3 Replies Latest reply on Aug 22, 2011 7:34 AM by manhon824

    intel 965 mobile graphic card driver has problem with dual monitor? no solutions?

    manhon824

      Hello everyone,

       

      I am using a notebook with mobile intel 965 express chipset family.

      I have no problem with notebook monitor, but I have a big problem when i connect to external monitor.

      I have updated my display driver to latest version from intel website. (26/2/2009 7.15.10.1666)<-the latest one is two year ago.

      I did memory test on my ram and there is no problem.

       

      When i connect to dual monitor and play video, after while, I get blue screen. It shows 0x000000C2, which refer to driver problem.

      when i connect to external monitor and do not use notebook monitor, again, i play video, i still get blue screen, and it shows igdkmd32.sys, which is related to Intel Graphics Accelerator Drivers for Windows.

      I have no idea on solving the problem. I want to watch video with my notebook. Please kindly advise me how can i solve the problem, thanks in advance.

        • 1. Re: intel 965 mobile graphic card driver has problem with dual monitor? no solutions?
          Diego_Intel

          Hi,

           

          The issue you are experiencing seems to be related to either the video interface you are using or a software corruption on your computer.

           

          From our side we can confirm that this driver has been working with no similar issues since its release, back in 2009.

           

          In this particular case I suggest you to test using the driver that has been provided by your computer manufacturer, instead  of our generic driver. if the issue persists, test with any other video interface if available, or try formatting your computer and try a fresh installation of the operating system and drivers.

          • 2. Re: intel 965 mobile graphic card driver has problem with dual monitor? no solutions?

            Hi, Deigo, Thanks for your reply.

             

            I only have a VGA port, so I cant test with another video interface.

            I use media player classic, and real player, both are latest  release. and both have the same blue screen problem. So, I dont think it  is a software problem.

            I worry that intel have not fully tested the driver with dual  monitor setting. The manufacturer driver is very old one, 2008 version.  So, I dont think i should roll back.

            http://www.pc-ap.fujitsu.com/support/drv_lb_vista_a6030.html

            Production Version Release   
               Microsoft Windows Vista*                                                   
               Driver Revision: 15.8.2.1461                   
               April 1, 2008

             

            Somehow, I would like to know if I am  the only guy who have such problem, before I format my notebook, but it  is very troblesome to do so. And i think we should not use this  uncertainty method  to solve a problem!

            • 3. Re: intel 965 mobile graphic card driver has problem with dual monitor? no solutions?
              manhon824

              I googled it, and i found so many people mentioned that the problem is related to intel, anyone who is interested can search the keyword "igdkmd32", however, none of the websites showed me a "solved" solution, i am really SAD about this...