Is these system provisioned or only waiting for provisioning?
If you can run the AMT Diagnostic Tool (aka. AMT DiagTool) in one of these HP 7800 machines that is presenting this behavior, we can try to find the root cause and a way to fix it in mass.
I checked quite a few of these affected clients and none of them are provisioned, probably because amt provisioning is so dependent on dns ???
I took a look in the mebx of a few of these systems and the hostname section shows hpsystems wich is the default the mebx comes with
seem like this mebx hostname of hpsystems is not getting updated with the os hostname and is being passed to the forward dns. they all come up the same way in dns(reverse lookup)....hpsystems.fqdn and they are all 7800's
I ran the AMT diag tool you sent me on a few clients and the test passed.
let me know
For sure that PKI provisioning is completely DNS dependent.
In your AMT Diag run try, did you fill these two information:
It's really important that vPro client machine check if server certificate match with DHCP configuration. Server Certificate is important just in case the SCCM provisioning failed after the first phase of provisioning.
This test is rock solid.
Hi Bruno, i figured out a way to fix this issue.
fyi to others that may encounter this problem on a HP dc7800
1. update system bios to latest version
2. update mebx to latest version
3. delete dns entry on dns server
4. force a registerdns on client
5. force provisioning on client
worked for me anyways.
thanks for your help.