000 video)

      Windows 7 Ultimate 64-bit

      Hitachi 640 GB SATA HDD (laptop drive)

      USB DVD-R/W drive (LiteOn)

       

      So far, I would install all the drivers, and Windows would just not boot up correctly.  I narrowed it down to the video driver.

       

      Seems that after installing the video driver, I would be staring at a black screen with a mouse cursor (I can move mouse cursor).

       

      It doesn't matter what version of the driver I install.  I tried the one that came on the CD, Gigabyte's website, Intel's website (both the March and April one - April being the latest version).  All produce the same thing (thank goodness for System Restore).

       

      Right now, I have to stick with running with the Standard VGA driver.

       

      I am currently using the VGA port.  I plan on using the HDMI port since this will become my Windows Media Center HTPC.

       

      Any help would be appricated.  Otherwise, I will be returning everything.

        • 1. Re: Brand new Install - Core i5 2500K cannot install video driver
          naddie

          I also tried installing all the updates including SP1.  Again, the video would bomb if I install the video driver on the next reboot.  The Microsoft driver that comes from their Windows Update would also causenthe same problem. Could it be a faulty APU?

          • 2. Re: Brand new Install - Core i5 2500K cannot install video driver
            kv66

            I don't think that it is any fault on the motherboard. I have the same problems and reading all the posts its a driver problem. Since Robert_U closed down a post on this subject on august 9, there is no response anymore from Intel on this subject. It is not clear if Intel is still working on the subject; disappointing. Hope that Robert_U can tell us a little bit more.

             

            I send my board back to the retail seller, who tested the board. Got it back, the board is working correctly acc. their tests. I specifically asked if they loaded all the drivers; they told me they did. They claim that it could also my monitor or TV, which causes the problem.  I  very much doubt that now, but can not exclude this. Anyway, if you sent the board back be sure to make a clear agreement how they will test it; better still,  be present during testing if possible.


            • 3. Re: Brand new Install - Core i5 2500K cannot install video driver
              Yups

              Could be also a faulty integrated graphics unit on the CPU, difficult to say.

              • 4. Re: Brand new Install - Core i5 2500K cannot install video driver
                hjvnoort

                I ve likely the same problem with mij i5 2500k on a GA-Z68X-UD3H-B3 Motherboard. I ve installed w7 and al the drivers many times this week but the system became very unstable after installing the video driver. He random restarts without warnings or BSOD. Im running the latest bios (f8) and the latest firmware for mij SSD Agility 3 (2.11).

                 

                With the W7 VGA-driver the system is working ok. I now will try an PCIe videocard to see what happens.

                • 5. Re: Brand new Install - Core i5 2500K cannot install video driver
                  kv66

                  I have installed now a ASUS HD6450 videocard. Works fine, but I had to deactivate the intel driver in the control panel. Otherwise the system craches.

                  • 6. Re: Brand new Install - Core i5 2500K cannot install video driver
                    hjvnoort

                    I ve tried everything for a week now. (I build the system a week ago with all new components) Sleepless nights. Now i ve installed my old Geforce 8600GTS and the system works perfectly. I m running burn in test for one hour now and nothings stops the system anymore.

                     

                    But i ve designed my system to work with the onboard video. I dont know what to do. RMA or better drivers?

                     

                    System:

                    MB: GA-Z68X-UD3H-B3

                    Proc. : i5 2500K

                    Cooler: Shuriken Rev B

                    Mem: Corsair Vegeance memory

                    SSD: Agility 3

                    HDD: WD 320 GB

                    PSU : Zalman 500-HP

                    Case: CM Enforcer Storm

                     

                    I ll wait for the real solution.

                    • 7. Re: Brand new Install - Core i5 2500K cannot install video driver
                      kv66

                      Is the Intel driver active or did you have to disable it?

                       

                      @Yups

                      Indeed it could be the GPU. But how can you check that. I don't have spare processors laying around.  Is there a piece of software which one can run? On the otherhand, when I disable all video drivers, remove the separate video card and run the system with the standard windows video driver, it works. Is the GPU in such a case not operating? Is the CPU part of the processor than taken care of the video?

                      • 8. Re: Brand new Install - Core i5 2500K cannot install video driver
                        naddie

                        I was able to reproduce the problem to the tech at Fry's Electronics.  We swapped the CPU with another NIB Core i5 2500K with the same results.  I brought my own HDD with a completely updated Windows 7 install sans video driver (using the Standard VGA driver).  The tech installed the video driver, and on the next reboot - black screen with a movable mouse cursor.

                         

                        He convinced me to buy a different board (the Gigabyte board I bought was the last one), and I chose a comparable Asus for $30 more.  Of course, they wanted another $10 to do tests at the bench, so I decided to return everything.  The deal just didn't turn out to be a deal after paying for two tests and the $30 price difference.

                         

                        I'll wait until Intel gets their act together before I decide on going forward with this project.

                         

                        Thanks for all the similar stories.  Good to know I'm not alone.

                        • 9. Re: Brand new Install - Core i5 2500K cannot install video driver
                          kv66

                          Well, that the nice thing about the internet/communities, just as the song says: You never walk alone.

                           

                          Maby Intel is aware but won't tell, otherwise I hope that Intel will wake up soon/again.

                          • 10. Re: Brand new Install - Core i5 2500K cannot install video driver
                            hjvnoort

                            With my old Geforce Card all is working well. But now i ve the onboard enabled again and init it first in BIOS. The Intel-driver installs automatic and the onboard works stable for the first time in a week of many many installs. De Geforce is running as well but i plugged in at the onboard video.

                             

                            Can someone explain whats happening?

                            • 11. Re: Brand new Install - Core i5 2500K cannot install video driver
                              kv66

                              What do you mean by : init it first in the BIOS. The Onboard VGA is set to "auto" in my case. The other two settings are" Always enable" and "Enable if ext PEG". Which setting are you using?

                               

                              Could you desribe exactly in which order you proceed. It looks like that you first removed the Intel driver completely, than set someting in the BIOS, bootup and the Intel driver loaded itself? Which version of the Intel driver is installed?

                               

                              Did you load the latest BIOS version as well?

                               

                              If I know how you did it, I can try it with my board as well. I have in principle the same board, only with an intergrated SSD ( Z68XP-UD3-iSSD)

                              • 12. Re: Brand new Install - Core i5 2500K cannot install video driver
                                hjvnoort

                                I ve the latest bios F8 in my case.

                                 

                                I set back de vga driver (comes with windows) to run without problems with the onboard video.

                                 

                                I installed de Geforce and set the onboard vga tot Enable If No Ext PEG and set de BIOS option 'Init display first' to PCIE x16. After rebooting windows installed the drivers for the geforce and it works fine.

                                 

                                After this i changed the 2 bios values to resp. Always enable and Onboard. Change from output connector to the onboard and start up again. Windows installs the Intel driver (maybe after update) and the onboards works.

                                 

                                I realy don't know why but for me its working now.

                                • 13. Re: Brand new Install - Core i5 2500K cannot install video driver
                                  naddie

                                  I'm such a sucker for the Sandy Bridge.  After seeing the low power consumption, I couldn't sleep knowing that awesome was only another trial away.  I bought myself an ASRock Z68 Pro3-M and another Core i5 2500K, this time from Microcenter.  I bought memory from Newegg this time, but since I can't wait, I'm borrowing some DDR3 from a friend so I could give it another go.

                                   

                                  Will report back my findings.  I'll even see if I can replicate your process with this mobo.

                                  • 14. Re: Brand new Install - Core i5 2500K cannot install video driver
                                    Serzhe

                                    And what a result? I'm from Russia, but we have same problems(( What kind of real solution this problem?  The system works successfull with intel driver with Win 7 32 bit, but not with Win 64 bit.

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