cancel
Showing results for 
Search instead for 
Did you mean: 

8/13 Update on "Bad Context 13x Error" for Intel SSD 320 Series

idata
Esteemed Contributor III

Status:

Intel has reproduced, identified root cause, and developed a firmware update which addresses the Bad Context 13x Error being discussed on the Communities site and elsewhere.

Response plan:

The new firmware update is in final validation testing and is targeted for release on Intel® Communities within the next two weeks. Intel takes firmware updates and issues of reliability very seriously and is taking extra steps to support a smooth release. We appreciate your patience.

What should I do if I have not experienced this issue?

To minimize occurrence, if a system requires a shut down, Intel recommends using that system's standard power shut down sequence. As with any storage device, Intel recommends users frequently back up their data. Download and install the new firmware when it is available. As with our previous firmware updates, a secure erase is not required.

What should I do if I have experienced this issue?

If you have already experienced a drive failure or encounter this problem before the firmware update is released, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) for an SSD replacement. An alternative option is to use the Intel ® SSD Toolbox or similar tools to perform a secure erase in order to restore the SSD to an operational state; all data will be erased. After secure erase, update your SSD with the upcoming firmware. The pending firmware update will not recover user data.

Background:

For users unfamiliar with the issue, an Intel SSD 320 Series drive may exhibit a drive capacity of 8MB and an electronic serial # field containing a message of "BAD_CTX 0000013x" due to an unexpected power loss under specific conditions. Once this error occurs, no data on the SSD can be accessed and the user cannot write to or read from the SSD.

Rgds,

Scott

Intel Corporation

177 REPLIES 177

idata
Esteemed Contributor III

Thanks!

Vegan
New Contributor III
New Contributor III

Thanks for the update

idata
Esteemed Contributor III

Thank you, now and I can buy this drive with peace of mind.

My only question is how do I update the firmware when it comes out?

Is it done inside Windows 7 or do I have to boot into something weird?

Or at what date can I buy an ssd from intel and assume it will be shipping with the new firmware?

Thanks,

Sapan

Vegan
New Contributor III
New Contributor III

Being as cynical as I am I would wait until after the firmware is released to be safer.

Of course I would recommend a HD to use as a backup in case the unthinkable happends