Try testing the processor in another motherboard to see if it causes the same behavior, or it is recognized as it should be.
If the processor causes the same behavior on 2nd motherboard, then proceed to contact Intel
Corporation at: 916-377-7000 (if you are located in North America. Otherwise check this link for contact information:
If the processor works fine on 2nd motherboard, then make sure that your motherboard fully supports this processor.