9 Replies Latest reply on Apr 3, 2013 11:42 AM by Diego_Intel

    Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.

    segmentationfault

      I've got a laptop running a Core i7 2720 as well as an NVIDIA GeForce GT 555m card.  Perhaps I don't understand this as much as I should, but it seems to me that nearly every graphical aspect of my laptop depends on the onboard graphics provided by Intel.  Anyway, I'm having trouble connecting to a TV via HDMI (an Insignia 26'' TV).  When I have the HDMI cord connected to both places and the input correctly set on the TV, I cannot use the TV as an external display at all.  Nothing works - Windows key + p, NVIDIA control panel, Intel HD graphics control panel, Win7 "Screen resolution" - none of these can configure the external display even though the TV is definitely connected correctly.  Strangely, when I change the TV's input to accept the other HDMI input (which is connected to a cable box), the laptop magically finds the TV and gives me options in the NVIDIA control panel and in Windows 7's "Screen resolution" options.  Intel HD graphics control panel still doesn't provide any options for external displays at this point, which makes me think Intel is the weak point.  Even so, the options available are entirely useless because it's not like the TV is in the correct input mode - it's not, but my laptop can still detect the TV.  At this point, if I switch back to the correct input mode on the TV (the other HDMI input), the laptop's graphics are exported to the TV for about 10 seconds, then it pretends the TV is completely disconnected even though I haven't touched anything.

      To further my belief that the Intel HD graphics is screwing things up, I tried connecting to the TV via HDMI, making sure the input was correct on the TV (the connection is correct at this point), then disabling the "Intel HD Graphics Family" display adapter in Device Manager.  Sure enough, the laptop immediately projects graphics up to the TV - my guess is that the 555m card takes over at this point and actually works, but I'm not sure why it works.

      On top of all of this, my laptop was able to connect to this TV last week just fine.  I think I had to restart to get it to recognize the TV when I tried it (which none of my other laptops have to do), but it was working, and I've changed nothing since then.  Just now, I've updated the drivers, getting them from Intel's website, but nothing has changed.  I've searched around and seen issues with the latest driver and some TVs, but it's not the same as my issue.

      I know this is complicated, but does anyone have any idea what's going on?  Any ideas on how to fix this mess?

        • 1. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.

          I'm having the exact same problem. I guess this is what you get when you buy Intel. If this was AMD I wouldn't be having this problem. Even if I did have an issue, they would at least provide some support!

          Well how about it Intel? Any thoughts? It's been 9 days since the first guy posted this question.

          • 2. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
            CarWiz

            I didn't know Intel made laptops. What model do you have? 

            • 3. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.

              Same problem on my Desktop PC with Asrock H67M-GE and Core I5 2400 Intel HD Graphics 2000 windows 7ultimate x64 sp 1

              I have tried every major driver from other posts on intel communities I contacted Intel tech support NOTHING!

              What I get was just this reply:

              We have tested computer with an Intel® HD  Graphics 2000 using the driver 8.15.10.2361, using Microsoft*  Windows* 7 x32 with clone display and extended display using the Samsung monitor and cables and the system works fine.

               

              At this point we suggest you to refer to your  motherboard manufacturer directly for further troubleshooting assistance  on this issue.

               

              How I think, if after uninstalling Intel driver my HDMI TV works fine there no problem with my MB it's Intel driver problem  Or I'm wrong?

              • 4. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
                CarWiz

                All I can say is that HD 2000 works on the Intel motherboard with Intel drivers. I use a 22" LCD (DVI)  for the boot and desktop display and, on occasion, a 24" LCD (HDMI) TV for an extended desktop and WMC. I suspect your problem is with using Intel drivers on a non-Intel motherboard. You should be using the drivers supplied by your motherboard manufacturer. If there's a problem with their drivers, you should take it up with them. It wouldn't be the first time a board manufacturer didn't implement or support a CPU feature correctly. Why blame Intel? HD 2000 works and it works great.

                • 5. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.

                  To try assist ill add my support call to this thread, sounds very similar to my problem. hopfully if we get a few people on the same page we can get some actual help instead of "return a perfectly functional part BS"

                   

                  When i update the graphics driver or change a setting that applies to the HDMI adapter the confirmation message box pops up and says everything is fine, when i restart no HDMI signal is displayed on screen after the windows boot logo (assume when the graphics driver is started)

                   

                   

                  To: Intel

                  From: "Chris Matthews"

                   

                  The graphics processor works fine so does the motherboard, simply returning this device is not the answer and would cost Intel and Zotac money that does not need to be spent. It will also cost me time and money to post, as well as carbon that does not need to be thrown into the atmosphere.......

                   

                  Is it possible to escalate this call to someone who knows how to modify the registry settings for the HDMI output so i can put it back to 59Hz refresh (the last known good configuration) i think i know where they are but settings are in HEX format so i want some guidance to change them back to 1080p@59Hz

                  with 32Bit colour.

                   

                  I'm unable to change this with DVI or through Remote Desktop Protocol via the Intel graphics driver software because the driver software displays only configuration settings for the current output.

                   

                  I will be able to fix this problem if I format my computer, but I have done this many times for this exact problem. So this tells me the uninstallation program Intel included with its graphics driver does not remove all traces of the driver - leaving some reference to the incompatible settings for the HDMI output.

                   

                  So to save everyone time and money I would like to fix the source of the problem, the driver configuration for HDMI output in the registry.

                   

                   

                  Thank you.

                   

                   

                   


                  Date: Wed, 20 Jul 2011 06:44:40 -0700
                  From: SUPPORT.REPLIES@MAILBOX.INTEL.COM
                  Subject: {ticketno:[8000287003]} - Your Intel Customer Support Inquiry
                  To: “Chris Matthews”

                   

                  Hello Mr. Mattews,

                   

                  Thank you for contacting Intel Technical Support.

                  At this point it could be a problem with the HDMI port located in the motherboard, or the graphics controller located in the Processor.

                   

                  My recommendation is to replace the motherboard first, and if the issue persist replace the Processor with place of purchase, or you can do it with us as well.

                   

                  Sincerely,

                  Michael U.

                   

                  Original Text

                   

                  From:

                  “Chris Matthews”

                  To:

                  support.replies_@mailbox.cps.intel.com

                  CC:

                  Sent:

                  07/19/11 14:14:53

                  Subject:

                  RE: {ticketno:[8000287003]} - Your Intel Customer Support Inquiry

                   

                  Hi Micheal,
                  I have tried the application in programs and features but this does not solve my problem.

                   

                  I have tried other cables and this cable in other devices, also this pc with other Televisions the screen out put the bios graphics fine and also the windows boot splash graphic, but as soon as it loads the driver the screen turns black and stays that way.

                   

                  When it was working with the TV, I tried to plug it into my Yamaha receiver but it looks like the signal is not proper HDMI because my receiver will illuminate text 'hdmi' when my Xbox, ps3 or bluray player is plugged into that port so I left it plugged into the TV and updated the latest driver from Intel and changed the setting for refresh rate this brought up a message asking to keep the settings, I could see it so I said yes, after I restarted the computer there was no picture....

                   

                  So I uninstalled the application with programs and features, and installed the original driver package. This did not solve the problem so I uninstalled that and installed the new one, then tried uninstalling it through device manager. After which I installed the older one still no effect......

                   

                  My bios is also the latest version from zotac I also have an open ticket with them about this problem but they can't help me and referred me to contact you for support with my Intel HD 3000 graphics output issue.

                   

                   

                  Sent from my Windows Phone


                  From: SUPPORT.REPLIES@MAILBOX.INTEL.COM
                  Sent: Tuesday, 19 July 2011 10:54 PM
                  To: “Chris Matthews”
                  Subject: {ticketno:[8000287003]} - Your Intel Customer Support Inquiry

                   

                  Hello Mr. Matthews,

                   

                  Thank you for contacting Intel Technical Support.

                  To remove the Intel® driver you will need to do it through control panel>programs>programs and features, uninstall the Intel® graphics driver.

                   

                  Please keep in mind Intel makes available generic versions of the Intel® graphics drivers. However, Intel always recommends that you check with your computer manufacturer and use the latest Intel graphics driver provided by your computer manufacturer. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes in the drivers they provide for your computer.

                   

                  If you have already tried the latest driver from your computer manufacturer and would like to try instead the generic Intel graphics driver, you may download the latest generic driver from the Intel Download Center:

                   

                  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20037&ProdId=3319&lang=eng&OSVersion=Windows%207%2C%2064-bit*&DownloadType=Drivers

                   

                  Also you can update the latest BIOS version with your motherboard manufacture, test different HDMI cables, update the driver for your monitor, and test different monitor.

                   

                  Sincerely,

                  Michael U.

                   

                  Original Text

                  From:

                  “Chris Matthews”

                  To:

                  graphics_@mailbox.cps.intel.com

                  CC:

                  Sent:

                  07/16/11 06:02:53

                  Subject:

                  2nd Generation Intel(R) Core(TM) Processors with Intel(R) HD Graphics 3000/2000 Email Support Request


                  Windows 7 64Bit
                  System will not display image via HDMI after windows boot screen


                  ##ERIGNORE##
                  First_name: Chris
                  Last_name: Matthews 
                  Customer_type: Corporate IT
                  Product: 2nd Generation Intel(R) Core(TM) Processors with Intel(R) HD Graphics 3000/2000
                  Product_id: 3319
                  OS: Windows 7, 64-bit*
                  Survey_opt_in: Yes
                  System_type: Desktop
                  System_manufacturer: Other or Clone (please specify below)
                  Motherboard: Zotac H67 ITX
                  additional_adapter: None
                  Processor_type: Core i5 2500k
                  RAM: Other
                  systemram_other: 8GB
                  Monitor_Brand: Sony*
                  Monitor_Model: KDL55EX500
                  Non_English_version:
                  servicepack: Service Pack 1
                  DirectX_Version: 11
                  Software_type: Neither
                  Driver_version: 8.15.10.2361
                  Game_application: Windows 7 64Bit
                  Desktop_Screen_Resolution: 1920 x 1080
                  Desktop Color Depth: True Color (32 bit)
                  Desktop_Refresh_Rate: Other
                  Issue: System will not display image via hdmi after windows boot screen
                  Changes: Updated Intel 3000HD driver
                  diagnostic_report: Intel(R) HD Graphics 3000

                   

                   


                  Report Date: 7/16/2011
                  Report Time[hr:mm:ss]: 16:30:34
                  Driver Version: 8.15.10.2361
                  Operating System: Windows 7 Service Pack 1(6.1.7601)
                  Default Language: English (Australia)
                  DirectX* Version: 10.1
                  Physical Memory: 8103 MB
                  Minimum Graphics Memory: 64 MB
                  Maximum Graphics Memory: 1696 MB
                  Graphics Memory in Use: 374 MB
                  Processor: Intel64 Family 6 Model 42 Stepping 7
                  Processor Speed: 3292 MHz
                  Vendor ID: 8086
                  Device ID: 0112
                  Device Revision: 09

                   

                   


                  * Processor Graphics Information *

                   


                  Processor Graphics in Use: Intel(R) HD Graphics 3000
                  Video BIOS: 2056.0
                  Current Graphics Mode: 1920 by 1080

                   

                   


                  * Devices Connected to the Graphics Accelerator *

                   


                  Active Monitors: 1
                  * Monitor *

                   


                  Monitor Name: Generic PnP Monitor
                  Display Type: Analog
                  Gamma Value: 2.2
                  DDC2 Protocol: Supported

                   


                  Maximum Image Size:
                  Horizontal: 62.99 inches
                  Vertical: 35.43 inches

                   


                  Monitor Supported Modes:
                  640 by 480 (60 Hz)
                  800 by 600 (60 Hz)
                  1024 by 768 (60 Hz)
                  1280 by 1024 (60 Hz)
                  1280 by 720 (60 Hz)
                  1360 by 768 (60 Hz)
                  1920 by 1080 (60 Hz)

                   

                   

                  Display Power Management Support:
                  Standby Mode: Not Supported
                  Suspend Mode: Not Supported
                  Active Off Mode: Not Supported

                   


                  Raw EDID:
                  00 FF FF FF FF FF FF 00 4D D9 01 DB 01 01 01 01
                  01 14 01 03 08 A0 5A 78 0A 0D C9 A0 57 47 98 27
                  12 48 4C 21 08 00 81 C0 81 80 01 01 01 01 01 01
                  01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C
                  45 00 40 84 63 00 00 1E 66 21 50 B0 51 00 1B 30
                  40 70 36 00 40 84 63 00 00 1E 00 00 00 FD 00 39
                  3F 1E 50 0F 00 0A 20 20 20 20 20 20 00 00 00 FC
                  00 53 4F 4E 59 20 54 56 0A 20 20 20 20 20 00 B8

                   


                  * Other names and brands are the property of their respective owners. *

                   

                  Additional_info:

                  After updating the Intel 3000HD driver the system was unable to display an image, I uninstalled the driver and reinstalled the old one I had backed up, still the system is unable to output via hdmi, the machine boots gets past post, and raid ROM messages and begins loading windows, windows loads normally until the screen goes black, HDD activity indicates the machine is still loading windows,

                   

                  I’m able to login to the machine with remote desktop and verify the system is running, also if I connect a cable to the DVI port it works fine and an image is displayed..

                   

                  how can i uninstall the Intel driver and take every trace, registry entry and config file off my computer so i can start fresh, I’ve tired uninstalling, and removing with device manager with "delete diver software" check box ticked, but nothing has worked so far.

                   

                  If this isn’t possible, how can I change the HDMI settings in the registry while connected with a DVI cable so I can try to set the driver to use settings that work with my monitor (last time I checked the HDMI worked with 1080p@59hz)

                   

                  Also this 3000HD display adapter is not outputting through my AV receiver (Yamaha HTR3063) the receiver is not recognising it as a proper HDMI compliant signal (like it does with my Xbox and PS3)
                  this is urgent


                  Form_id: 75

                  • 6. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
                    Steven Fensler

                    Hi

                    Did you find a solution. The problem still exists with  Intel graphics HD4000. except ony the VGA works in windows 8 64bit, no DVI, no HDMI unless I reload drivers then I can't re-boot.

                    Thanks

                    Steve

                    • 7. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
                      Diego_Intel

                      Steven,

                       

                      Please provide the dxdiag report generated in your system.

                       

                      To do this you can go to the start menu, type dxdiag and then press enter, save the report with the option present there and post them here, please.

                      • 8. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
                        Steven Fensler

                        So here is THE answer.

                        And I wish Intel would document this along with the Mother Board makers.

                        Intel video 3000 can use any HDMI cable

                        Intel video4000 MUST have a 1.4 or higher 3D/ARC cable.

                        Check Amazon for the best prices. You don't need even the $50.00 version. I'm running 3D Blue Ray and 3D TV on a $10.00 HDMI cable and it looks great. I can even control my Denon ARV2113 with my TV or BD remotes.

                        Too easy, try it first then if it doesn't correct your problem yell at Intel some more. As long as HDMI has been around there is no reason Intel can't get this right, especially since it worked with Intel video 3000.

                        • 9. Re: Sandy Bridge Core i7 HD graphics - Unable to connect to TV via HDMI in Win7 x64.
                          Diego_Intel

                          Steven, thank you for the insights that you have provided on this issue. Let me forward this information to the appropriate department.